On Wednesday, August 23, 2017 at about 10:22 A.M. the www.ryerson.ca website became unavailable. Services were restored at about 10:35 A.M.
CCS is investigating the root cause of the problem.
We apologize for any inconvenience.
-Computing and Communications Services
On Wednesday July 26, 2017 at 2:52 PM, a network device failed to handle the traffic going though it. This prevented access to many of Ryerson’s servers such as my.ryerson.ca and www.ryerson.ca. Services resumed at 3:20 PM.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
On Wednesday July 26, 2017 at 9:50 PM, CCS received alerts that the network at SMH building is down. Network Services team is investigating the issue.
Update:
Power loss was the cause of the outage, Network Services rebooted the Power Supply and services resumed at 10:25 AM
We apologize for the inconvenience this problem caused.
-Computing and Communications Services
On Tuesday July 18, 2017 at 5:00 AM, many wireless access points in the East side of the campus went offline. This had little to no impact on WiFi access as there were many other wireless access points in these areas to cover the light load at that time. These wireless access point were brought up by 9:00 AM.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
On Friday July 14, 2017 at 3:50 PM a mis-classification to certain network traffic prevented new connections to Ryerson’s systems such as my.ryerson.ca. The issue was rectified at 3:58 PM and services resumed.
We apologize for the inconvenience.
Computing and Communications Service
On Sunday, July 2, 2017 the www.ryerson.ca website became unavailable at approximately 8 PM.
Technical staff investigated the problem and restored services at approximately 00:28 AM on July 3.
We apologize for any inconvenience.
– Computing and Communications Services
A power failure at 3:20 AM caused a network outage in some locations within Oakham House, the ILLC and SCC buildings. We are working to restore service.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
Remote access to RAMSS was not possible from approximately 9:30 AM to 9:42 AM on Wednesday, June 21, 2017 due to a Domain Name Service (DNS) problem. Users were getting a “Server cannot be reached at this time” error message.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue.
Update:
At 10:45 AM the voicemail servers were rebooted and services resumed
We apologize for any inconvenience.
-Computing and Communications Services
Starting around 6:30 AM, on Friday, June 16 2017, access to my.ryerson and CAS started failing for some users. Jira is also inaccessible. CCS technical administrators are currently investigating the problem.
Update: All services were restored around 9 AM, except for Jira that became available around 9:35 AM.
We apologize for any inconvenience.
-Computing and Communications Services
