Due to a missing firewall rule, IM/Spark (the instant messenger service) stopped to accept new connections this morning , Friday June 21, at 6:19 AM. Existing users sessions were not impacted. The rule was added at 9:56 AM and the service was restored.
We apologize for the service disruption.
– Computing and Communications Services
On Wednesday, June 19, 2013, between 3:15 PM and 3:55 PM, a network loop occurred that disabled the network links to the TRS, JOR and YNG buildings. Network Services is investigating the source of the loop.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
We apologize for the service disruption.
– Computing and Communications Services
According to Google’s Apps Status Dashboard, approximately 1.03% of Gmail users received a 502 error when attempting to log in to Gmail between 2:33 AM and 3:22 AM today, Monday, June 17, 2013. It is possible that some Ryerson users may have been affected by this Gmail service disruption.
-Computing and Communications Services
A data replication issue with the Central Authentication System (CAS) caused intermittent login problems starting at approximately 9:33 AM. CAS services were restarted and full services were restored at 9:42 AM. We are continuing to investigate this issue.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
A configuration error in a network switch caused a network outage for some parts of the YDI building on Friday June 14, 2013 between 8:05 and 8:55 AM.
We apologize for the inconvenience the outage caused.
-Computing and Communications Services
The Signaling Server for VoIP phones stopped working on Friday June 7, 2013 at 7:07 AM and had to be rebooted. The outage impacted all of the VoIP phones on campus. Service was restored at 8:50 AM
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
At around 10:00 am this morning, we found that several compromised accounts sent tens of thousands of messages into our system, slowing down mail delivery on two of the three mail servers. The compromised accounts have been disabled. We are cleaning up the message queues and expect normal mail delivery to resume by 2 PM.
Please accept our apologies for the inconveniences.
-Computing and Communications Services
CCS received reports of some users not being able to access RAMSS this morning around 8 AM. Upon investigation, it was identified that one of the application servers was not responding properly. This started at approximately 7:30 pm on Wednesday evening. The server had been down for scheduled maintenance but a process on the server was not working properly after it was brought back up. This server has been shut down for investigation. Access to RAMSS for the impacted users was restored at approximately 9:00 am this morning. We are continuing to investigate.
Update 10:37 AM: The application server has be rebooted and is back to service as of 9:54 AM.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca. These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected. A preliminary investigation indicated that the problem was with an external ISP (Internet Server Provider) outside of Ryerson. Services resumed at 5:35 PM.
-Computing and Communications Services
