A database level issue caused the OGF and Markview systems to stop responding around 5 PM today (Oct. 6, 2011). The problem cleared on its own around 6 PM. We are following up with the vendor to see if the problem can be avoided in the future.
We apologize for the service disruption.
– Computing and Communications Services
There is currently an e-mail circulating purportedly from Paypal Security with the subject of: Paypal suspicious transaction.
It is an attempt to obtain your personal information such as your PayPal ID and password, SIN number, and credit card information. This information can be used for Identity theft along other illegal activities.
Do NOT respond to this e-mail. Delete this e-mail immediately.
Regards,
Computing and Communications Services
At approximately 8:40 a.m. one of our GroupWise servers (GW1) crashed. This impacted web access to email and internet email.
The server was restarted at approximately 9:25 a.m. and service was restored.
We apologize for the service disruption.
– Computing and Communications Services
One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
We are still investigating the cause of the problem and will be testing a workaround to reduce the risk of similar disruptions.
We apologize for the service disruption.
– Computing and Communications Services
Following a change to the my.ryerson portal site on Friday morning, September 23, 2011, we started experiencing intermittent service disruptions with the portal.
Affected services included the Blackboard learning management system, eHR, RAMSS and other applications accessed through the my.ryerson portal.
A work around system fix was implemented early this morning and we believe that the my.ryerson portal system was stabilized.
We still do not fully understand the root cause of the problem and have engaged the vendor’s support for additional assistance in diagnosing and resolving this problem.
We apologize for the service disruption.
– Computing and Communications Services
One of the my.ryerson.ca server instances started experiencing problems around 2 PM, causing intermittent response from the portal until 2:30 PM. A second service disruption was experienced between 5:10 PM and 5:40 PM.
CCS staff is investigating the cause of the problems.
We apologize for the service disruption.
– Computing and Communications Services
One of the my.ryerson.ca server instances started experiencing some problems again around 5 PM. The application instance was restarted around 5:30 PM and full services were restored.
CCS staff is investigating the cause of the problem .
We apologize for the service disruption.
– Computing and Communications Services
One of the my.ryerson.ca portal server instances started experiencing some problems around 13:02 PM today (Sept. 23, 2011), causing some users to experience login timeouts. The application instance was restarted at 1:44 PM and full services were restored. We are still investigating the cause of the problem.
We apologize for the service disruption.
– Computing and Communications Services
From 8 a.m. to 10:15 a.m., connectivity to the network at some wall outlets in lecture halls, meeting rooms, some offices, and the Digital Media Zone was interrupted. This also impacted the spare podium outlets in classrooms that are used for laptop network connections.
As CCS is still working with the vendor to find a permanent and reliable solution to the problem, users are advised to use the general wireless (i.e. RU-Secure) or the main podium PC instead.
We apologize for the interruption.
Computing and Communications Services
The Groupwise Post Office for the Academic community stopped responding at approximately 2 AM and had to be physically reset this morning. Services were restored at 8:20 a.m. We are investigating the reason for the system failure.
We apologize for the service disruption.
-Computing and Communications Services
