Due to a misconfiguration with the RAMSS tab in the my.ryerson portal, access to RAMSS was not available from approximately 1:36 PM to 2:00 PM on Wednesday, November 21, 2012.
We apologize for the service disruption.
– Computing and Communications Services
As announced on September 20, 2012 on the Service Alerts Blog (http://servicealerts.blog.ryerson.ca/2012/09/20/sohpos-anti-virus-software-thursday-september-20-2012/), a corrupted virus definition file was pushed by the vendor to all Sophos clients. This followed up by another virus definition update that corrected the issue. However, CCS noticed that some computers have not recovered and Sophos is not working for these computers.
You know that you are still affected if:
The easiest way to fix this problem is to open “Sophos Endpoint Security and Control”, disable the “on-access scanning” feature, restore the detected items from quarantine, clear the list, and then re-install Sophos from http://www.ryerson.ca/ccs/software/downloads/security/index.html
If you need assistance please contact the CCS Help Desk at help@ryerson.ca or at ext. 6806.
-Computing and Communications Services
At approximately 6:40 PM on Monday, November 2012, the blog.ryerson.ca service became unresponsive due to a spike in memory and CPU utilization on the server. CCS has been investigating the problem but has not yet been able to identify the root cause of the problem.
Please accept our apologizes for any inconvenience the problem caused.
-Computing and Communications Services
Printing services were reported unavailable in TRS at approximately 6:30 PM on Thursday, October 18. On-call support staff were contacted and the problem was resolved around 7:05 PM.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
On Friday, Oct. 19, 2012 between 6:00 am and 6:15 am, the Blackboard servers will be restarted as a precaution, to avoid a possible unscheduled service disruption due to an application bug associated with the increase of database connections, which we’ve observed to be increasing. We will apply a software patch in the near future.
Blackboard, RAMSS and SoapBox availability will be intermittent during this time frame. Other applications accessed through the my.ryerson portal will still be available.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
At 9:22 am, Oct. 16 Network Engineering staff were alerted by our monitoring systems that the wireless service for the POD, LIB and JOR Buildings were not working properly. A software module locked-up in one of the wireless controllers.
The controller was restored by 9:44 am.
We apologize for the interruption.
– Computing and Communications Services.
The my.ryerson.ca servers became unresponsive at 10:19 AM this morning and had to be restarted. Service was restored by 10:30 AM. The cause of the problem is still being investigated.
Please accept our apologies for the problems this outage caused.
-Computing and Communications Services
The power to some Communications Risers in the Kerr Hall South east area were unexpectedly disrupted by work carried out on some electric panels. Due to the power loss, the wired and wireless networks on all 3 floors of the southeast Kerr Hall building were disrupted twice between 7:00 am and 9:30 am, Friday, Oct. 12.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
Many people using RU-Secure are unable to access the Internet. We are investigating the problem and apologize for the inconvenience this problem has caused.
Update 5:20 PM: The problem was caused by a software bug that duplicated the firewall rules in Aruba wireless controllers. This caused Internet traffic to be sent to a non-existent interface. The duplicate rules have been deleted and internet access was restored at approximately 4:40 PM.
The issue will be escalated to the vendor.
-Computing and Communications Services
Everyone with an active account at Ryerson now has access to Google Apps at Ryerson. From Friday through Sunday we created 138,830 new Google Apps at Ryerson accounts, moved 19,266 people’s email to their Ryerson Gmail account, and moved 375 from GroupWise to RMail.
While we worked hard to design and execute a seamless transition to Google Apps it is not surprising that there were some problems on the way. This service alert is a quick summary of the problems we know about, what we have done about them, and also provides some suggestions on what you can do if you have experienced problems. If you can’t find the information you need here or on our support site: http://ryerson.ca/google please contact the CCS help desk.
Starting Tuesday faculty and staff who need assistance should call the CCS Help desk at 416-979-5000 ext. 6806 or write to help@ryerson.ca. Students should call 416-979-5000 ext. 6840 or write to help@ryerson.ca.
