www.ryerson.ca outage – Friday, February 11, 2022, 7:11 AM

Posted on February 11, 2022 by Jim Buchanan

On Friday February 11 at about 7:11 A.M the www.ryerson.ca website became unavailable during planned system maintenance. Services were restored at about 8:41 A.M.

We apologize for any inconvenience.

-Computing and Communications Services

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Some web applications are not available – Dec. 11th, 2021

Posted on December 11, 2021 by Hongbo HE

A number of web applications are currently unavailable. These include CCS forms, Creative Industries Internship App, Parking App, One Card Picture Upload App, TAI, ACR and Appeals applications, Document Upload applications (choose Ryerson, xfer credits, referee and gradupload) and others.

CCS has been working since Friday to ensure Ryerson’s systems are not vulnerable to the recently announced log4j vulnerability. We have been patching systems and putting in place defenses to reduce the likelihood of a systems compromise. We have taken these applications offline while we work through the process of making sure they are not vulnerable. This is a precautionary measure and we have not seen any evidence of data theft or of any systems compromise.  

We expect these applications will not be available until Monday, Dec 13th.

Update – 2:2o pm, Dec. 13th – Most of the applications are back online.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services.

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D2L Brightspace – System Issue

Posted on December 7, 2021 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that on December 7, 2021 starting at 10:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace. This issue is impacting the My Courses Widget, Quick Eval Widget, Work To Do widget and other functionality in the LMS is unavailable. D2L technical teams are actively working to resolve this issue. We will provide you with an update as soon as we have one.

Update: D2L reports that the issue has been resolved

We apologize for any problems that this has caused.

Computing and Communications Services

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Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

Posted on November 29, 2021 by michael

On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue.

Update 12:35 PM

Network switch configuration was restores and service resumed normally

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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eHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM

Posted on November 27, 2021 by Casey Carvalho

On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM.  We are still troubleshooting the root cause.

UPDATE: The database server rebooted unexpectedly. We are troubleshooting the problem with the help of vendor hardware support.

UPDATE: eHR is available as of approximately 9:30 PM.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage on Thursday November 25, 2021 at 9:50 AM

Posted on November 25, 2021 by michael

On Thursday November 25, 2021 at 9:50 AM CCS received alerts about failure to connect to Internet resources. The CCS network and IT-security teams are investigating the issue.

Update: 10:15 AM

Outage traced back to external Internet servers responsible for domain name resolution. Services resumed at 10:15 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage at the library on Friday November 19, 2021 at 4:00AM

Posted on November 19, 2021 by michael

On Friday November 19, 2021 at 4:00 AM CCS noticed that the network switch servicing the library has failed. Staff will be on-site to replace the defective equipment.

Update at 8:00 PM

The network switches have been replaced and services resumed at 7:30 PM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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VAPPS service disruption: Tuesday, November 2, 2021

Posted on November 2, 2021 by Casey Carvalho

As of approximately 7:30 PM on Tuesday Nov. 2 the VAPPS services are unavailable. The problem was discovered during morning checks and CCS technicians have identified it as a communication issue between two of the servers, which is preventing users from login into VAPPS.  The vendor is  being contacted to assist with the problem resolution.

Update: VAPPS services are fully restored as of 9:52 AM.

We apologize for any inconvenience this may be causing,

Computing and Communications Services

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Turnitin Service Disruption

Posted on September 30, 2021 by Jim Buchanan

On September 28th, from 06:54 a.m. to 07:36 a.m. Turnitin experienced an Unexpected Service Disruption that might have affected the ability to submit, view submissions or create assignments. The issue has been resolved.

We apologize for any inconvenience this might have caused.

– Computing and Communication Services

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Issue with the loading of Google images – fixed

Posted on September 24, 2021 by Jagmohan Bhathal

On Friday, September 24, 9:00 a.m., CCS received reports that some users are not able to load images in their Google Docs, Sheets and Slides. These editors load the images as blank squares.

UPDATE: This issue is now fixed as of 11:15 a.m.

We apologize for any inconvenience this may have caused.

– Computing and Communications Services

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