Category Archives: All Categories

Network Outage: Sunday May 26, 2013 11:00 PM – Monday, May 27, 2013 8:30 AM

Posted on May 27, 2013 by michael

One of the core network firewalls stopped working on Sunday May 26, 2013 at 11:00 PM and had to be rebooted this morning, Monday 27, 2013  at 8:30 AM. The outage impacted the networks for the Faculty of Arts, Point … Continue reading →

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Google Drive Service disruption: Friday, May 10, 2013 3:00 PM – 3:12 PM

Posted on May 10, 2013 by Hongbo HE

Google Drive  has been experiencing intermittent problems since about 3:00 PM.  Some users have reported that after logging into Google Drive on the web, their files appear to be missing. Google has updated their status page with more information. Click … Continue reading →

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Network outage – Thursday, May 9, 2013

Posted on May 9, 2013 by michael

Due to a problem with a core network firewall, IT security tried to implement a quick fix.  Unfortunately, that resulted in a network outage for all wired networks on campus.  The connection was reset and network connectivity restored 4 minutes later. … Continue reading →

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Scheduled sharedata service disruption: Friday, April 19, 2013 11:00 PM – 11:10 PM

Posted on April 19, 2013 by Casey Carvalho

The disk storage capacity on the CFAPS sharedata server needs to be increased. We expect to add the additional storage without any service disruption, but a 5 minute interruption of the S: drive services may be required.  The change will … Continue reading →

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Google Apps Problems – Wednesday, April 17, 2013 8:20 AM – 10:00 AM

Posted on April 17, 2013 by Brian Lesser

Google Apps has had various problems this morning including inability to access GMail for a period of time. The problem appears to have started at approximately 8:20 AM. Some people report they still cannot access some Google Apps. If you … Continue reading →

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Wireless Access Connection Problem – Friday, April 12, 2013 5:45 PM to 6:15

Posted on April 12, 2013 by Brian Lesser

At approximately 5:45 PM one of the servers that handles wireless login requests stopped functioning. The server was restarted and service returned to normal by 6:15 PM. During the thirty minute outage no new connections to Ryerson’s wireless network were … Continue reading →

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Google Drive iOS App update causing login problems: Tue. Apr 9, 2013

Posted on April 10, 2013 by Casey Carvalho

The latest Google Drive application update from Google on Monday, April 8, 2013  introduced a login problem for some users with iOS devices.   The new Google Drive app version is 1.3.0.  Users are reporting that they are unable to navigate … Continue reading →

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Intermittent wireless printing problem: Friday, March 15, 2013 8:45 AM – 14:30 PM

Posted on March 18, 2013 by Casey Carvalho

We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15.   We have been investigating the issue and working with the vendor.  A minor configuration change was recommended by … Continue reading →

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Problem with Blackboard Chat Tool: Wednesday, March 13, 2013

Posted on March 13, 2013 by Branka Halilovic

This week we started getting reports of the Blackboard Chat tool not working for some users. After investigation, it was determined that the latest language pack which was rolled out to production on Friday, March 8 caused issues with the Chat … Continue reading →

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Student Service website unresponsive: Wed., March 13, 2013 4:34 AM – 6:55 AM

Posted on March 13, 2013 by Casey Carvalho

The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM.   The service was restarted at 6:55 AM and normal services were restored. We apologize for the service disruption. – Computing and Communications Services

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