Service Alerts

At approximately 10:35 AM on Friday, January 26, 2024, EUC staff discovered that Azure Pass-thru Authentication was not working. This impacts the ability of staff, faculty, and students to login into Microsoft 365, Adobe, and any other third-party application using Azure AD for authentication.

CCS is currently investigating the cause of the problem.

UPDATE 12:35 PM

Authentication started working again around 12:30 PM following a “disable” and “enable” reset of the service on Microsoft Azure. We are not sure why this resolved the issue and will continue investigation to see if we can determine the root cause.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On Sunday Jan 14 at 10PM, CCS started to receive alerts about outage at MER and DAL buildings. The problem traced to the Microwave link feeding these buildings.

There is no estimated time to when could this be fixed.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On November 20, 2023, the CCS telecom team received alerts that voicemail messages are not copied to gmail for the users who opted to this service. The telecom team is working with the vendor to investigate and will keep you updated.

Update November 23 at 19:30

The telecom team reinstated the product’s license and the integration between voicemail and gmail resumed

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On October 20, 2023, the CCS telecom team received alerts that users of the Jabber; phone system client; were unable to login. The telecom team is working with the vendor to investigate and will keep you updated.

Update at 9:30

Problem resolved and users are now able to login with thier torontomu.ca credentials. Users who are using ryerson.ca credentials will not be able to login, and they have to click reset Jabber and use their torontomu.ca credentials instead

We apologize for any inconvenience this has caused.

-Computing and Communication Services

The Network Engineering team noticed an unusual high CPU utilization on the manin network switches servicing the West side of the campus. Users may notice slow and/or intermittent network access while the issue is being investigated.

Update at 7:50 AM

Services restored to the West side locations except VIC 7th floor

Update at 8:10 AM

Services restored to VIC 7th floor

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On Monday September 11, 2023, the Jabber client for the phone system stopped working, preventing the users from logging in. The telecom team is working with the vendor to resolve the issue.

Update at 10:55

The issue was traced to an expired digital certificate. A new certificate was deployed and services resumed

Please accept our apologies for any problems this may cause.

-Computing and Communication Services

On Sunday May 28, 2023, at 11:17 AM CCS received reports that VPN users are unable to access some resources. IT security determined that the issue was limited to resources that are dependent on the userid. The issue was resolved at 4:50 PM.

Please accept our apologies for the problems caused by this outage.

– Computing and Communications Services