Tag Archives: Blackboard

LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

Posted on December 12, 2012 by Casey Carvalho

Update:  This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. =============================================================== The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am.   Services were restored around … Continue reading →

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my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM

Posted on November 26, 2012 by Casey Carvalho

Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight.  During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including  RAMSS, Blackboard, … Continue reading →

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my.ryerson portal unavailable due to system maintenance: Friday, June 15 2012, 6 am – 7:48 am

Posted on June 15, 2012 by Branka Halilovic

my.ryerson and all applications accessed through the my.ryerson portal were uvailable this morning, Friday, June 16 between 6 am – 7:48 am due to scheduled work being done during our preventive maintenance window. We apologize for any inconvenience. -Computing and Communications Services

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Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am

Posted on June 8, 2012 by Branka Halilovic

On Sunday, June 10, 2012 between 6 am and 7 am, we will apply a software patch that is designed to resolve the Blackboard memory leak issue that has been causing problems since we upgraded to Blackboard 9.1. Blackboard, RAMSS … Continue reading →

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Blackboard application server issues – Thursday, June 5, 2012

Posted on June 5, 2012 by Branka Halilovic

At approximately 1 pm today, we started experiencing memory resource issues with one of the five Blackboard application servers. The server crashed and was restarted around 1:10 pm. Users who were connected to this particular server may have had their … Continue reading →

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Blackboard daily restart scheduled between 3 AM and 4 AM

Posted on May 26, 2012 by Branka Halilovic

The recent Blackboard 9.1 SP8 upgrade introduced a bug with the authentication code, causing a memory leak, which over time leads to the problems recently experienced with the Blackboard system.  To reduce the risk of similar incidents, the Blackboard application … Continue reading →

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Blackboard Learn Unavailable, Friday May 25, 2012 between 10:25 am and 10:50 am

Posted on May 25, 2012 by Branka Halilovic

This morning around 10 am the Blackboard system was experiencing a memory leak issue, the same issue that was experienced this Wednesday after the Blackboard upgrade. To prevent the problem from getting worse, all five application servers had to be … Continue reading →

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Blackboard application servers issues – Wed, May 23

Posted on May 23, 2012 by Branka Halilovic

At approximately 11:56 am today, we started experiencing memory resources issues with some of the five Blackboard application servers. The servers needed to be restarted and users who were connected to these particular servers may have had their sessions dropped. … Continue reading →

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Blackboard upgrade status: Monday, May 21

Posted on May 21, 2012 by Branka Halilovic

Update on Tuesday, May 22 at 2:00 pm: Just after 8 pm on Monday, May 21 CCS started receiving complaints from students that were not able to submit assignments on Blackboard and from one instructor who was not able to enter … Continue reading →

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Blackboard service disruption: Sept. 28, 2011 1:00 am – 4:45 am

Posted on September 28, 2011 by Casey Carvalho

One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
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