Category Archives: RMail

Email delivery delays – Friday, November 30, 2018

Posted on November 30, 2018 by Jim Buchanan

On Friday, Nov. 30,  2018 starting at approximately 9:30 AM there have been reports of delays in email deliveries. CCS is investigating the issue and will provide an update as soon as possible. Update 2:30 PM: The issue was discovered … Continue reading →

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Some Emails to Ryerson were quarantined incorrectly: Jan. 25 10:42 AM – Jan. 26 3:40 PM

Posted on January 27, 2016 by Hongbo HE

Due to a misconfigured spam detection rule, some of the emails received between Jan. 25 10:42 AM and Jan. 26 3:40 PM were quarantined incorrectly (most of which contain attachments). This affected users in both RMail and Ryerson Gmail. The … Continue reading →

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Incoming Mail Delays, Thurs. March 19, 2015 at 11:08 AM

Posted on March 19, 2015 by Brian Lesser

A very large mass mailing has caused a delay in the delivery of email at Ryerson. The problem was reported just after 11 AM. There are approximately 7,000 messages that are slowly being processed by our virus and spam filters. We … Continue reading →

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Partial RMail Service Disruption: Monday, January 26, 2015, 7:55 PM – 9:17 PM

Posted on January 26, 2015 by Casey Carvalho

The RMail Webmail, IMAP and POP services on one of Ryerson’s three RMail servers stopped working at 7:55 PM Monday January 26. The services were restarted and came back online at 9:17 PM. Please accept our apologies for problems this outage caused. … Continue reading →

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RMail service disruption: Friday, March 14, 2014 5:30 PM – Monday, March 17, 2014 1:15 PM

Posted on March 17, 2014 by Hongbo HE

Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue.  Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The … Continue reading →

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RMail service disruption: Sunday, Dec. 1 2013, 11:43 PM

Posted on December 2, 2013 by Casey Carvalho

One of the RMail servers experienced a memory fault and crashed at 11:43 PM on Sunday, Dec. 1 2013.   Web Mail (https://mail.ryerson.ca) users connected to this server at the time of the crash would have been disconnected and  required to … Continue reading →

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Intermittent Email Delivery Disruption from Yahoo

Posted on October 16, 2013 by Hongbo HE

CCS has received reports from users about not being able to send emails to Ryerson from Yahoo email addresses.  This issue is  intermittent and users will get the following message: No MX or A records for ryerson.ca. This appears to … Continue reading →

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Partial RMail outage, Sunday, August 25 2013 6:15 AM – 8:50 AM

Posted on August 25, 2013 by Brian Lesser

One of the three RMail servers that provides access to email failed at 6:15 AM and had to be restarted. Service was restored at 8:50 AM. While the system was down roughly one-third of RMail users could not read their … Continue reading →

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RMail partial service disruption: Monday, July 15 2013, 5:53 AM – 9:20 AM

Posted on July 15, 2013 by Casey Carvalho

At approximately 5:53 AM this morning, Monday July 15, 2013, one of the RMail servers, mbe3, crashed with a kernel panic message.   Services were restarted and restored around 9:20 AM. We apologize for the inconvenience. – Computing and Communications Services

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Delayed Delivery of Some Email: Wednesday, May 22, 2013 11:45 AM – 1:15 PM

Posted on May 22, 2013 by Hongbo HE

A change was made in our email scanning service at 11:45 AM that should only have been made in a test environment.  This caused 50% of incoming messages to be queued for delivery.  The issue was resolved at 1:15 pm and … Continue reading →

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