Starting at approximately 6 am, Friday, June 23rd, 2023, some people discovered that tabs were missing in the my.torontomu.ca portal such as the MyServiceHub and courses tabs. The issue was due to a bug that was introduced during maintenance work on the portal and it was fixed at around 2 pm, Tuesday, June 27th, 2023.
We apologize for any inconvenience this has caused.
-Computing and Communication Services
On Sunday May 28, 2023, at 11:17 AM CCS received reports that VPN users are unable to access some resources. IT security determined that the issue was limited to resources that are dependent on the userid. The issue was resolved at 4:50 PM.
Please accept our apologies for the problems caused by this outage.
– Computing and Communications Services
On Wednesday May 10, 2023 at 7:00 AM, CCS noticed that all call centres agents (CCS helpsesk, service hub) are unable to login to their call centre application to receive calls from staff & students. This is due to a security certificate that was updated this morning for RUAD. The telecom team is looking at the issue
Update at 8:40 AM
A new security certificate applied into the call centres servers and the services resumed
Please accept our apologies for the problems caused by this outage.
– Computing and Communications Services
On Wednesday May 10, 2023 at 12:55 AM, campus security noticed that all phone sets on campus were not able to make or receive calls. The problem disappeared at 1:25 AM and all phones started to work normally.
Please accept our apologies for the problems caused by this outage.
– Computing and Communications Services
Printing to CCS managed academic lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 1:30 PM. The cause of the problem was traced to a backend process that had stopped working properly. The printing issue was resolved around 2:05 PM.
Please accept our apologies for the inconvenience.
-Computing and Communications Services
On Wednesday April 25, 2023 at 5:45 PM, TMU’s phone system became unavailable. The telecom team is investigating the issue.
Update at 8:10 PM
Network traffic re-roted to solve the issue. Services resumed at 7:20 PM
Please accept our apologies for the problems caused by this outage.
– Computing and Communications Services
A very large volume of unsolicited email has caused a delay in the delivery of email at TMU. The delay, which at time reached two hours, started just after noon today. CCS staff are investigating the issue.
We apologize for any problems the delivery delays may cause.
Computing and Communications Services
On Tuesday April 25, 2023 at 3:05 AM, TMU’s Central Authentication Service (CAS) became unavailable because of a firewall issue. This prevented access to all applications that rely on CAS for logins. The IT security team resolved the issue at 7:25 AM.
Please accept our apologies for the problems caused by this outage.
– Computing and Communications Services
CCS noticed many websites are slow to load on Monday April 10, 2023. IT Security team resolved the issue at 8:36 AM
Please accept our apologies for any problems this may cause.
– Computing and Communications Services
At 6:46 pm, the RMS Self Service and Activation applications became unresponsive. The services were restarted and full services were restored at 7:30 pm. RMS is the system that makes possible account activation at http://www.torontomu.ca/accounts/ and provides password change and other features via “manage my online resources” inside the my.torotomu.ca portal.
CCS technical team is continuing to investigate the root cause.
We apologize for any inconvenience this may have caused.
-Computing and Communication Services
