Service Alerts

On Tuesday January 31, 2023 at 10:39 AM one of the campus firewalls crashed and services automatically failed over to a redundant firewall. That caused internet access outage including open VPN sessions from 10:39 to 10:41 AM.

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

After the Gmail domain name change to torontomu.ca on December 28, 2022, the synchronization between the voicemail system and Gmail, for the users who opted to use this feature, stopped working. The telecom team is working with the vendor to find a resolution. In the meantime users can access their voicemail remotely by dialing 416-979-5044 and following the prompts.

Update:

The issue has been resolves as of January 3, 2023 at 1:30 PM

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

As of approximately 8:24 AM students started reporting very slow responses from the MyServiceHub (formerly RAMSS) system. In some cases they could not connect to the system at all. We are currently investigating the problem and we will provide an update once we have more information.

Update – 8:45 AM Dec. 29, 2022 – The issue has been resolved and the service has returned to normal. We will continue monitoring the service.

Update – 5:15 PM Dec. 28, 2o22 – MyServiceHub will be temporarily down for 30 min between 5:30pm – 6pm as we implement a fix to resolve the service disruptions we have been experiencing. 

Update – 3:36 PM Dec. 28, 2022 – Service continues to be slow at times.  We appreciate your patience as you continue to enrol.   We are working to resolve the disruption as quickly as possible.

Update – 2:10 AM Dec. 28, 2022 – The problem was due to a memory issue and we have increased the size of the memory. The service has returned to normal. We will continue monitoring the service.

Update – 9:40 PM Dec. 27, 2022 – The issue has recurred. We continue investigating the problem and will provide an update when we can.

Update – 6:43 PM Dec. 27, 2022 – The issue has been resolved and the service has returned to normal. We will continue monitoring the service.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

On Friday December 23, 2022, the Jabber client for the phone system stopped working. The telecom team is working with the vendor to resolve the issue.

Update:

The issue has been resolved at 9:50 AM. Users may need to reset their Jabber clients if they had left it open before.

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

All phones went offline on Tuesday December 20 at 7:30 AM. The telecom team is investigating the issue

Update:

Servers restarted and services resumed at 9:05

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect.

VPN users were able to reconnect at 4:07 PM

Please accept our apologies for any problems this may have caused.

– Computing and Communications Services

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations.

We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings.

Please accept our apologies for any problems this may cause.

– Computing and Communications Services