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Update to the Sophos Anti-Virus issue – Friday, November 16, 2012
As announced on September 20, 2012 on the Service Alerts Blog (http://servicealerts.blog.ryerson.ca/2012/09/20/sohpos-anti-virus-software-thursday-september-20-2012/), a corrupted virus definition file was pushed by the vendor to all Sophos clients. This followed up by another virus definition update that corrected the issue. However, CCS … Continue reading
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blog.ryerson.ca problem – Monday, Nov. 12 2012 18:40 PM – 22:15 PM
At approximately 6:40 PM on Monday, November 2012, the blog.ryerson.ca service became unresponsive due to a spike in memory and CPU utilization on the server. CCS has been investigating the problem but has not yet been able to identify the root cause … Continue reading
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Academic printing outage in TRS: Thursday, Oct. 18, 2012 6:30PM-7:05PM
Printing services were reported unavailable in TRS at approximately 6:30 PM on Thursday, October 18. On-call support staff were contacted and the problem was resolved around 7:05 PM. We apologize for any inconvenience this may cause. -Computing and Communications Services … Continue reading
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Wireless Service Interrupted to POD, LIB and JOR Buildings – 09:22 am, Oct. 16, 2012
At 9:22 am, Oct. 16 Network Engineering staff were alerted by our monitoring systems that the wireless service for the POD, LIB and JOR Buildings were not working properly. A software module locked-up in one of the wireless controllers. The controller … Continue reading
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my.ryerson.ca outage – Tuesday, Oct. 16, 2012 10:19 AM – 10:30 AM
The my.ryerson.ca servers became unresponsive at 10:19 AM this morning and had to be restarted. Service was restored by 10:30 AM. The cause of the problem is still being investigated. Please accept our apologies for the problems this outage caused. … Continue reading
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Fake Emails – Do NOT Respond to Requests to Verify Your Account
The email below is fake. It is an attempt to trick you into giving away your Ryerson user name and password. Please do NOT respond to any email that requests you provide your Ryerson password. Please do NOT use your Ryerson password … Continue reading
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my.ryerson outage for over 400 people Friday, Oct. 5, 2012 6:50 PM
As a result of the migration of email accounts to Google over 400 people are unable to access the my.ryerson portal or email until all their mail has moved to Gmail or their GroupWise mail is moved to Rmail. Please … Continue reading
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my.ryerson and other applications service outage: Friday, Oct. 5, 2012 7:30 AM
The my.ryerson portal and other applications have been responding very slowly since approximately 7:30 AM. We are currently investigating the problem. Update: Services were fully restored around 9:20 AM. Our investigation identified a DNS (Domain Name Service) failure around … Continue reading
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Web-based printing service disruption: Wednesday, Oct. 3 2012, 2012 noon – 1:35 PM
The web-based printing service (https://cps.ryerson.ca) was reported giving memory allocation errors around noon today, Wednesday, Oct. 3. Services were restored at approximately 1:35 PM. We apologize for the service disruption. – Computing and Communications Services
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Sohpos Anti Virus Software – Thursday, September 20, 2012
On September 19, 2012 a bad signature file was downloaded from the Sophos web-site by Sophos antivirus software around the world which caused many files to be incorrectly flagged as viruses specifically. Ryerson users who do not shut down their … Continue reading
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