Category Archives: All Categories

Network Outage for Bookstore

Posted on August 21, 2013 by michael

On Wednesday, August 21, 2013 at 10:00 AM,  the firewall appliance protecting the Bookstore failed. This caused a network outage to workstations inside the Bookstore. The firewall has been replaced and services resumed at 10:05 AM We apologize for the … Continue reading →

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RMS Outage – Admin, Self Serve and Activation

Posted on August 9, 2013 by michael

An  RMS service became unresponsive, starting around 1:00 PM today.   Service was fully restored around 1:40 PM.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside … Continue reading →

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RMS Administration, Activation and Self Service disruption, Thursday, August 1 2013 14:41 PM – 14:52 PM

Posted on August 1, 2013 by Casey Carvalho

An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today.   Services were fully restored around 2:52 PM.  RMS is the system that makes possible account activation … Continue reading →

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Network Outage for HR and Finance

Posted on July 26, 2013 by michael

On Friday, July 26, 2013, between 7:35 AM and 8:31 AM,  a scheduled upgrade to the firewall appliance protecting the HR and Finance departments failed. This caused a network outage to these two departments during that time We apologize for … Continue reading →

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Blackboard service outage: Monday, July 15 2013 1:09PM

Posted on July 15, 2013 by Casey Carvalho

The Blackboard system went down at around 1:09 PM this afternoon, Monday, July 15.   The cause of the problem seems to be related to a SAN (Storage Area Network) switch failure.  We are investigating the problem and working on restoring … Continue reading →

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RMS Administration, Activation and Self Service outage: Thursday, July 11, 2013 3:20 AM – 6:00 AM

Posted on July 11, 2013 by Hongbo HE

Ryerson’s Resource Management System (RMS) became unresponsive at approximately 3:20 AM this morning. The services were restarted and were back online at 6:00 AM. The cause of the problem is being investigated. RMS is the system that makes possible account activation … Continue reading →

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Partial Shutdown of Kerr Hall West 71 Computer Lab – July 9, 10, 11 2013

Posted on July 9, 2013 by Brian Lesser

Following a request from Toronto Hydro, (see below) CCS is shutting down most of the computers in Kerr Hall West 71 to reduce power consumption. While some machines will still be available, students may wish to try the Information Commons … Continue reading →

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Gmail Service Disruption: Wednesday, June 26, 2013 2:47 PM – 3:05 PM

Posted on June 26, 2013 by Hongbo HE

According to Google’s Apps Status Dashboard,  between 2:47 PM and 3:05 PM today (Wednesday, June 26, 2013), users were receiving error 793 while sending emails through the Gmail web interface.  We have received reports that some people at Ryerson have seen … Continue reading →

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IM/Spark service disruption: Friday, June 21 2013 06:19 AM – 09:56 AM

Posted on June 21, 2013 by Hongbo HE

Due to a missing firewall rule,  IM/Spark (the instant messenger service) stopped to accept new connections this morning , Friday June 21, at 6:19 AM. Existing users sessions were not impacted. The rule was added at 9:56 AM and the … Continue reading →

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CAS/my.ryerson Service Disruption: Friday, June 14 2013 9:33 AM – 9:42 AM

Posted on June 14, 2013 by Hongbo HE

A data replication issue with the Central Authentication System (CAS) caused intermittent login problems starting at approximately 9:33 AM.   CAS services were restarted and full services were restored at 9:42 AM.  We are continuing to investigate this issue. Please accept … Continue reading →

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