Google Drive iOS App update causing login problems: Tue. Apr 9, 2013

Posted on April 10, 2013 by Casey Carvalho

The latest Google Drive application update from Google on Monday, April 8, 2013  introduced a login problem for some users with iOS devices.   The new Google Drive app version is 1.3.0.  Users are reporting that they are unable to navigate past the login screen.  Ryerson users will see our CAS login screen without the username and password boxes.   Instead, an “Application Not Authorized to Use CAS” message will be displayed.  Google is aware of the issue and is working on a fix

Please accept our apologies for the problems this outage is causing.

-Computing and Communications Services

 

Posted in All Categories | 2 Comments

Intermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM

Posted on March 27, 2013 by Casey Carvalho

A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size.  This caused an intermittent response  issue for various applications, including my.ryerson, Blackboard, eHR, Confluence, Jira and others.   We are working with Oracle to tune the JVM heap size and resolve the issue.

We apologize for the service disruption.

– Computing and Communications Services

Posted in Blackboard, eHR, eResources, LDAP, my.ryerson | Comments Off on Intermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM

CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Posted on March 25, 2013 by Jim Buchanan

CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013.

This was due to an issue with a database server file system.  The problem is being investigated by CCS.

Due to this outage, users were not be able to log on to Ryerson systems such as my.ryerson.ca, Blackboard, eHR, RAMSS and Google Apps.

Please accept our apologies for the problems this outage caused.

-Computing and Communications Services

Posted in Blackboard, CAS, eHR, Google Apps, my.ryerson, RAMSS, RMail | Tagged , , , , | Comments Off on CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Wireless Authentication Service Disruption: Wed March 20, 2013 2:30 PM to 2:50 PM

Posted on March 20, 2013 by Brian Lesser
At approximately 2:30 PM today Ryerson’s wireless authentication service stopped allowing people to log onto our wireless network. A backup authentication system was used to restore service at 2:50 PM. People already using the wireless network were able to continue working during the disruption.
We are investigating the cause and apologize for the problems this disruption has caused.
-Computing and Communications Services
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Google Drive Service Disruption: Tuesday, March 19, 2013 12:05 PM – 2:29 PM

Posted on March 19, 2013 by Brian Lesser

Google Drive began performing poorly, and in some cases was entirely unavailable, starting at 12:05 PM this afternoon.  Google is investigating. Gmail and Google Calendar are not affected by the problem. This follows yesterday’s 2 hour Google Drive outage.

Update 3:00 PM: Google Drive was completely restored to service at 2:29 PM.

Please accept our apologies for the problems this outage is causing.

-Computing and Communications Services

Posted in Google Apps | 5 Comments

Google Drive Outage: Monday, March 18, 2013 9:15 AM – 11:15 AM

Posted on March 18, 2013 by Brian Lesser

Google Drive became unavailable some time after 9 AM this morning.  We have filed a support request with Google and have confirmed that the outage extends beyond Ryerson. Google is investigating. Gmail and Google Calendar are not affected by the problem.

Update 11:15 AM: Service appears to have been restored.

Please accept our apologies for the problems this outage is causing.

-Computing and Communications Services

Posted in Google Apps | Comments Off on Google Drive Outage: Monday, March 18, 2013 9:15 AM – 11:15 AM

Intermittent wireless printing problem: Friday, March 15, 2013 8:45 AM – 14:30 PM

Posted on March 18, 2013 by Casey Carvalho

We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15.   We have been investigating the issue and working with the vendor.  A minor configuration change was recommended by the vendor and as of approximately 2:30 PM services are working normally.

We apologize for any inconvenience this may cause.

– Computing and Communications Services

Posted in All Categories | Comments Off on Intermittent wireless printing problem: Friday, March 15, 2013 8:45 AM – 14:30 PM

Problem with Blackboard Chat Tool: Wednesday, March 13, 2013

Posted on March 13, 2013 by

This week we started getting reports of the Blackboard Chat tool not working for some users. After investigation, it was determined that the latest language pack which was rolled out to production on Friday, March 8 caused issues with the Chat tool. The latest language pack will be rolled back to the original language pack tonight at 10 pm and after that we expect that the Chat should function properly.

We apologize for any inconvenience this may cause.

– Computing and Communications Services

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Student Service website unresponsive: Wed., March 13, 2013 4:34 AM – 6:55 AM

Posted on March 13, 2013 by Casey Carvalho

The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM.   The service was restarted at 6:55 AM and normal services were restored.

We apologize for the service disruption.

– Computing and Communications Services

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Intermittent LDAP authentication failures – Wedn., March 13, 2013 2:45 AM – 7:30 AM

Posted on March 13, 2013 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 2:45 AM and was resolved around 7:30 AM.

We apologize for the service disruption.

– Computing and Communications Services

Posted in Blackboard, eHR, LDAP, my.ryerson | Comments Off on Intermittent LDAP authentication failures – Wedn., March 13, 2013 2:45 AM – 7:30 AM