TedRogersSchool.ca website has been compromised – Nov. 18, 2011

Posted on November 18, 2011 by

An externally hosted website, TedRogersSchool.ca site, has been compromised. Users visiting the site are at risk of being infected. A good indication that your workstation has been infected is that the workstation will become unusable. Unfortunately, with the infection of this type of virus, the workstation’s hard drive will have to be reformatted and the OS reloaded.

The host company has been notified and access to the site from Ryerson has been temporarily blocked until confirmation is received that this issue has been resolved. The site is still accessible from outside of the Ryerson network.

If you believe that you have been infected:
1. Turn off your workstation
2. Contact the CCS Help Desk at ext. 6806 or at help@ryerson.ca for remediation

-Computing and Communications Services

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TRS Wireless Interruption, Nov. 16, 2011 3:10 PM

Posted on November 16, 2011 by Casey Carvalho

The wireless network services in TRS failed at approximately 3:10 PM today, Thursday, November 16, 2011.   Technical staff restarted the services within a few minutes.

We apologize for the service disruption.

– Computing and Communications Services

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Scheduled my.ryerson.ca service interruption – Nov. 11, 2011 between 10:30 p.m. and 10:40 p.m.

Posted on November 11, 2011 by

In order to deploy content for the Faculty Course Survey portlet, the uPortal application instances will be restarted between 10:30 p.m. and 10:40 p.m. tonight.  Some users may experience intermittent access issues to the my.ryerson portal during the restart of the services.

We apologize for the service disruption.
– Computing and Communications Services

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my.ryerson.ca service interruption – Nov. 11, 2011 at 8:50 a.m. and 10:05 a.m.

Posted on November 11, 2011 by

In order to deploy a new portlet on the my.ryerson portal, the uPortal application instances were restarted twice this morning around 8:50 a.m. and around 10:05 a.m. Some users may experienced intermittent access issues to the my.ryerson portal during restart of the servers.

We apologize for the service disruption.
– Computing and Communications Services

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Admin Printing (CFAPS) Service Interruption – Nov. 9 2011, 8:00 AM to 8:50 AM

Posted on November 9, 2011 by Casey Carvalho

At approximately 8:40 AM today we became aware that CFAPS printing services were unresponsive.  Services were fully restored around 8:50 AM.   A preliminary investigation indicates a corrupt job to have caused the malfunction of the printing system, affecting Administrative printing starting shortly after 8 AM.   We are continuing the investigation and will also put in place measures to identify this type of problem as it happens.

We apologize for the service disruption.

– Computing and Communications Services

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Virtual Applications (VAPPS) Service Interruption – Nov. 7 2011, 9:00 AM to 9:30 AM

Posted on November 7, 2011 by Casey Carvalho

At approximately 9 AM today we became aware that some Virtual Applications (VAPPPS) services were unresponsive. A reboot of the servers was done and services were fully restored around 9:30 AM.

We apologize for the service disruption.

– Computing and Communications Services

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RAMSS system unavailability, Thursday Nov. 3, 12:00 noon to 3:00 PM

Posted on November 3, 2011 by Jim Buchanan

Due to problems with the PeopleSoft menu structure RAMSS was not available from approximately 12 noon until 3:00 p.m. on Thursday, November 3rd.

We apologize for the service disruption.

– Computing and Communications Services

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1 Dundas, 16th floor, Network and Phone Outage

Posted on October 30, 2011 by Brian Lesser

The network and phone system on the 16th floor of 1 Dundas are offline after a power outage that ended at 5 AM. The problem appears to be with an uninterruptible power supply (UPS)  that did not come back online after city power was restored.

Update (at noon): There have been delays getting access to the secured area in the building where the UPS is. We hope to have access soon.

Update (12:30): We have access but the UPS has lost it configuration information which has to be recovered and tested before it is brought back online.

Update (4:30 PM): Service was restored at 4:30 PM.

-Computing and Communications Services

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my.ryerson.ca login problems – Friday, Oct. 28, 2011 1:15 PM to 2:15 PM

Posted on October 28, 2011 by Brian Lesser

The Central Authentication Service (CAS) on one of Ryerson’s CAS servers stopped working at approximately 1:15 PM today. The service was restarted at 2:15 PM. During the time the service was unavailable some people were unable to log into the my.ryerson.ca portal.

CCS is investigating the cause of the problem.

Please accept our apologies for the problems this service interruption caused.

-Computing and Communications Services

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Groupwise Web Service Interruption – Oct. 27 2011, 5:40 PM to 7:15 PM

Posted on October 27, 2011 by Casey Carvalho

At approximately 5:40 PM one of the  GroupWise servers (GW1) experienced a severe error that disrupted web access to Groupwise, as well as processing of incoming and outgoing e-mail. Services were restored around 7:15 PM.

We apologize for the service disruption.

– Computing and Communications Services

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