Category Archives: All Categories

SPSS access problem, Sept. 12, 2011

Posted on September 12, 2011 by Casey Carvalho

On Friday, Sept. 9, 2011 we became aware that the license key for SPSS was restricting multiple users from accessing the application at the same time. A new key was requested and activated today, Monday Sept. 12 around 2:15 PM. … Continue reading →

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Printing problem in TRS labs, Sept. 09, 2011 noon – 2:00 PM

Posted on September 9, 2011 by Casey Carvalho

At approximately noon, print jobs in the Ted Rogers School building started queuing up on the server. Printing was working normally elsewhere. Following some investigation, the ITC interfaces (black boxes) used for the charge back page count were rebooted and fixed the problem. … Continue reading →

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Lab and Citrix unavailable to new students Sept. 08 1:35 PM – Sep. 09 11:55 AM

Posted on September 9, 2011 by Casey Carvalho

The SSL certificate on a Active Directory server used for student authentication in labs and Citrix virtual applications (VAPPS) expired on Sept. 08 1:35 PM. This prevented new student online identify activation information from being propagated to the server and would … Continue reading →

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my.ryerson.ca portal outage – resolved

Posted on September 8, 2011 by Brian Lesser

The my.ryerson.ca portal is offline – since 9:07 PM today (Sept. 8, 2011.) We are investigating the cause and hope to have the portal back online soon. Update: The portal was brought back online at 11:05 PM Sept. 8, 2011. … Continue reading →

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Ryerson Web site service disruption, Sept. 8, 15:05 PM – 15:27 PM

Posted on September 8, 2011 by Casey Carvalho

One of the www.ryerson.ca Web servers experienced a sudden increase in memory usage and crashed shortly after 3 PM this afternoon, Thursday, Sept. 8, 2011. The server was restarted and was back online at approximately 3:27 PM. We apologize for the service disruption. -Computing … Continue reading →

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FAX Services Outage: September 7, 2011 9:25 AM – 10:00 AM

Posted on September 7, 2011 by Casey Carvalho

A hardware error with the server providing FAX services to various administrative areas caused a service interruption today from approximately 9:25 AM to 10:00 AM. During this period, outgoing and incoming faxes would have been deferred, and retries would normally … Continue reading →

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GroupWise Post Office Unavailable until 8:30 AM

Posted on September 3, 2011 by Brian Lesser

File system maintenance delayed the restart of GroupWise Post Office 3 until 8:30 AM this morning (Saturday Sept. 3, 2011). Normally the post office is available at 5 AM.

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Network Service Interruption in POD building (1st floor): Aug. 31, 2011 09:37 AM – 09:42 AM

Posted on August 31, 2011 by kwoo

At 9:37 am an outage was caused by an attempt to prevent a re-occurrence of yesterday’s outage. Service was restored at 9:42 am.

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Network Service Interruption in POD building (1st floor): Aug. 29, 2011 13:15 PM) – UPDATE

Posted on August 30, 2011 by Casey Carvalho

Starting around 1:15 PM today, Aug 29, 2011, a network failure occured on the first floor of the POD building. The network outage seems to be limited to the .60 subnet, and is affecting the Cashiers and Registrar area. The … Continue reading →

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Groupwise service interruption: Aug. 29, 2011 7:11 am – 8:20 am

Posted on August 29, 2011 by Casey Carvalho

At approximately 7:11 a.m. today, August 29, 2011, an application problem caused the GroupWise server to crash. Continue reading →

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