Category Archives: All Categories

Campus Wireless Interruption 1:40 pm, September 14, 2011

Posted on September 14, 2011 by

At 1:40 pm there was a repeat of yesterday’s interruption to the wireless service. However, this time it was campus wide. CCS personnel are trouble-shooting with the manufacturer to rectify the problem.

Posted in All Categories, wireless | Comments Off on Campus Wireless Interruption 1:40 pm, September 14, 2011

Groupwise issues – Admin users. Sept. 14, 2011 – 10:30 AM – 12:00 Noon

Posted on September 14, 2011 by Jim Buchanan

This morning between 10:30 and 12:00 noon (September, 14, 2001) we experienced slow performance and intermittent disconnects on one of the Groupwise  mail servers hosting the Administrative users. The root cause was a large number of email and calendar delete … Continue reading →

Posted in All Categories | Comments Off on Groupwise issues – Admin users. Sept. 14, 2011 – 10:30 AM – 12:00 Noon

TRS Wireless Interruptions – 4:37 pm, September 13, 2011

Posted on September 13, 2011 by

Since 9:20AM today, the wireless network in TRS has been working intermittently. CCS will continue to trouble-shoot to identify the root cause.

Posted in All Categories, wireless | Comments Off on TRS Wireless Interruptions – 4:37 pm, September 13, 2011

Ryerson Web site service disruption, Sept. 13, 9:30 AM – 12:27 PM

Posted on September 13, 2011 by Casey Carvalho

One of the www.ryerson.ca application tiers stopped responding around 9:30 AM today.   Services were briefly restored around 10:05 AM but went down again after 15 minutes.   We’re continuing to investigate the issue and engaging vendor support to assist us to resolve the … Continue reading →

Posted in All Categories | Comments Off on Ryerson Web site service disruption, Sept. 13, 9:30 AM – 12:27 PM

SPSS access problem, Sept. 12, 2011

Posted on September 12, 2011 by Casey Carvalho

On Friday, Sept. 9, 2011 we became aware that the license key for SPSS was restricting multiple users from accessing the application at the same time.  A new key was requested and activated today, Monday Sept. 12 around 2:15 PM.  … Continue reading →

Posted in All Categories | Comments Off on SPSS access problem, Sept. 12, 2011

Printing problem in TRS labs, Sept. 09, 2011 noon – 2:00 PM

Posted on September 9, 2011 by Casey Carvalho

At approximately noon, print jobs in the Ted Rogers School building started queuing up on the server.   Printing was working normally elsewhere.  Following some investigation, the ITC interfaces (black boxes) used for the charge back page count were rebooted and fixed the problem.   … Continue reading →

Posted in All Categories | Comments Off on Printing problem in TRS labs, Sept. 09, 2011 noon – 2:00 PM

Lab and Citrix unavailable to new students Sept. 08 1:35 PM – Sep. 09 11:55 AM

Posted on September 9, 2011 by Casey Carvalho

The SSL certificate on a Active Directory server used for student authentication in labs and Citrix virtual applications (VAPPS) expired on Sept. 08 1:35 PM.  This prevented new student online identify activation information from being propagated to the server and would … Continue reading →

Posted in All Categories | Comments Off on Lab and Citrix unavailable to new students Sept. 08 1:35 PM – Sep. 09 11:55 AM

my.ryerson.ca portal outage – resolved

Posted on September 8, 2011 by Brian Lesser

The my.ryerson.ca portal is offline – since 9:07 PM today (Sept. 8, 2011.) We are investigating the cause and hope to have the portal back online soon. Update: The portal was brought back online at 11:05 PM Sept. 8, 2011. … Continue reading →

Posted in All Categories | Comments Off on my.ryerson.ca portal outage – resolved

Ryerson Web site service disruption, Sept. 8, 15:05 PM – 15:27 PM

Posted on September 8, 2011 by Casey Carvalho

One of the www.ryerson.ca Web servers experienced a sudden increase in memory usage and crashed shortly after 3 PM this afternoon, Thursday, Sept. 8, 2011. The server was restarted and was back online at approximately 3:27 PM. We apologize for the service disruption. -Computing … Continue reading →

Posted in All Categories | Comments Off on Ryerson Web site service disruption, Sept. 8, 15:05 PM – 15:27 PM

FAX Services Outage: September 7, 2011 9:25 AM – 10:00 AM

Posted on September 7, 2011 by Casey Carvalho

A hardware error with the server providing FAX services to various administrative areas caused a service interruption today from approximately 9:25 AM to 10:00 AM. During this period, outgoing and incoming faxes would have been deferred, and retries would normally … Continue reading →

Posted in All Categories | Comments Off on FAX Services Outage: September 7, 2011 9:25 AM – 10:00 AM