Category Archives: All Categories

WiFi outage for Android devices on September 15, 2021

Posted on September 16, 2021 by michael

On Wednesday September 15, 2021, CCS noticed that some Android phones are unable to connect to the WiFi network. The issue was reported to the vendor for a resolution. Update: September 17, 2021 aa:30 AM Authentication issues for Android devices … Continue reading →

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CAS authentication time-out on Friday, September 3, 2021

Posted on September 3, 2021 by michael

On Friday, September 3, 2021 some users may get “Gateway timeout” upon logging in through CAS. Affected users will have to retry logging in. CCS team is working to resolve this issue Update: at 14:35 A fix was implemented to … Continue reading →

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RUFIS outage on Friday, August 13, 2021 from 00:03 AM to 9:40 AM

Posted on August 13, 2021 by Casey Carvalho

On Friday August 13, 2021 an access outage to RUFIS occurred between 00:03 AM to 9:40 AM.  The problem was traced to a failed automatic update.  We apologize for any inconvenience this may have caused. -Computing and Communications Services

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Phone issues – call centres and switchboard – Monday, June 7, 2021

Posted on June 7, 2021 by Jim Buchanan

CCS is experiencing issues with the phone system used by the Help Desk (Student and Facutly/Staff) and the Switchboard. The Telecom team is investigating with the vendor. Update: at 10:50 AM All services resumed. Jabber users need do to “Reset … Continue reading →

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D2L Brightspace – system issue

Posted on May 27, 2021 by Jim Buchanan

The D2L Network Operations Center (NOC) advised us that on May 27, 2021 between 3:04AM (ET) and 3:13 AM (ET) an infrastructure event caused D2L Brightspace to be unavailable. This issue has been resolved. We apologize for any problems this … Continue reading →

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RU-VPN2 Sign On Script Error for Windows users on Friday – May 21st, 2021

Posted on May 21, 2021 by Hongbo HE

On Friday May 21st, 2021, we received a few reports where users were getting “Script Error” when signing on to RU-VPN2 via CAS (Central Authentication Services) from Windows. After investigation, we found that this is due to the internal browser … Continue reading →

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Some users cannot log in to RUFIS – May 10th, 2021

Posted on May 10, 2021 by Hongbo HE

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error … Continue reading →

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Departmental shares slow response: April 05, 10:00 AM – April 06, 12:34 PM

Posted on May 6, 2021 by Casey Carvalho

Starting on Wednesday, April 05, 2021 at 10:00 AM, the departmental shares access experienced performance issues due the implementation and migration to a new backup solution. The migration was suspended today, Thursday, April 06 at 12:34 PM and will be … Continue reading →

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U2F security key issue with Chrome in Incognito mode and Edge in InPrivate mode – April 23rd

Posted on April 27, 2021 by Hongbo HE

Starting April 23rd last Friday, U2F security key stopped working on Chrome (version 90.0.4430.85) in incognito mode and Edge (Chromium 90.0.818.49) in InPrivate mode for Central Authentication Service (CAS). This was due to a Chromium update that was released. A … Continue reading →

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Jabber outage on Saturday April 24, 2021

Posted on April 24, 2021 by michael

On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution. Update: At 2:30 PM the vendor was able to fix the issue and services resumed We apologize … Continue reading →

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