On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on July 6, 2014 at 4:00 PM.
We apologize for any inconvenience.
-Computing and Communications Services
CCS has received reports from users that they received email delivery failure notices for email recipients from certain domains. After further investigation, we discovered that one of our email servers was blacklisted by some of the email reputation services such as senderbase (http://www.senderbase.org/) and spamcop (http://www.spamcop.net/). The blacklisting was due to spam messages sent from compromised Ryerson email accounts. The compromised accounts have been disabled. We have contacted the email reputation services and requested that the affected email server be removed from the blacklist. Spamcop has done so and we expect that senderbase will clear us soon.
We continue to monitor the situation. Please accept our apologies for any inconvenience this may have caused.
Update
Senderbase has cleared the affected mail server today, Tuesday July 8, 2014
-Computing and Communications Services
CCS has received reports from Ryerson GMail users that some of their emails were delayed for up to 2 hours. This appears to be an issue with Google’s service and has been reported to Google. Google acknowledged the issue and it has been escalated to their engineering team who are working on resolving the issue as soon as possible.
-Computing and Communications Services
During maintenance work being carried out on a server chassis, the HR database server lost connectivity to the Storage Area Network (SAN) at approximately 7:30 AM. The server was rebooted, the file systems checked for integrity, and the database services were restored around 8:20 AM.
We believe that the cause of the failure is a bug with a hardware component in the server. We will follow up with the vendor.
We apologize for the inconvenience.
-Computing and Communications Services
Google is reporting service issues with Google Drive. Users may get an Error 502 when trying to access Drive. It is possible to access individual documents if you know the URL.
This service interruption only applies to Google Drive and appears to be affecting the consumer Google Drive service as well.
The latest Google status information is here:
http://www.google.com/appsstatus
We will update this alert when we have further information.
– Computing and Communications Services
UPDATE
The issue with Google Drive was resolved at approximately 12:30 PM today, Wednesday June 4, 2014
We are experiencing intermittent loss of connectivity to the my.ryerson portal database. Emergency work will be required at some time later today or over the weekend to address the problem.
Once we have more information, we will provide an update on the time and duration of the outage that will be required to carry out this work.
Update: The outage is scheduled for Saturday, 00:30 AM – 1:00 AM approximately.
Update: The work has been completed and services have been restored.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
One of the my.ryerson portal servers became unresponsive at approximately 7:11 AM. This caused a service disruption for users who were using this server. The server was restarted at 9:15 AM and service was restored. We are continuing to investigate the cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
Starting around 1:30 AM this morning, the www.ryerson.ca website stopped responding or responding intermittently. Technical staff were contacted and restarted the service at 9:15 AM.
We apologize for the service disruption.
-Computing and Communications Services
On Thursday, May 15, 2014, around 2 pm, the GuardCard system became unresponsive due to a firmware SAN switch problem that surfaced while carrying out scheduled maintenance work. The GuardCard system is used by the OneCard office to access & print staff , faculty and student cards. Technical staff are working on restoring the service and an update will be provided when it becomes available.
The problem has been resolved as of approximately 4PM.
We apologize for any inconvenience.
-Computing and Communications Services
On Wednesday April 30, 2014 between 7:00 and 7:55 AM, one of the core network switches had intermittent port failures which caused a general intermittent network outage. The switch had to be rebooted at 7:45 to resume the services.
We apologize for any inconvenience.
-Computing and Communications Services
