my.ryerson service outage: Friday, May 30 2014

Posted on May 30, 2014 by Casey Carvalho

We are experiencing intermittent loss of connectivity to the my.ryerson portal database.   Emergency work will be required at some time later today or over the weekend to address the problem.

Once we have more information, we will provide an update on the time and duration of the outage that will be required to carry out this work.

Update: The outage is scheduled for Saturday, 00:30 AM – 1:00 AM approximately.

Update: The work has been completed and services have been restored.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson service outage: Friday, May 30 2014

my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

Posted on May 30, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 7:11 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 9:15 AM and service was restored. We are continuing to investigate the cause.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

www.ryerson.ca unresponsive: Monday, May 19, 2014 1:30AM – 9:15AM

Posted on May 19, 2014 by Casey Carvalho

Starting around 1:30 AM this morning, the www.ryerson.ca website stopped responding or responding intermittently.  Technical staff were contacted and restarted the service at 9:15 AM.

We apologize for the service disruption.

-Computing and Communications Services

Posted in All Categories | Comments Off on www.ryerson.ca unresponsive: Monday, May 19, 2014 1:30AM – 9:15AM

GuardCard outage: Thursday, May 15, 2014 at 2 PM

Posted on May 15, 2014 by Casey Carvalho

On Thursday, May 15, 2014, around 2 pm, the GuardCard system became unresponsive due to a firmware SAN switch problem that surfaced while carrying out scheduled maintenance work.  The GuardCard system is used by the OneCard office to access & print staff , faculty and student cards.   Technical staff are working on restoring the service and an update will be provided when it becomes available.

The problem has been resolved as of approximately 4PM.

We apologize for any inconvenience.

-Computing and Communications Services

Posted in All Categories | Comments Off on GuardCard outage: Thursday, May 15, 2014 at 2 PM

Intermittent Network Access on Wednesday April 30, 2014 from 7:00 to 7:55 AM

Posted on April 30, 2014 by michael

On Wednesday April 30, 2014 between 7:00 and 7:55 AM, one of the core network switches had intermittent port failures which caused a general intermittent network outage. The switch had to be rebooted at 7:45 to resume the services.

We apologize for any inconvenience.

-Computing and Communications Services

Posted in All Categories, network | Tagged | Comments Off on Intermittent Network Access on Wednesday April 30, 2014 from 7:00 to 7:55 AM

Slow network for Mac OSX April 14 to April 16, 2014

Posted on April 16, 2014 by michael

An incompatibility has been identified between certain versions of Maverick OSX and the Sophos 9.0.6 threat prevention module. This incompatibility caused severe slowness for web browsing on these devices. A newer version of Sophos has been deployed that alleviates the issue. Affected Mac devices will get this newer version automatically as part of their regular automated Anti-Virus update. If you still noticing slow network access using your Mac, please contact the CCS Help Desk at x6806 or email at help@ryerson.ca

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

Posted in All Categories, Anti-Virus | Tagged | Comments Off on Slow network for Mac OSX April 14 to April 16, 2014

my.ryerson service disruption: Monday April 7 2014, 5:10 PM – 6:58 PM

Posted on April 7, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 5:10 PM today and caused a service disruption for users who were on this server.  This server was restarted at 6:58 PM and the service was restored. We are continuing to investigate the cause.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

Posted in All Categories | Comments Off on my.ryerson service disruption: Monday April 7 2014, 5:10 PM – 6:58 PM

Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM

Posted on April 2, 2014 by michael

On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed  at 7:39 AM .

We apologize for any inconvenience.

-Computing and Communications Services

Posted in All Categories, phones | Tagged | Comments Off on Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM

VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM

Posted on April 1, 2014 by michael

On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on April 1, 2014 at 8:30 AM .

We apologize for any inconvenience.

-Computing and Communications Services

Posted in All Categories, phones | Tagged | Comments Off on VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM

Phone outage: April 1, 2014 from 8:20 to 8:30 AM

Posted on April 1, 2014 by michael

On Tuesday April 1, 2014 at 8:20 AM, the entire PBX phone switch had to be rebooted to fix a problem with the VoIP phones. This caused an outage for all phones and call centres all over campus. Services were restored  at 8:30 AM .

We apologize for any inconvenience.

-Computing and Communications Services

Posted in All Categories, phones | Tagged | Comments Off on Phone outage: April 1, 2014 from 8:20 to 8:30 AM