Category Archives: eHR

Intermittent LDAP authentication failures – Wedn., March 13, 2013 2:45 AM – 7:30 AM

Posted on March 13, 2013 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 2:45 AM and was resolved around 7:30 AM. We apologize for … Continue reading →

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Scheduled applications outage during the Daylight Saving Time (DST) switch: Sunday, March 10, 2013 1 AM – 3:30 AM

Posted on March 8, 2013 by Branka Halilovic

RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch. We apologize for any inconvenience this may cause. -Computing and Communications Services

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CAS, RAMSS, eHR outage: Saturday, Feb. 16 2013 5:04 AM to 8:31 AM

Posted on February 16, 2013 by Brian Lesser

A network device failed at 5:04 AM this morning making Ryerson’s Central Authentication System unavailable as well as RAMSS and eHR. The system was restored by 8:31 AM this morning. Please accept our apologies for the outage. For those interested … Continue reading →

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Scheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January 18, between 6 am and 7 am

Posted on January 15, 2013 by Branka Halilovic

To mitigate issues that caused my.ryerson and CAS services interruptions on Dec 26, 2012 and Jan 1, 2013, CCS will be moving www.ryerson.ca and uPortal to a new load balancer on Friday, January 18, between 6 AM and 7 AM. … Continue reading →

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HR service outage: Sunday, Jan. 6 2013 17:08PM – Monday, Jan 7 2013 8:46AM

Posted on January 7, 2013 by Casey Carvalho

Due to maintenance work being carried out on a server chassis, one of the HR batch server file systems went into read only mode on Sunday, Jan 7 at approximately 5:08 PM.   This caused  some automated HR jobs to fail … Continue reading →

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CAS service interruption: Dec. 16 11:7 PM – Dec 17 2:12 AM

Posted on December 17, 2012 by Branka Halilovic

Central Authentication Service (CAS) application server’s threads had reached the max and could not handle new requests at 11:57 PM on December 16, 2012. Services were restored at 2:12 AM on December 17, 2012. This affected all CASified applications, including … Continue reading →

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LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

Posted on December 12, 2012 by Casey Carvalho

Update:  This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. =============================================================== The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am.   Services were restored around … Continue reading →

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my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM

Posted on November 26, 2012 by Casey Carvalho

Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight.  During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including  RAMSS, Blackboard, … Continue reading →

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Scheduled eHR System Outage, Saturday, September 15 at midnight until Tuesday, September 18 at 8 am

Posted on September 14, 2012 by Branka Halilovic

eHR system will be undergoing maintenance this weekend and as a result, eHR will be unavailable from Saturday, September 15 at midnight until Tuesday, September 18 at 8 am. We apologize in advance for any inconvenience this will cause. – … Continue reading →

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Rmail, my.ryerson outages – Mon. August 27, 2012

Posted on August 27, 2012 by Brian Lesser

Early this morning a device on our Storage Area network failed. As a result disk storage for Rmail, my.ryerson, Blackboard, and other systems went offline. (Other services like RAMSS and eHR are not reachable when my.ryerson is down.) We are … Continue reading →

Posted in Blackboard, eHR, my.ryerson, RMail | 178 Comments