Category Archives: network

Network outage at EPH 1st floor on Thursday January 25, 2018

Posted on January 25, 2018 by michael

On Thursday January 25, 2018 at 9:30 AM, electrical power was lost in the telecom closet servicing the network on the 1st floor of the EPH building. This is causing a network outage at this location. FMD is working on … Continue reading →

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Network outage at YDI 9th floor on Monday January 22, 2018

Posted on January 22, 2018 by michael

On Monday January 22, 2018 at 10:00 AM, CCS received reports about intermittent network access in YDI 9th floor. The Network Services team is investigating the problem. Update: Problem traced to a bad fibre cable. Network Services moved the connection … Continue reading →

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Wireless network issues – Wednesday, December 13, 2017

Posted on December 13, 2017 by Jim Buchanan

Wireless users connecting to RU-SECURE may experience intermittent connectivity or difficulty obtaining an IP address. Network Engineering is investigating the issue and will update as appropriate.  We apologize for any inconvenience this may cause. – Computing and Communications Services Update: … Continue reading →

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Network outage at SMH building on Wednesday July 26, 2017 at 9:50 AM

Posted on July 26, 2017 by michael

On Wednesday July 26, 2017 at 9:50 PM, CCS received alerts that the network at SMH building is down. Network Services team is investigating the issue. Update: Power loss was the cause of the outage, Network Services rebooted the Power … Continue reading →

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Network outages in Oakham, ILLC and SCC: Wednesday, June 28, 2017 at 3:20 AM

Posted on June 28, 2017 by Brian Lesser

A power failure at 3:20 AM caused a network outage in some locations within Oakham House, the ILLC and SCC buildings. We are working to restore service. Please accept our apologies for the problems this outage has caused. -Computing and … Continue reading →

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Network and VoIP services disruption: Thursday, June 8, 2017 from 11 AM to 11:45 AM

Posted on June 8, 2017 by Casey Carvalho

On Thursday June 8, 2017, starting at 11:00 AM network and VoIP telephony services were intermittently affected in various locations, including Mattamy and TRS.  The route cause of the problem was identified as a misbehaving device on the network and full … Continue reading →

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Slow network response in TRSM: Monday, April 10, 2017

Posted on April 10, 2017 by Casey Carvalho

Network administrators received reports of slow network performance for some users, starting around 8:00AM on Monday, April 10, 2017.    After investigating and troubleshooting the problem, the root cause was identified and normal services restored around 10:50 AM. We apologize for … Continue reading →

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Network outage in 415 Yonge on Thursday April 6, 2017 from 5:55 to 9:20 PM

Posted on April 7, 2017 by michael

On Thursday April 6, 2017 at 5:55 PM,  the power circuit breaker feeding the network at 415 Yonge was tripped. This prevented all access from/to the Internet and the rest of Ryerson’s network. Power was restored and services resumed at 9:20 … Continue reading →

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Academic printing outage in the Library: Monday, March 20 2017 11:50 AM – 12:25 PM

Posted on March 20, 2017 by Casey Carvalho

At approximately 11:50 AM on Monday, March 20 2017, eight out of 10 printers in the Library’s Information Commons (LIB272) area lost network connectivity.    Services were restored at 12:25 PM.  The root cause of the problem was traced to a failed … Continue reading →

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Network outage on Sunday March 12, 2017 from 3:00 to 11:00AM

Posted on March 12, 2017 by michael

On Sunday March 12, 2017 at 3:00 AM,  a core network device failed. This prevented all access from/to the Internet. Network services team resolved the issue and services resumed at 11:00 AM. We apologize for any inconvenience. -Computing and Communications … Continue reading →

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