High Firewall CPU Utilization Affecting OGF and SAS Services – 8:30 am, May 08, 2012

The data centre firewall in front of SAS, OGF and HR systems is currently experiencing high CPU utilization, over 90%. This may be increasing the response times for users trying to access these systems.

The problem has been identified. There is an inherent memory leak in the code level and will need to be upgraded.   CCS continues to monitor the situation.  To mitigate the problem, the back-up firewall will be upgraded to the new code and “flipped” into production at off production hours.

We apologize for any service disruption.

Computing and Communications

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