Service Alerts

On Wednesday August 28 at 5:20 AM, CCS got alerts about wireless authentication failures. The network team resolved the issue at 7:15 AM

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On Monday August 26, 2024 at 3:51 PM, TMU’s instance of ServiceNow that hosts Ask HR and IT Help became unavailable and recovered 20 minutes later at 4:10 PM. We have opened a support ticket with ServiceNow to find out the cause and to work with ServiceNow to avoid similar outages in the future.

Please accept our apologies for any inconvenience this outage caused.

On Monday August 5, 2024 at 1:00 AM, CCS received alerts that some phones are not working. Problem traced to a network issue that was resolved at 8:25AM and all services resumed.

Please accept our apologies for the problems this outage has caused.

On Tuesday July 23, 2024 at 6:00 AM, CCS received alerts that CAS (Central Authentication System) stopped working for some people. This prevented some people from accessing many TMU applications such as Gmail, VPN, and any other CASified application.

The problem with the CAS Login system was fully resolved at 9:25 AM. The root cause of the outage is still being investigated.

Please accept our apologies for the problems this outage has caused.

On June 28, 2024 at 10:00 AM , the CCS telecom team received alerts that some users of Jabber, the phone system client, were unable to login. The telecom team is working with the vendor to investigate and will keep you updated.

Update at 12:30 AM on June 29

The issue was traced to CAS authentication and has been resolved and Jabber logging resumed

We apologize for any inconvenience this has caused.

-Computing and Communication Services

After a scheduled maintenance for the eHR servers on Friday June 21, 2024 at 7 PM, the eHR server failed to reboot causing an outage to the eHR application.

CCS technical teams are investigating the issue and working with the vendor to resolve the issue.

UPDATE: The issue has been resolved and services are restored as of approximately 10:36 PM.

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

CCS received a report from D2L that D2L Brightspace was intermittently unavailable in the early morning Thursday, May 2, 2024 starting at 06:04 AM. D2L has resolved the issue and service has been restored as of 06:26 AM.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On Thursday April 11 at approximately 03:10 AM, administrative printing and other remote access services stopped working due to some firewall rules that were accidentally disabled.    CCS became aware of the issue around 2 PM and the firewall rules were restored to resolve the problem as of 3:05 PM.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On Monday March 18 at 4:45 PM, CCS got alerts about wireless authentication failures all over the campus. Network and IT Security teams are troubleshooting the issue

Update:

Services resumed at 5:50 PM

We apologize for any inconvenience this has caused.

-Computing and Communication Services