Call Centres outage on Wednesday May 10, 2023 at 7:00 AM

Posted on May 10, 2023 by michael

On Wednesday May 10, 2023 at 7:00 AM, CCS noticed that all call centres agents (CCS helpsesk, service hub) are unable to login to their call centre application to receive calls from staff & students. This is due to a security certificate that was updated this morning for RUAD. The telecom team is looking at the issue

Update at 8:40 AM

A new security certificate applied into the call centres servers and the services resumed

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services

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Phone sets outage on May 10, 2023 from 12:55 to 1:25 AM

Posted on May 10, 2023 by michael

On Wednesday May 10, 2023 at 12:55 AM, campus security noticed that all phone sets on campus were not able to make or receive calls. The problem disappeared at 1:25 AM and all phones started to work normally.

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services

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Academic printing outage: Wednesday, May 3, 2023 1:30 PM – 2:05 PM

Posted on May 3, 2023 by Casey Carvalho

Printing to CCS managed academic lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 1:30 PM.   The cause of the problem was traced to a backend process that had stopped working properly.   The printing issue was resolved around 2:05 PM.

Please accept our apologies for the inconvenience.
-Computing and Communications Services

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Phone system is down on April 26, 2023 at 17:45 PM

Posted on April 26, 2023 by michael

On Wednesday April 25, 2023 at 5:45 PM, TMU’s phone system became unavailable. The telecom team is investigating the issue.

Update at 8:10 PM

Network traffic re-roted to solve the issue. Services resumed at 7:20 PM

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services

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Incoming Mail Delays, Wed. April 26, 2023, Noon

Posted on April 26, 2023 by Hongbo HE

A very large volume of unsolicited email has caused a delay in the delivery of email at TMU. The delay, which at time reached two hours, started just after noon today. CCS staff are investigating the issue.

We apologize for any problems the delivery delays may cause.

Computing and Communications Services

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CAS outage on Tuesday April 25, 2023 at 3:05 AM

Posted on April 25, 2023 by michael

On Tuesday April 25, 2023 at 3:05 AM, TMU’s Central Authentication Service (CAS) became unavailable because of a firewall issue. This prevented access to all applications that rely on CAS for logins. The IT security team resolved the issue at 7:25 AM.

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services

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Slow Internet access for some websites on Monday April 10, 2023

Posted on April 10, 2023 by michael

CCS noticed many websites are slow to load on Monday April 10, 2023. IT Security team resolved the issue at 8:36 AM

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

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RMS outage – Self Service and Activation: Thursday, April 6, 2023, 6:46 pm – 7:30 pm

Posted on April 6, 2023 by Hongbo HE

At 6:46 pm, the RMS Self Service and Activation applications became unresponsive. The services were restarted and full services were restored at 7:30 pm. RMS is the system that makes possible account activation at http://www.torontomu.ca/accounts/ and provides password change and other features via “manage my online resources” inside the my.torotomu.ca portal.

CCS technical team is continuing to investigate the root cause.

We apologize for any inconvenience this may have caused.

-Computing and Communication Services

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Internet access outage on Tuesday January 31, 2023 from 10:39 to 10:41 AM

Posted on January 31, 2023 by michael

On Tuesday January 31, 2023 at 10:39 AM one of the campus firewalls crashed and services automatically failed over to a redundant firewall. That caused internet access outage including open VPN sessions from 10:39 to 10:41 AM.

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

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Voicemail synchronization with Gmail outage on December 28, 2022

Posted on January 3, 2023 by michael

After the Gmail domain name change to torontomu.ca on December 28, 2022, the synchronization between the voicemail system and Gmail, for the users who opted to use this feature, stopped working. The telecom team is working with the vendor to find a resolution. In the meantime users can access their voicemail remotely by dialing 416-979-5044 and following the prompts.

Update:

The issue has been resolves as of January 3, 2023 at 1:30 PM

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

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