Category Archives: All Categories

my.ryerson.ca service interruption – Feb. 28, 2012 9:23 PM

Posted on February 28, 2012 by Casey Carvalho

Starting at approximately 9:23 PM today, CCS began receiving reports that the my.ryerson portal was unavailable. Update: The service disruption may have actually started earlier, possibly aroud 8PM.   We’re still investigating the incident, but services were restarted and my.ryerson was available around 10:15PM. Update … Continue reading →

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Webmail service interruption – Monday, Feb. 27, 2012 5:00 PM – 5:20 PM

Posted on February 27, 2012 by Casey Carvalho

Some people reported problems accessing RMail via the  Webmail interface today, Monday Feb. 27,  starting at approximately 5 PM.  The problem was resolved around 5:20PM. The root cause of the problem is still being investigated by technical staff. We apologize … Continue reading →

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blog.ryerson.ca outage – Saturday Feb 18

Posted on February 18, 2012 by Brian Lesser

This morning the blog.ryerson.ca server (that hosts the servicealerts blog) stopped responding and had to be restarted. CCS is investigating the cause of the outage. Please accept our apologies for any inconvenience the outage may have caused. -Computing and Communications … Continue reading →

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Groupwise – Partial outage – Saturday February 18

Posted on February 18, 2012 by Brian Lesser

The GroupWise post office that provides service for CCS staff failed to shutdown last night during regular maintenance. As a result the server will have to be restarted. Staff are en route to the data centre and service should resume … Continue reading →

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Groupwise – Partial outage – Tuesday February 8, 11:00 AM to 11:15 AM

Posted on February 8, 2012 by Jim Buchanan

A server outage at approximately 11:00 AM today, Wednesday February 8 caused Groupwise to be unavailable for CCS and executive users.   The server was rebooted and service was restored at about 11:15. We apologize for the service disruption Computing and … Continue reading →

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Campus Wi-Fi Service Congestion

Posted on February 3, 2012 by kwoo

Some users of the Campus Wi-Fi network are experiencing poor performance and connection problems due to the large number of people connecting to Wi-Fi access points in certain locations. The areas exhibiting the greatest congestion are: 1. Library Building – … Continue reading →

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GroupWise web & internet access unavailable: Monday, Jan. 30, 2012 3:30 PM – 4:00 PM

Posted on January 30, 2012 by Casey Carvalho

A GroupWise process failure with one of the systems (GW1) caused the GroupWise Web & Internet access to become unavailable around 3:30 PM, today, Monday, Jan. 30.   Services were restored at approximately 4 PM. We apologize for the service disruption. -Computing … Continue reading →

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Contact & Directory search capabilities unavailable: Monday, Jan. 30, 2012 1:20 PM – 2:38 PM

Posted on January 30, 2012 by Casey Carvalho

The search capability on Ryerson’s website under the “Contact & Directory” web page was unavailable today, from approximately 1:30 PM to 2:38 PM, due to a system change that inadvertently introduced the problem. Precautions are being made to avoid future incidents … Continue reading →

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TRS and YDI building network and IP phone outage: Monday, Jan. 23 14:35 pm – 14:45 pm

Posted on January 23, 2012 by Casey Carvalho

A hardware CPU failure in one of the TRS routers was experienced today, at approximately 14:35 PM. The outage lasted approximately 10 minutes, while services failed over to a backup CPU. The service outage affected the TRS and YDI buildings, … Continue reading →

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blog.ryerson.ca problem – Wednesday, Jan. 18 2012 11:00 AM – 12:00 PM

Posted on January 18, 2012 by Brian Lesser

At approximately 11am this morning, the blog.ryerson.ca server became unresponsive.  The server was restarted and is now back online.  CCS is investigating the cause of the problem and apologizes for any inconvenience the problem caused. -Computing and Communications Services

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