On Monday May 1, 2017 at 6:00 PM, one of the network appliances in the data centre got overloaded due to a network workload misconfiguration. This prevented access to most of Ryerson’s services such as my.ryerson and www. ryerson. The workload was adjusted and services resumed at 6:30PM.
We apologize for the inconvenience this problem caused.
-Computing and Communications Services
Since around 8 AM, Friday, April 28, 2017, the VoIP (Voice over Internet Protocol) phones at 415 Yonge St. are unreachable from outside Ryerson University. Local staff are able to call other extensions within 415 Yonge St. Calls from 415 Yonge St. to other extensions at Ryerson University and vice-versa are not working. A work around is to dial out first (e.g.: dial 9 followed by 416-979-5000). Outgoing telemarketing operations are not affected. The vendor has been engaged and the Telecom and Network Engineering groups are continuing their efforts to resolve the issue. Updates will be provided when available.
Update: Full services restored around 4:30PM.
We apologize for any inconvenience.
-Computing and Communications Services
At approximately 9:30 AM on Thursday, April 27 2017, CCS started receiving a few reports indicating that some CFAPS printer jobs were not printing . A reboot of the print server was done and full services restored at 10:45AM. We’ll continue to investigate the root cause of the problem.
We apologize for any inconvenience.
-Computing and Communications Services
Network administrators received reports of slow network performance for some users, starting around 8:00AM on Monday, April 10, 2017. After investigating and troubleshooting the problem, the root cause was identified and normal services restored around 10:50 AM.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
On Friday April 7, 2017 at 12:14 PM, a configuration error caused a reboot to the wireless controllers. All WiFi communications ceased. Services resumed at 12:19 PM.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
On Thursday April 6, 2017 at 5:55 PM, the power circuit breaker feeding the network at 415 Yonge was tripped. This prevented all access from/to the Internet and the rest of Ryerson’s network. Power was restored and services resumed at 9:20 PM.
We apologize for any inconvenience.
-Computing and Communications Services
The CFAPS print services stopped responding around 11:05 AM on Monday, March 27 2017. The cause of the problem was related to Microsoft patches that caused processes to stop responding. A reboot of the server fixed the problem and services were restored at approximately 11:25 AM.
We apologize for any inconvenience.
-Computing and Communications Services
A scheduled network change caused an outage of SIP phones on Friday, March 24, 2017 between 7 AM and 8:15 AM.
We apologize for any inconvenience.
-Computing and Communications Services
Following an automated database patch update that took place around 3 AM on Tuesday, March 21 2017, the VAPPS system used to deliver virtual applications to students, faculty and staff prevented new user connections or users that did not connect to the system recently from having access to VAPPS. Users that connected to VAPPS recently were not affected. Technical administrators investigated the problem and restored services around 3:25 PM.
We apologize for any inconvenience.
-Computing and Communications Services
At approximately 11:50 AM on Monday, March 20 2017, eight out of 10 printers in the Library’s Information Commons (LIB272) area lost network connectivity. Services were restored at 12:25 PM. The root cause of the problem was traced to a failed network switch.
We apologize for any inconvenience.
-Computing and Communications Services
