Campus Wireless Interruption 1:40 pm, September 14, 2011

Posted on September 14, 2011 by kwoo

At 1:40 pm there was a repeat of yesterday’s interruption to the wireless service. However, this time it was campus wide. CCS personnel are trouble-shooting with the manufacturer to rectify the problem.

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Groupwise issues – Admin users. Sept. 14, 2011 – 10:30 AM – 12:00 Noon

Posted on September 14, 2011 by Jim Buchanan

This morning between 10:30 and 12:00 noon (September, 14, 2001) we experienced slow performance and intermittent disconnects on one of the Groupwise  mail servers hosting the Administrative users.

The root cause was a large number of email and calendar delete requests.

We apologize for any inconvenience

CCS

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my.ryerson.ca service disruption: Sept. 14, 2011 7:15 am – 7:50 am

Posted on September 14, 2011 by Casey Carvalho

One of the my.ryerson.ca portal servers started experiencing some problems around 7:15 AM today (Sept. 14, 2011), causing a few users to experience timeouts at login time and loading the portal page.  The application was restarted at 7:50 AM and full services were restored.   We are still investigating the cause of the problem.

We apologize for the service disruption.

– Computing and Communications Services

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TRS Wireless Interruptions – 4:37 pm, September 13, 2011

Posted on September 13, 2011 by kwoo

Since 9:20AM today, the wireless network in TRS has been working intermittently. CCS will continue to trouble-shoot to identify the root cause.

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Ryerson Web site service disruption, Sept. 13, 9:30 AM – 12:27 PM

Posted on September 13, 2011 by Casey Carvalho

One of the www.ryerson.ca application tiers stopped responding around 9:30 AM today.   Services were briefly restored around 10:05 AM but went down again after 15 minutes.   We’re continuing to investigate the issue and engaging vendor support to assist us to resolve the problem ASAP.

Update: The site was brought back online at roughly 12 noon today. We are working with the vendor (Adobe) to reduce the possibility of a recurrence.

We apologize for the service disruption.

-Computing and Communications Services

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SPSS access problem, Sept. 12, 2011

Posted on September 12, 2011 by Casey Carvalho

On Friday, Sept. 9, 2011 we became aware that the license key for SPSS was restricting multiple users from accessing the application at the same time.  A new key was requested and activated today, Monday Sept. 12 around 2:15 PM.  Our testing indicates that multiple users can now access SPSS concurrently.  However, we are seeing some errors when launching SPSS from VAPPS, and we’re continuing to investigate the issue.

We apologize for the service disruption.

-Computing and Communications Services

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Printing problem in TRS labs, Sept. 09, 2011 noon – 2:00 PM

Posted on September 9, 2011 by Casey Carvalho

At approximately noon, print jobs in the Ted Rogers School building started queuing up on the server.   Printing was working normally elsewhere.  Following some investigation, the ITC interfaces (black boxes) used for the charge back page count were rebooted and fixed the problem.   We’re not sure what could have caused the problem in TRS only, as we have similar interfaces elsewhere and they were unaffected.   The problem was resolved around 2 PM.

– Computing and Communications Services

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Lab and Citrix unavailable to new students Sept. 08 1:35 PM – Sep. 09 11:55 AM

Posted on September 9, 2011 by Casey Carvalho

The SSL certificate on a Active Directory server used for student authentication in labs and Citrix virtual applications (VAPPS) expired on Sept. 08 1:35 PM.  This prevented new student online identify activation information from being propagated to the server and would have affected these students if they attempted to login in labs or access VAPPS.  Students that activated their online identity before the certificate expired were not affected.

A new certificate was activated on the server around noon on Sept. 09  and services were fully restored.

We apologize for the service disruption.

-Computing and Communications Services

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my.ryerson.ca portal outage – resolved

Posted on September 8, 2011 by Brian Lesser

The my.ryerson.ca portal is offline – since 9:07 PM today (Sept. 8, 2011.) We are investigating the cause and hope to have the portal back online soon.

Update: The portal was brought back online at 11:05 PM Sept. 8, 2011. We apologize for the inconvenience the outage has caused and are still investigating the cause.

-Computing and Communications Services

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Ryerson Web site service disruption, Sept. 8, 15:05 PM – 15:27 PM

Posted on September 8, 2011 by Casey Carvalho

One of the www.ryerson.ca Web servers experienced a sudden increase in memory usage and crashed shortly after 3 PM this afternoon, Thursday, Sept. 8, 2011. The server was restarted and was back online at approximately 3:27 PM. We apologize for the service disruption.

-Computing and Communications Services

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