At approximately 3:20 PM today, Monday Oct. 24, Webmail became unavailable. Technical staff are currently investigating the root cause of the problem. We’ll provide an update shortly.
UPDATE: Services were restored around 4:13 PM.
We apologize for the service disruption.
– Computing and Communications Services
We suspect that a recent Microsoft Windows update may have introduced some issues with drop-down fields in PeopleSoft applications, when invoked via my.ryerson (e.g.: eHR, SAS, OGF). The problem seems to be specific to Internet Explorer 7.
We are still investigating, but upgrading to Internet Explorer 8 (http://windows.microsoft.com/en-CA/internet-explorer/products/ie/home) appears to remedy the problem.
Computing and Communications Services
A compromised account started sending out spam overnight, causing delays in e-mail delivery starting around 11:30 PM last night and lasting until this morning around 10 AM.
Due to issues with Blackberry e-mail delivery notifications, on-call staff did not get alerts to the problem last night and only received the notification around 6 AM.
CCS started responding to the problem shortly after 6AM and by 10AM the problem has been cleared.
One website seems to have blocked us (comcast.net). We are investigating this and will take necessary measures to correct the problem.
We apologize for the service disruption.
– Computing and Communications Services
Blackberry users world-wide have been experiencing delays in e-mails, messaging and browsing. This was caused by a core switch failure in RIM’s infrastructure.
At approximately 11:00 am users noticed that their Sophos Anti-Virus signatures were not being updated. It was determined that the Sophos update server had run out of disk space and was unable to get new signatures,(dat files).
The disk space was increased, the update folders were refreshed and the updates were re-run.
At approximately 3:00 pm the problem was resolved and the Sophos Anti-Virus software updates was functioning normally.
We apologize for the inconvenience,
Computing and Communications Services
The wireless network services in TRS were down from 1:22 PM – 1:30 PM today, Oct. 07, 2011. A similar problem was experienced in the past and we’ve been working with the vendor to determine its root cause. We will pass the additional log information collected today to the vendor, to assist in a permanent resolution with this issue.
We apologize for the service disruption.
– Computing and Communications Services
A database level issue caused the OGF and Markview systems to stop responding around 5 PM today (Oct. 6, 2011). The problem cleared on its own around 6 PM. We are following up with the vendor to see if the problem can be avoided in the future.
We apologize for the service disruption.
– Computing and Communications Services
There is currently an e-mail circulating purportedly from Paypal Security with the subject of: Paypal suspicious transaction.
It is an attempt to obtain your personal information such as your PayPal ID and password, SIN number, and credit card information. This information can be used for Identity theft along other illegal activities.
Do NOT respond to this e-mail. Delete this e-mail immediately.
Regards,
Computing and Communications Services
At approximately 8:40 a.m. one of our GroupWise servers (GW1) crashed. This impacted web access to email and internet email.
The server was restarted at approximately 9:25 a.m. and service was restored.
We apologize for the service disruption.
– Computing and Communications Services
One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
We are still investigating the cause of the problem and will be testing a workaround to reduce the risk of similar disruptions.
We apologize for the service disruption.
– Computing and Communications Services
