Ryerson Gmail – Mail Quota Issue

Posted on January 20, 2013 by Jim Buchanan

Some people have reported issues with their Ryerson Gmail quota.  Gmail reports that their mail box is full and that they are using 99% of their 1 GB limit.  They should have a 25 GB limit instead of 1 GB.

Anyone who experiences this problem is unable to save or send email.

If you experience this issue, please contact the CCS Help Desk at 416-979-5000 ext. 6806 or by email to help@ryerson.ca

CCS has raised the issue with Google and they are fixing the accounts that have this problem.  It may take up to 48 hours for an account to be fixed.

We apologize for any inconvenience this problem may cause.

– Computing and Communications Services

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CS/RAMSS & Ryerson Mobile Service Disruption: Saturday, Jan. 19, 2013 2:00 AM

Posted on January 19, 2013 by Casey Carvalho

A server crash of one of the RAMSS servers was occurred this Saturday morning at approximately 2 AM. As a result RAMSS information was not available in Ryerson Mobile until the service was restarted around 6:50 AM.  The server crash is related to a hardware problem, yet to be identified by the vendor.   As a precaution, we will be migrating the services from this server to a different server this afternoon to avoid other incidents due to the yet unidentified root cause of the hardware problem.   During this move, RU Mobile web services will not be available.   The expected outage will be from approximately 8:00 PM to 11:00 PM.

We apologize for any inconvenience.

-Computing and Communications Services

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Issues accessing some Ryerson systems – Friday, January 18, 2013

Posted on January 18, 2013 by Jim Buchanan

Due to an issue with an upgrade to Ryerson’s Central Authentication system, some Ryerson applications became unavailable this morning. The problem was resolved at 2:15 PM today.  The applications affected are:

  • Your Library Account
  • Research Information System (RIS)
  • Faculty Annual Report (FAR)
  • Faculty Course Survey (FCS)
  • Ethics Review

We apologize for the disruption in service

– Computing and Communications Services

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Hardware issues with CS/RAMSS servers, January 16 and January 17

Posted on January 17, 2013 by Branka Halilovic

Two of the four RAMSS (PeopleSoft Campus Solutions) application servers crashed at approximately 00:02 am on Wednesday, January 16. They both came back up normally. However, during the day on Wednesday, January 16, we started  experiencing the same issues issues with these two servers and one web server. We suspect that this is now a hardware issue and we are currently working with vendor to resolve the issue.

Availability of RAMSS information within Ryerson Mobile ( http://m.ryerson.ca)  is also affected.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

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CS/RAMSS & Ryerson Mobile Service Disruption: Wednesday, Jan. 16, 2013 2:45 PM

Posted on January 16, 2013 by Casey Carvalho

At approximately 2:45 PM, one of the RAMSS front end servers crashed and rebooted.   This server runs an integration broker that provides  student schedule information to Ryerson Mobile users.   This service has been unstable since 2:45PM.   We are in the process of restoring the service.

Update 9:15PM:  We are continuing to have problems with the stability of the application.   We are working with the vendor to isolate the problem and address the issue, which seems to be hardware related.

Update 11:40 PM: RAMSS services were restored around 11:00 PM.  The RU Mobile application is still down, and we’re doing currently doing firmware patching before we attempt to bring it back up.

We apologize for any inconvenience.

-Computing and Communications Services

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CAS/my.ryerson Service Disruption: Wednesday, Jan. 16 2013 9:15 AM

Posted on January 16, 2013 by Casey Carvalho

At approximately 9:15AM we started experiencing intermittent connectivity to LDAP servers.   This in turn is affecting CAS (Central Authentication System ) logins, including the my.ryerson.ca portal.   Some users may experience slowness and a few may not be able to login.   Staff are investigating the problem and hope to have full service restored soon. This note will be updated as more information becomes available.

Update: The problem was traced to a CAS ticket replication failure, causing read time outs.  The issue was resolved at 9:47 AM.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

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CAS/my.ryerson Service Disruption: Tuesday, Jan. 15 2013 5:00 PM

Posted on January 15, 2013 by Brian Lesser

One of the my.ryerson.ca application servers was experiencing a problem due to high utilization and was affecting some users access to the my.ryerson.ca portal.  The server has been restarted and is working normally.

There is also an intermittent problems with logging into the my.ryerson.ca portal caused by our Central Authentication System (CAS) having problems connecting to our LDAP directory service. Staff are investigating the problem and hope to have full service restored soon. This note will be updated as more information becomes available.

Update at 6:24 PM: LDAP services have been restarted and CAS is now working normally.

Update at 9:58 PM: This problem recurred at 9:29 PM and was again cleared by 9:43 PM by restarting services.

 

Please accept our apologies for the disruption in service.

-Computing and Communications Services

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Ryerson Mobile Service Disruption: Tuesday, Jan. 15 2013 2:50 PM

Posted on January 15, 2013 by Casey Carvalho

Just before 3:00PM, one of the RAMSS front end servers crashed and was rebooted.   However, one of the services running on this server, an integration broker that provides  student schedule information to Ryerson Mobile failed to come up properly.   Unfortunatately, this particular service is not currently load balanced and is still unavailable.   We are in the process of restoring the service.

Other RAMSS services are not affected by this issue.

Update at 6:40 PM: The mobile services have been restarted and are now working normally.

We apologize for any inconvenience.

-Computing and Communications Services

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Scheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January 18, between 6 am and 7 am

Posted on January 15, 2013 by Branka Halilovic

To mitigate issues that caused my.ryerson and CAS services interruptions on Dec 26, 2012 and Jan 1, 2013, CCS will be moving www.ryerson.ca and uPortal to a new load balancer on Friday, January 18, between 6 AM and 7 AM. www.ryerson.ca, the departmental web sites hosted on the CQ Content Management System, the my.ryerson portal and all applications accessed through the my.ryerson portal will not be available during this time frame.

We apologize for any inconvenience.

-Computing and Communications Services

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HR service outage: Sunday, Jan. 6 2013 17:08PM – Monday, Jan 7 2013 8:46AM

Posted on January 7, 2013 by Casey Carvalho

Due to maintenance work being carried out on a server chassis, one of the HR batch server file systems went into read only mode on Sunday, Jan 7 at approximately 5:08 PM.   This caused  some automated HR jobs to fail overnight.

Also, sometime yesterday, the HR web servers run into a limit of the number of files than can be opened at the same time, causing the system to be unresponsive.  The open file limit has been increased and services restored as of 7:46 AM this morning.

We apologize for the inconvenience.

-Computing and Communications Services

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