We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15. We have been investigating the issue and working with the vendor. A minor configuration change was recommended by the vendor and as of approximately 2:30 PM services are working normally.
We apologize for any inconvenience this may cause.
– Computing and Communications Services
This week we started getting reports of the Blackboard Chat tool not working for some users. After investigation, it was determined that the latest language pack which was rolled out to production on Friday, March 8 caused issues with the Chat tool. The latest language pack will be rolled back to the original language pack tonight at 10 pm and after that we expect that the Chat should function properly.
We apologize for any inconvenience this may cause.
– Computing and Communications Services
The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM. The service was restarted at 6:55 AM and normal services were restored.
We apologize for the service disruption.
– Computing and Communications Services
Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others. The problem started around 2:45 AM and was resolved around 7:30 AM.
We apologize for the service disruption.
– Computing and Communications Services
RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
RU-VPN became inaccessible around 4:20 PM this afternoon. Staff have confirmed the system is not reachable and are investigating the cause.
Update 10 PM: A log rotation failure caused the RU-VPN server to stop responding to new connection requests. Existing VPN connections were not affected. The problem started at around 16:20 and was fixed at 19:50.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
Slow network connectivity was reported by various users on the east side of the campus around 1 PM this afternoon. The performance degradation affected Academic and Administrative subnets. The cause of the problem was traced to a faulty fiber cable between two network switches, resulting in very slow download speeds. The link was disabled and all traffic failed to a redundant link. The faulty fiber will be replaced.
We apologize for any inconvenience this problem may have caused.
– Computing and Communications Service
The XMedius FAX server became unresponsive at 8:13 AM this morning and services were unavailable until 8:50 AM. A server restart was done to clear the problem.
We apologize for any inconvenience this problem may have caused.
– Computing and Communications Service
The outbound e-mail server that scans messages for spam and viruses became unresponsive at approximately 10:23 PM on Wednesday. Services were restored around 11:52 PM. During the outage, all messages sent by users were queued on the RMail system and delivered after services were restored.
The problem seems to be hardware related and further investigation is taking place.
We apologize for the inconvenience.
-Computing and Communications Services
