The blog.ryerson.ca service was not available on Thursday, September 2018, between 13:34 PM and 14:39 PM. The cause of the problem was determined to be a recent software update. The change has been reverted and the service is restored.
Please accept our apologies for any problems this outage has caused.
-Computing and Communications Services
On Tuesday September 4, 2018 at 7:50 AM, CCS monitoring systems indicated there is a very large number of wireless devices failing to authenticate. Network Services team is investigating the issue.
Update 3:35 PM: Despite working with our wireless vendor we have not been able to isolate the problem beyond the fact that the login process is not working. As a temporary solution we are working towards making available a separate wireless network called RU-Wireless. Please use it once it becomes available until we resolve the problem with RU-Secure.
Update @ 11:20 AM, Wed, Sept. 5: The RU-Secure network is available and we are monitoring it closely. Once RU-Secure has shown to be fully stable, the temporary RU-Wireless network will be turned off. At that time, please use RU-Secure. The problem was traced to how our wireless system was communicating with the servers it uses to validate usernames and passwords.
Update @ 12:58 AM, Wed, Sept. 5: The RU-Wireless temporary network has been shut down. Please connect to RU-Secure. If you have never successfully connected to RU-Secure please see our online instructions.
We apologize for the problems this outage has caused.
-Computing and Communications Services
On Wednesday August 29, 2018 at 2:45 PM, CCS monitoring systems indicated there is intermittent network connectivity to 415 Yonge building due to overheating. Network Services staff are investigating the issue.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Saturday August 25, 2018 at 10:00 AM, CCS monitoring systems indicated there is intermittent network connectivity to 415 Yonge building. Network Services staff are monitoring the situation.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Tuesday August 14, 2018 at 8:00 AM, CCS received reports about an outage for the wired network in the JOR & POD buildings. The Network Services team is investigating the issue.
Update:
Problem traced to a firewall mis-configuration. Services resumed at 8:58 AM
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
The blog.ryerson.ca service was not available on Monday, July 16, 2018 between 6:09 PM and 7:04 PM. We are investigating the root cause of the outage.
Please accept our apologies for any problems this outage caused.
On Monday July 16, 2018 at 3:30 PM, a network switch servicing the RCC building’s 3rd floor reported connectivity alerts. The switch was rebooted and services resumed at 3:55 PM
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
Google is reporting a service issue with Google Drive, starting at 10:08 AM today. The latest Google Status information is available at:
https://www.google.com/appsstatus#hl=en&v=issue&sid=5&iid=df974d012febcd7ad8ef758e5ae79327
We will provide updates when they become available.
Please accept our apologies for any inconvenience this issue may have caused.
Update 1:45 PM, July 12 2018: Google reported at 10:54 AM, July 12, 2018 that the problem with Google Drive has been resolved.
-Computing and Communications Services
Google is reporting a service issue with Google Docs/Sheets/Slides, starting at 12:36 PM today. CCS also received reports from some of our users that Google Docs was not available. The latest Google Status information is available at:
https://www.google.com/appsstatus#hl=en&v=issue&sid=5&iid=df974d012febcd7ad8ef758e5ae79327
We will provide updates when they become available.
Please accept our apologies for any inconvenience this issue may have caused.
Update 10:17 AM, July 12 2018: Google reported at 3:20 PM, July 11, 2018 that the problem with Google Docs/Sheets/Slides has been resolved.
-Computing and Communications Services
An unexpected network issue arose during a scheduled upgrade and reconfiguration of Ryerson’s border firewalls, starting this morning at 7:54 AM. As a result of the change, inbound traffic for some departmental academic and admin networks was not properly routed. The root cause was identified and rectified at 09:40 AM.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
