Author Archives: Brian Lesser

my.ryerson.ca portal outage – resolved

Posted on September 8, 2011 by Brian Lesser

The my.ryerson.ca portal is offline – since 9:07 PM today (Sept. 8, 2011.) We are investigating the cause and hope to have the portal back online soon. Update: The portal was brought back online at 11:05 PM Sept. 8, 2011. … Continue reading →

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GroupWise Post Office Unavailable until 8:30 AM

Posted on September 3, 2011 by Brian Lesser

File system maintenance delayed the restart of GroupWise Post Office 3 until 8:30 AM this morning (Saturday Sept. 3, 2011). Normally the post office is available at 5 AM.

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Authentication Service Disruption

Posted on August 20, 2011 by Brian Lesser

Due to a server configuration problem no one was able to log into my.ryerson.ca from roughly 2:00 to 2:20 PM today. Continue reading →

Posted in All Categories, eHR, eResources, my.ryerson, RAMSS | 2 Comments

RAMSS Outage

Posted on July 12, 2011 by Brian Lesser

At roughly 3:30AM this morning the RAMSS database started reporting errors and the systems became unresponsive.  As a result RAMSS is not available. We will likely have to restart and test the database system before RAMSS can be made available … Continue reading →

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Mail Delivery Backlog – Resolved

Posted on July 4, 2011 by Brian Lesser

The E-mail queue backlog was cleared at roughly 9:45 pm today. E-mail message delivery has returned to normal. Continue reading →

Posted in All Categories, GroupWise, RMail | Tagged , , | 2 Comments

Mail Delivery Backlog

Posted on July 4, 2011 by Brian Lesser

As of roughly noon today, the servers that filter mail arriving at Ryerson for junk mail and viruses are processing mail more slowly than normal due to a large amount of backlogged mail Continue reading →

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GroupWise Performance and Access Problems

Posted on June 27, 2011 by Brian Lesser

Following the upgrade to GroupWise 8 on our servers, we experienced three serious incidents last week where a post office became unresponsive. The vendor, Novell, recommended we apply a performance patch to our GroupWise servers and update the server operating … Continue reading →

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Groupwise Post Office Outage (CSC and PO1)

Posted on June 23, 2011 by Brian Lesser

Overnight, one of the Groupwise Post Office servers became unresponsive. The post offices affected were CSC and PO1. Continue reading →

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Groupwise Access and Performance Problems

Posted on June 20, 2011 by Brian Lesser

Following Saturday’s upgrade of our Groupwise servers to Groupwise 8, one of our Groupwise servers (PO2) began performing very poorly. At times the system was so slow that it was impossible to log in. The vendor has suggested we apply … Continue reading →

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CAS service interruption, June 14 2011 5:45 PM – 6:55 PM

Posted on June 14, 2011 by Brian Lesser

Ryerson’s Central Authentication Service (CAS) stopped working correctly on Tuesday, June 14 around 5:45 PM. The problem was traced to an intermittent connection problem that was fixed at 6:55 PM. CAS is the system that controls access to the my.ryerson.ca portal … Continue reading →

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