Category Archives: All Categories

Academic printing outage in TRS: Thursday, Oct. 18, 2012 6:30PM-7:05PM

Posted on October 18, 2012 by Casey Carvalho

Printing services were reported unavailable in TRS at approximately 6:30 PM on Thursday, October 18.  On-call support staff were contacted and the problem was resolved around 7:05 PM. We apologize for any inconvenience this may cause. -Computing and Communications Services … Continue reading →

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Wireless Service Interrupted to POD, LIB and JOR Buildings – 09:22 am, Oct. 16, 2012

Posted on October 16, 2012 by

At 9:22 am, Oct. 16 Network Engineering staff were alerted by our monitoring systems that the wireless service for the POD, LIB and JOR Buildings were not working properly.  A software module locked-up in one of the wireless controllers. The controller … Continue reading →

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my.ryerson.ca outage – Tuesday, Oct. 16, 2012 10:19 AM – 10:30 AM

Posted on October 16, 2012 by Brian Lesser

The my.ryerson.ca servers became unresponsive at 10:19 AM this morning and had to be restarted. Service was restored by 10:30 AM. The cause of the problem is still being investigated. Please accept our apologies for the problems this outage caused. … Continue reading →

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Fake Emails – Do NOT Respond to Requests to Verify Your Account

Posted on October 6, 2012 by Brian Lesser

The email below is fake. It is an attempt to trick you into giving away your Ryerson user name and password. Please do NOT respond to any email that requests you provide your Ryerson password. Please do NOT use your Ryerson password … Continue reading →

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my.ryerson outage for over 400 people Friday, Oct. 5, 2012 6:50 PM

Posted on October 6, 2012 by Brian Lesser

As a result of the migration of email accounts to Google over 400 people are unable to access the my.ryerson portal or email until all their mail has moved to Gmail or their GroupWise mail is moved to Rmail. Please … Continue reading →

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my.ryerson and other applications service outage: Friday, Oct. 5, 2012 7:30 AM

Posted on October 5, 2012 by Casey Carvalho

The my.ryerson portal and other applications have been responding very slowly since approximately 7:30 AM.   We are currently investigating the problem. Update: Services were fully restored around 9:20 AM.   Our investigation identified a DNS (Domain Name Service) failure around … Continue reading →

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Web-based printing service disruption: Wednesday, Oct. 3 2012, 2012 noon – 1:35 PM

Posted on October 3, 2012 by Casey Carvalho

  The web-based printing service (https://cps.ryerson.ca) was reported giving memory allocation errors around noon today, Wednesday, Oct. 3.   Services were restored at approximately 1:35 PM. We apologize for the service disruption. – Computing and Communications Services

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Sohpos Anti Virus Software – Thursday, September 20, 2012

Posted on September 20, 2012 by Jim Buchanan

On September 19, 2012 a bad signature file was downloaded from the Sophos web-site by Sophos antivirus software around the world which caused many files to be incorrectly flagged as viruses specifically.  Ryerson users who do not shut down their … Continue reading →

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my.ryerson Unresponsive: Tuesday, Sept. 18, 2012 7:10 AM

Posted on September 18, 2012 by Casey Carvalho

The my.ryerson portal is currently unresponsive (it takes ten minutes to log in), as of 7:10 AM this morning. Technical support has been contacted. Update 8:30 AM: The portal has returned to service but without the courses and organizations module. To access your … Continue reading →

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my.ryerson.ca scheduled outage: Tuesday, Sept. 18 2012 00:01 AM – 00:30 AM

Posted on September 17, 2012 by Casey Carvalho

To address a recurring problem that causes the my.ryerson portal to become unresponsive, CCS will make some configuration changes to the my.ryerson.ca portal and the Web service that caused the problem. Access to my.ryerson.ca may be intermittent during the change planned … Continue reading →

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