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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: Branka Halilovic
Update to the Sophos Anti-Virus issue – Friday, November 16, 2012
As announced on September 20, 2012 on the Service Alerts Blog (http://servicealerts.blog.ryerson.ca/2012/09/20/sohpos-anti-virus-software-thursday-september-20-2012/), a corrupted virus definition file was pushed by the vendor to all Sophos clients. This followed up by another virus definition update that corrected the issue. However, CCS … Continue reading
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Scheduled eHR System Outage, Saturday, September 15 at midnight until Tuesday, September 18 at 8 am
eHR system will be undergoing maintenance this weekend and as a result, eHR will be unavailable from Saturday, September 15 at midnight until Tuesday, September 18 at 8 am. We apologize in advance for any inconvenience this will cause. – … Continue reading
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Wireless service disruption: Friday, September 7, 2012 7:20 AM – 7:45 AM
The wireless network was unavailable in the Library, Podium and Jorgenson Hall buildings this morning. The issue was first reported at 7:20 AM this morning. Network Services restored services by 7:45 AM. The outage was caused by an unresponsive system process. We apologize … Continue reading
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Scheduled wireless security certificate update, Friday, August 31, 2012 between 6 am and 8 am
Wireless security certificates will be updated on August 31, 2012 between 6 am and 8 am. Existing users with MAC and iOS devices having issues connecting to the RU-Secure wireless network should follow the instructions available at http://www.ryerson.ca/ccs/connecting/oncampus/wireless/how/newCertificate.html. – Computing … Continue reading
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RAMSS, Confluence, Jira unavailable Friday, July 13, 2012
A scheduled firewall upgrade was not successful and technical staff had to back out of the change. However, some applications did not recover properly. RAMSS, Confluence and Jira were affected. RAMSS services were restored around 9:16 am. Confluence and Jira services were restored … Continue reading
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my.ryerson portal unavailable due to system maintenance: Friday, June 15 2012, 6 am – 7:48 am
my.ryerson and all applications accessed through the my.ryerson portal were uvailable this morning, Friday, June 16 between 6 am – 7:48 am due to scheduled work being done during our preventive maintenance window. We apologize for any inconvenience. -Computing and Communications Services
Posted in All Categories, Blackboard, my.ryerson, RAMSS
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Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am
On Sunday, June 10, 2012 between 6 am and 7 am, we will apply a software patch that is designed to resolve the Blackboard memory leak issue that has been causing problems since we upgraded to Blackboard 9.1. Blackboard, RAMSS … Continue reading
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Blackboard application server issues – Thursday, June 5, 2012
At approximately 1 pm today, we started experiencing memory resource issues with one of the five Blackboard application servers. The server crashed and was restarted around 1:10 pm. Users who were connected to this particular server may have had their … Continue reading
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Scheduled Ryecast outage: Monday, May 28 8:00 AM – Tuesday, May 29 8:00 AM
The Ryecast system will be upgraded on Monday, May 28, starting at 8 AM. The upgrade is expected to take less than 24 hours. While the upgrade takes place the system will not be available. We apologize for any inconvenience … Continue reading
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Blackboard daily restart scheduled between 3 AM and 4 AM
The recent Blackboard 9.1 SP8 upgrade introduced a bug with the authentication code, causing a memory leak, which over time leads to the problems recently experienced with the Blackboard system. To reduce the risk of similar incidents, the Blackboard application … Continue reading
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