At 4:00 am this morning, we received notice that Call Pilot, the system that provides voice mail and the Call Attendant service (call transfer) was not working. As a result, voice-mail was not available. The Call Attendant service was re-directed to the Voice-Enabled directory system. Bell technicians arrived on site at 6:45 am and the system was operational at 7:45 am.
Bell has investigated this outage and plans to apply software patches and to reconfigure the Call Pilot servers.
We apologize for the inconvenience.
– Computing and Communications Services