Service Alerts

On October 20, 2023, the CCS telecom team received alerts that users of the Jabber; phone system client; were unable to login. The telecom team is working with the vendor to investigate and will keep you updated.

Update at 9:30

Problem resolved and users are now able to login with thier torontomu.ca credentials. Users who are using ryerson.ca credentials will not be able to login, and they have to click reset Jabber and use their torontomu.ca credentials instead

We apologize for any inconvenience this has caused.

-Computing and Communication Services

The Network Engineering team noticed an unusual high CPU utilization on the manin network switches servicing the West side of the campus. Users may notice slow and/or intermittent network access while the issue is being investigated.

Update at 7:50 AM

Services restored to the West side locations except VIC 7th floor

Update at 8:10 AM

Services restored to VIC 7th floor

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On Monday September 11, 2023, the Jabber client for the phone system stopped working, preventing the users from logging in. The telecom team is working with the vendor to resolve the issue.

Update at 10:55

The issue was traced to an expired digital certificate. A new certificate was deployed and services resumed

Please accept our apologies for any problems this may cause.

-Computing and Communication Services

On Sunday May 28, 2023, at 11:17 AM CCS received reports that VPN users are unable to access some resources. IT security determined that the issue was limited to resources that are dependent on the userid. The issue was resolved at 4:50 PM.

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services

On Wednesday May 10, 2023 at 7:00 AM, CCS noticed that all call centres agents (CCS helpsesk, service hub) are unable to login to their call centre application to receive calls from staff & students. This is due to a security certificate that was updated this morning for RUAD. The telecom team is looking at the issue

Update at 8:40 AM

A new security certificate applied into the call centres servers and the services resumed

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services

On Wednesday May 10, 2023 at 12:55 AM, campus security noticed that all phone sets on campus were not able to make or receive calls. The problem disappeared at 1:25 AM and all phones started to work normally.

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services

Printing to CCS managed academic lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 1:30 PM.   The cause of the problem was traced to a backend process that had stopped working properly.   The printing issue was resolved around 2:05 PM.

Please accept our apologies for the inconvenience.
-Computing and Communications Services

On Wednesday April 25, 2023 at 5:45 PM, TMU’s phone system became unavailable. The telecom team is investigating the issue.

Update at 8:10 PM

Network traffic re-roted to solve the issue. Services resumed at 7:20 PM

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services