Before Tuesday you can write to gapps-support@ryerson.ca or leave a comment here and we’ll try to help. The CCS help desk is closed today (Monday October 8th.)
We are aware of several GroupWise accounts that did not copy over to Gmail or RMail correctly. Often this was because of an email message the migration script could not handle. In the cases we are aware of, we are re-running the migration process manually. If you were using GroupWise and find you have missing mail or calendar events please write to us at gapps-support@ryerson.ca and provide as much detail as you can about what is missing.
There are many reasons you may not be able to use Gmail. The most prevalent seems to be people who were not moved to Gmail but thought they had opted in or thought they were automatically opted in. If you can log into RMail at https://mail.ryerson.ca then you have not been moved to Gmail. If you want to be moved to Gmail you still can. Beginning Wednesday you can log into my.ryerson.ca and click on “Manage My Online Resources: Self-serve password change and resource requests.” From there, click “Manage Ryerson Gmail Opt In Preference” to opt in to Gmail. If you opt in to Gmail after Tuesday you will be able to start sending and receiving new mail almost immediately in Gmail. Your older mail will take some time to copy over.
To log into any Google App on the Web, go to http://my.ryerson.ca, login, click on the Apps tab, and then click on the Google App you would like to use.
For instructions on how to connect please start here: http://ryerson.ca/google/usingapps.html
Note: Mac mail users often have to add their full email address as a username and their Google Token a second time in the Google SMTP (outgoing mail) server settings.
During the transition to Google we had to turn off the global address list so that we could configure it properly. It was enabled again Sunday. You can search it by logging in to any Google App (Gmail, Calendar, or Drive for example) and clicking on Contacts in the top menu. When you search on part of a person’s name in the search field the search will most often include a section called Domain Contacts. Those entries are from the global address list. The global address list contains entries for all Ryerson employees but, for privacy reasons, does not contain student entries.
We are investigating one report of GroupWise contacts not being copied over to Google Contacts. If you are now using Gmail successfully and find you are missing contacts please send a note to gapps-support@ryerson.ca. Please tell us as much as you can about what is missing including the email address of missing entries.
We have also experienced some problems with the software we used to move contact information from GroupWise to RMail. The vendor has provided us with an updated version and we are rerunning the process.
There are some cases where GroupWise email user names were different from RMail user names. For example j999smit@gwemail.ryerson.ca on GroupWise might be janice.b.smith@ryerson.ca. Please do not try to convert old GroupWise addresses manually to @ryerson.ca addresses. In this example j999smit@ryerson.ca will not work. Search your Contacts for the right address.
Update Tuesday, October 9, 2012 at 8:00 PM: Thank you to everyone who has called or written to us about missing GroupWise contacts, calendar items, and email. We have been able to re-run the migration process for people who moved from GroupWise to Gmail with some success. The process of moving missing email is continuing and we expect that things will be dramatically improved for most Gmail users by Wednesday.
Unfortunately, it has been more difficult to move missing data from GroupWise to RMail for a number of reasons. Re-running the process to move GroupWise data to RMail often requires we work with one person’s data at a time. While we work on these problems and escalate issues with the suppliers of the migration software, GroupWise is available in read-only mode. Please feel free to log into GroupWise to view your old contacts, calendar items, and mail. Please do not attempt to book meetings or send emails in GroupWise.
Many people have told us that they thought they would be automatically migrated to Gmail and were disappointed when they discovered they were moved to RMail. Starting Wednesday October 10 it will become possible to move from RMail to Gmail. Here again are the instructions on what to do:
Beginning Wednesday you can log into my.ryerson.ca and click on “Manage My Online Resources: Self-serve password change and resource requests.” From there, click “Manage Ryerson Gmail Opt In Preference” to opt in to Gmail. If you opt in to Gmail after Tuesday you will be able to start sending and receiving new mail almost immediately in Gmail. Your older mail will take some time to copy over.
