One of the three RMail servers that provides access to email failed at 6:15 AM and had to be restarted. Service was restored at 8:50 AM. While the system was down roughly one-third of RMail users could not read their mail. Mail that could not be delivered during the outage was queued and delivered later. We are investigating the origin of the problem and apologize for the inconvenience the outage has caused.
-Computing and Communications Services
On Wednesday, August 21, 2013 at 10:00 AM, the firewall appliance protecting the Bookstore failed. This caused a network outage to workstations inside the Bookstore. The firewall has been replaced and services resumed at 10:05 AM
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
An RMS service became unresponsive, starting around 1:00 PM today. Service was fully restored around 1:40 PM. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today. Services were fully restored around 2:52 PM. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
On Friday, July 26, 2013, between 7:35 AM and 8:31 AM, a scheduled upgrade to the firewall appliance protecting the HR and Finance departments failed. This caused a network outage to these two departments during that time
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
A problem with a Storage Area Network (SAN) caused RAMSS performance problems beginning roughly at noon on Thursday July 18. System performance got worse after 9 PM so RAMSS was restarted at approximately 9:30 PM and was not available again until 10:45 PM.
Please accept our apologies for the problems these issues have caused. We are still investigating some ongoing issues with the SAN.
-Computing and Communications Services
The Blackboard system went down at around 1:09 PM this afternoon, Monday, July 15. The cause of the problem seems to be related to a SAN (Storage Area Network) switch failure. We are investigating the problem and working on restoring services as soon as possible. We will provide updates as the situation progresses.
Update #1: We are currently in the process of verifying that the Blackboard database is OK. We expect this process to take 15-30 minutes. If there are no issues, we’ll restore services afterwards.
Update #2: The database checks indicated that everything was OK with the database and full services have been restored, as of ~ 2:40 PM.
– Computing and Communications Services
At approximately 5:53 AM this morning, Monday July 15, 2013, one of the RMail servers, mbe3, crashed with a kernel panic message. Services were restarted and restored around 9:20 AM.
– Computing and Communications Services
A scheduled migration of the RAMSS system data to a new SAN (Storage Area Network) was scheduled for yesterday, Sunday, July 15, between 5 PM – 10 PM. However, some problems were encountered with 4 of the 9 servers targeted for the migration, and a roll back of the changes was required, resulting in the outage being prolonged until 2:30 AM this morning.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
Ryerson’s Resource Management System (RMS) became unresponsive at approximately 3:20 AM this morning. The services were restarted and were back online at 6:00 AM. The cause of the problem is being investigated. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside the my.ryerson.ca portal.
We apologize for any inconvenience this outage may have caused.
-Computing and Communications Services
