Google Drive service disruption on Thur., July 12, 2018

Posted on July 12, 2018 by Hongbo HE

Google is reporting a service issue with Google Drive, starting at 10:08 AM today. The latest Google Status information is available at:

https://www.google.com/appsstatus#hl=en&v=issue&sid=5&iid=df974d012febcd7ad8ef758e5ae79327

We will provide updates when they become available.

Please accept our apologies for any inconvenience this issue may have caused.

Update 1:45 PM, July 12 2018: Google reported at 10:54 AM, July 12, 2018 that the problem with Google Drive has been resolved.

-Computing and Communications Services

Posted in All Categories, Google Apps | 2 Comments

Google Docs/Sheets/Slides service disruption on Wed., July 11, 2018

Posted on July 11, 2018 by Hongbo HE

Google is reporting a service issue with Google Docs/Sheets/Slides, starting at 12:36 PM today. CCS also received reports from some of our users that Google Docs was not available. The latest Google Status information is available at:

https://www.google.com/appsstatus#hl=en&v=issue&sid=5&iid=df974d012febcd7ad8ef758e5ae79327

We will provide updates when they become available.

Please accept our apologies for any inconvenience this issue may have caused.

Update 10:17 AM, July 12 2018: Google reported at 3:20 PM, July 11, 2018 that the problem with Google Docs/Sheets/Slides has been resolved.

-Computing and Communications Services

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Inbound internet outage on Friday, June 15, 2018 from 07:54 AM to 09:40 AM

Posted on June 15, 2018 by Casey Carvalho

An unexpected network issue arose during a scheduled upgrade and reconfiguration of Ryerson’s border firewalls, starting this morning at 7:54 AM.  As a result of the change, inbound traffic for some departmental academic and admin networks was not properly routed. The root cause was identified and rectified at 09:40 AM.

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

Posted in Firewall, Internet, network | Comments Off on Inbound internet outage on Friday, June 15, 2018 from 07:54 AM to 09:40 AM

Windows & wireless authentication outage on Wednesday, May 16 2018 8:58 AM

Posted on May 16, 2018 by Casey Carvalho

On Wednesday May 16, 2018 around 8:58 AM, a server problem caused new authentication requests from Windows clients to fail or be very slow.    The wireless (WiFi) access was disabled temporarily to assist with the troubleshooting but has been re-enabled.  Services are returning to normal around 10 AM and we will continue to investigate the issue.

Update: Full services were restored around 9:55 AM.

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

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Network interruption at YDI building on Thursday May 10, 2018 between 4:40 and 5:00 PM

Posted on May 10, 2018 by michael

On Thursday May 10, 2018 at 4:40 PM, a network glitch caused an outage for YDI building.  Network Services team fixed the issue and services resumed at 5:00 PM.

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

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D2L Brightspace was briefly unavailable – Tuesday April 24, 2018 at 11:40 AM

Posted on April 24, 2018 by Jim Buchanan

The Brightspace Learning Management system hosted by D2L for  Ryerson was briefly unavailable today April 24, 2018

The service interruption was first reported at about 11: 40 AM and was resolved about 11:45 AM

We are working with D2L to determine what caused this service interruption.

We sincerely apologize for the impact this disruption may have caused.

-Computing and Communications Services

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Academic printing and POS outage on Friday, April 6, 2018 2:45 PM

Posted on April 6, 2018 by Casey Carvalho

An unresponsive application process caused academic student printing and Point of Sale (POS) services to be unavailable, starting around 2:45 PM on Friday, April 6, 2018.   The application was restarted and services were restored at 3:06 PM.   CCS is investigating the root cause of the problem.

Please accept our apologies for any problems this outage has caused.

-Computing and Communications Services

Posted in All Categories, Lab printing | Comments Off on Academic printing and POS outage on Friday, April 6, 2018 2:45 PM

blog.ryerson.ca outage on Wednesday, April 4 2018 4:13 PM – 4:30 PM

Posted on April 4, 2018 by Casey Carvalho

The blog.ryerson.ca service was not available on Wednesday, April 4, 2018 between 4:13 PM and 4:30 PM.

Please accept our apologies for any problems this outage has caused.

-Computing and Communications Services

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Network outage at KHW71 labs on Monday March 26, 2018 from 1 to 8 AM

Posted on March 26, 2018 by michael

On Monday March 26, 2018 at 1:00 AM, a malfunctioning  network switch caused a network outage for KHW71 labs.  Network Services team fixed the issue and services resumed at 8:00 AM.

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

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Network outage at West side of campus on Wednesday March 14, 2018 between 6:08 and 6:50 PM

Posted on March 14, 2018 by michael

On Wednesday March 14, 2018 at 6:08 PM, a malfunction in a network distribution switch caused a total network outage for the buildings on the West side of the campus. Network Services team routed the traffic through a redundant network switch and services resumed at 6:50 PM.

The network services team is continuing their investigation and testing other locations within campus that might be impacted

Update:

Issues were noticed in other buildings such as CE & VIC. A core network switch was rebooted and services resumed at 8:45 PM

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

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