Category Archives: eHR

Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

Posted on August 24, 2012 by Casey Carvalho

One of the Central Authentication System (CAS) servers that allows you to log into my.ryerson.ca and other systems experienced a problem this morning. This caused some users to experience an authentication failure when attempting to login to my.ryerson.ca or other … Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | Comments Off

Intermittent LDAP authentication failures – Friday, July 27, 2012 8:00 AM – 9:30 AM

Posted on July 27, 2012 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others. The problem started around 8:00 AM and was resolved around 9:30 AM, following a … Continue reading →

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my.ryerson.ca, Blackboard, eHR, RAMSS service disruption: Friday, July 20 2012 7:21 AM – 7:34 AM

Posted on July 20, 2012 by Casey Carvalho

A scheduled firewall upgrade carried out this morning temporarily disrupted my.ryerson and applications accessed through the portal, including Blackboard, eHR and RAMSS. The service disruption started around 7:21 AM and lasted until 7:34 AM. We apologize for the service disruption. … Continue reading →

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Brief service disruption of uPortal, CAS and HR services: Wed., May 16 11:36 AM – 11:39 AM

Posted on May 16, 2012 by Casey Carvalho

A reboot of the SSL Accelerator appliance servicing uPortal (my.ryerson), CAS (Central Authentication Service) and HR, caused a brief service outage this morning, Wednesday May 16, between 11:36 AM – 11:39 AM. During this period, new connections were not successful. Existing … Continue reading →

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Can’t Log in to my.ryerson.ca and other systems

Posted on October 24, 2011 by Brian Lesser

The Central Authentication System that allows you to log into my.ryerson.ca and other systems is offline due to a hardware problem. Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | 14 Comments

my.ryerson service issues – Status Update – September 26, 2011

Posted on September 26, 2011 by Jim Buchanan

Following a change to the my.ryerson portal site on Friday morning, September 23, 2011, we started experiencing intermittent service disruptions with the portal. A work around system fix was implemented early this morning and we believe that the my.ryerson portal system was stabilized. Continue reading →

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Authentication Service Disruption

Posted on August 20, 2011 by Brian Lesser

Due to a server configuration problem no one was able to log into my.ryerson.ca from roughly 2:00 to 2:20 PM today. Continue reading →

Posted in All Categories, eHR, eResources, my.ryerson, RAMSS | 2 Comments

Interruption to Core Applications – 9:38 am, 17-August-2011

Posted on August 17, 2011 by kwoo

At 9:38 am, there was a 2 min. interruption in access to most core applications including Rmail and Blackboard. It was caused by a configuration error in a data centre network switch that caused the switch to reboot. The configuration … Continue reading →

Posted in All Categories, eHR, my.ryerson, network, RAMSS, RMail | Comments Off

eHR Service Outage: July 13 01:37 AM – 07:00 AM

Posted on July 13, 2011 by Casey Carvalho

At roughly 1:37 AM this morning the eHR database crashed and the eHR system became unavailable until 7 AM when it was restarted. Continue reading →

Posted in All Categories, eHR | Tagged eHR | Comments Off

Access to Major Systems Caused by Data Centre Firewall Problem – July 3, 2011 – 2:39 pm

Posted on July 3, 2011 by kwoo

At 1:45 pm, July 3, 2011, access to major systems including R-Mail and my.ryerson.ca was interrupted due to a problem with a redundant link on the firewall cluster that protects those systems. The problem was resolved @ 2:53 pm. Access to … Continue reading →

Posted in All Categories, eHR, eResources, LDAP, my.ryerson, RAMSS, RMail | 5 Comments