Servers outage on May 31, 2017 from 2:03 to 2:05 PM

On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications.

CCS is investigating the root cause of the problem.

We apologize for any inconvenience.

-Computing and Communications Services

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Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM

On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue.

Update:

Problem resolved at 8:25 AM

We apologize for any inconvenience.

-Computing and Communications Services

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Problems updating Sophos antivirus May 17, 2017

CCS has received roughly a half dozen reports that people on Ryerson’s wireless network or working off campus were not able to update their Sophos antivirus software. The problem does not occur on Ryerson’s wired network. CCS is working to resolve the problem.

Update: Thursday May 18: An update of the Sophos server is in progress. This should resolve the issue when the update is complete.

Update: Friday May 19: The update of the Sophos server completed yesterday and, in our tests, has resolved the connection issues some people experienced.

Please accept our apologies for the inconvenience this problem has caused.

-Computing and Communications Services

Posted in All Categories, Anti-Virus | 4 Comments

How to protect yourself against the WannaCry ransomware worm!!

Check this document on how to avoid having your computer infected by WannaCry type of ransomware worm:

http://www.ryerson.ca/ccs/news/article/ransomware-May15/

-Computing and Communications Services

 

 

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www.ryerson.ca outage – Monday, May 08, 2017 2:15 P.M. – 3:18 P.M.

On Monday, May 8, 2017 at about 2:15 P.M. the www.ryerson.ca website became unavailable. It was brought back up at about 3:18 P.M.

CCS is investigating the root cause of the problem.

We apologize for any inconvenience.

-Computing and Communications Services

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Malicious “Open in Docs” email

Many of you have received an email saying someone has shared a document with you.  However, the email is to another email address, hhhhhhhhhhhhhhhh@mailinator.com.  

These emails are malicious and designed to gain access to your address book among other Google features such as GMail.  Once the blue button, “Open in Docs” is clicked on, it will request permission to access your account.  If allowed, a script will run to generate the same malicious email to send to all of your contacts in your address book.

What to do if you clicked on the “Open in Docs” button and granted permissions?

If you clicked on the “Open in Docs” blue button and granted permissions:

  • Revoke access to “Google Docs” immediately. Google Docs doesn’t need to be granted access.  You may do so by accessing this link
  • Access your sent folder in Gmail to see if any emails have been sent out not by you

Google is aware of this problem and has worked to resolve it.

Update 6:30 AM, May 4, 2017:

Google has released the following statement:

“We realize people are concerned about their Google accounts, and we’re now able to give a fuller explanation after further investigation. We have taken action to protect users against an email spam campaign impersonating Google Docs, which affected fewer than 0.1% of Gmail users. We protected users from this attack through a combination of automatic and manual actions, including removing the fake pages and applications, and pushing updates through Safe Browsing, Gmail, and other anti-abuse systems. We were able to stop the campaign within approximately one hour. While contact information was accessed and used by the campaign, our investigations show that no other data was exposed. There’s no further action users need to take regarding this event; users who want to review third party apps connected to their account can visit Google Security Checkup.”

 

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Network outage on Monday May 1, 2017 from 6:00 to 6:30 PM

On Monday May 1, 2017 at 6:00 PM, one of the network appliances in the data centre got overloaded due to a network workload misconfiguration. This prevented access to most of Ryerson’s services such as my.ryerson and www. ryerson. The workload was adjusted and services resumed at 6:30PM.

We apologize for the inconvenience this problem caused.

-Computing and Communications Services

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Phones Outage at 415 Yonge St.: Friday, April 28, 2017

Since around 8 AM, Friday, April 28, 2017, the VoIP (Voice over Internet Protocol) phones at 415 Yonge St. are unreachable from outside Ryerson University.  Local staff are able to call other extensions within 415 Yonge St.  Calls from 415 Yonge St. to other extensions at Ryerson University and vice-versa are not working.  A work around is to dial out first (e.g.: dial 9 followed by 416-979-5000).   Outgoing telemarketing operations are not affected.  The vendor has been engaged and the Telecom and Network Engineering groups are continuing their efforts to resolve the issue.  Updates will be provided when available.

Update: Full services restored around 4:30PM.

We apologize for any inconvenience.

-Computing and Communications Services

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Admin printing disruption: Thursday, April 27, 2017 9:30AM – 10:45AM

At approximately 9:30 AM on Thursday, April 27 2017, CCS started receiving a few reports indicating that some CFAPS printer jobs were not printing .    A reboot of the print server was done and full services restored at 10:45AM.   We’ll continue to investigate the root cause of the problem.

We apologize for any inconvenience.

-Computing and Communications Services

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Slow network response in TRSM: Monday, April 10, 2017

Network administrators received reports of slow network performance for some users, starting around 8:00AM on Monday, April 10, 2017.    After investigating and troubleshooting the problem, the root cause was identified and normal services restored around 10:50 AM.

We apologize for the inconvenience this outage caused.

-Computing and Communications Services

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