On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed at 7:39 AM .
We apologize for any inconvenience.
-Computing and Communications Services
On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on April 1, 2014 at 8:30 AM .
We apologize for any inconvenience.
-Computing and Communications Services
On Tuesday April 1, 2014 at 8:20 AM, the entire PBX phone switch had to be rebooted to fix a problem with the VoIP phones. This caused an outage for all phones and call centres all over campus. Services were restored at 8:30 AM .
We apologize for any inconvenience.
-Computing and Communications Services
On Sunday March 30, 2014 and between 5:35 to 6:50 PM, CCS received alerts about intermittent Internet access. CCS staff are trying to validate the alerts and find the root cause.
We apologize for any inconvenience.
-Computing and Communications Services
At approximately 4:15 PM, on Tuesday, March 26, CCS became aware that one of the my.ryerson.ca portal application servers stopped responding, causing some users to fail to authenticate when connecting to the portal. Technical support staff corrected the problem around 6:49 PM.
We apologize for any inconvenience.
-Computing and Communications Services
Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue. Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The networking issue was resolved at 1:15 pm, Monday, March 17 and the service has returned to normal.
We apologize for the inconvenience.
– Computing and Communications Services
Please accept our apologies for the outage.
-Computing and Communications Services
Since Friday, Feb. 28 6:10 AM, one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during routine maintenance at 6:10 AM on Friday, Feb. 28. The server was restarted at 4:02 PM today and the landing page error message has been fixed.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
Please accept our apologies for the outage.
-Computing and Communications Services
A SAN hardware failure occurred this afternoon, Sunday, Feb 16, shortly after 2 PM. The RAMSS services are currently unavailable. Technical staff is onsite to address the problem and vendor support has been contacted. Updates will be provided periodically, until services are restored.
We apologize for the inconvenience.
Update 11:04 PM: RAMSS service has been restored at 11:04 PM.
Computing and Communications Services
