A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size. This caused an intermittent response issue for various applications, including my.ryerson, Blackboard, eHR, Confluence, Jira and others. We are working with Oracle to tune the JVM heap size and resolve the issue.
We apologize for the service disruption.
– Computing and Communications Services
CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013.
This was due to an issue with a database server file system. The problem is being investigated by CCS.
Due to this outage, users were not be able to log on to Ryerson systems such as my.ryerson.ca, Blackboard, eHR, RAMSS and Google Apps.
Please accept our apologies for the problems this outage caused.
-Computing and Communications Services
Google Drive began performing poorly, and in some cases was entirely unavailable, starting at 12:05 PM this afternoon. Google is investigating. Gmail and Google Calendar are not affected by the problem. This follows yesterday’s 2 hour Google Drive outage.
Update 3:00 PM: Google Drive was completely restored to service at 2:29 PM.
Please accept our apologies for the problems this outage is causing.
-Computing and Communications Services
Google Drive became unavailable some time after 9 AM this morning. We have filed a support request with Google and have confirmed that the outage extends beyond Ryerson. Google is investigating. Gmail and Google Calendar are not affected by the problem.
Update 11:15 AM: Service appears to have been restored.
Please accept our apologies for the problems this outage is causing.
-Computing and Communications Services
We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15. We have been investigating the issue and working with the vendor. A minor configuration change was recommended by the vendor and as of approximately 2:30 PM services are working normally.
We apologize for any inconvenience this may cause.
– Computing and Communications Services
This week we started getting reports of the Blackboard Chat tool not working for some users. After investigation, it was determined that the latest language pack which was rolled out to production on Friday, March 8 caused issues with the Chat tool. The latest language pack will be rolled back to the original language pack tonight at 10 pm and after that we expect that the Chat should function properly.
We apologize for any inconvenience this may cause.
– Computing and Communications Services
The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM. The service was restarted at 6:55 AM and normal services were restored.
We apologize for the service disruption.
– Computing and Communications Services
Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others. The problem started around 2:45 AM and was resolved around 7:30 AM.
We apologize for the service disruption.
– Computing and Communications Services
RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
