Category Archives: All Categories

my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

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Library network outage Monday, Nov. 4 2013 10:52 AM – 11:06 AM

Posted on November 4, 2013 by michael

On Monday November 4, 2013, during an attempt to add a network switch to the library, electric power was lost in one of the network closets. This caused a network outage for most of the library labs and offices (including … Continue reading →

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my.ryerson service disruption: Tuesday Oct. 29 2013, 1:15 PM – 1:38 PM

Posted on October 29, 2013 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 1:15 PM due to a memory issue. This  caused a service disruption for the users who were using that server.  The server was restarted at 1:38 PM and the service … Continue reading →

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Network outage for Fashion and KHW-338 labs: Fri, Oct. 25 2013 6:55 AM – 6:59 AM

Posted on October 25, 2013 by michael

On Friday October 25, 2013 a network  distribution switch had to be rebooted to clear up high CPU utilization. This caused a network outage for the sub-nets servicing the  Fashion lab and KHW-338 lab. The outage lasted from 6:55 AM to 6:59 … Continue reading →

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Network Outage for Fashion and KHW-338 labs

Posted on October 22, 2013 by michael

On Tuesday October 22, 2013 a configuration error in one network  distribution switch caused a network outage for the sub-nets  servicing the  fashion lab and KHW-338 lab. The outage lasted from 7:30 AM to 8:45 AM. Please accept our apologies for the outage. … Continue reading →

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Security Advisory – Adobe Breach

Posted on October 18, 2013 by

On Oct 3, 2013, Adobe Systems Inc. announced that its network had been breached.  The cyber attack compromised information relating to Adobe’s 2.9 million customers, including payment data such as credit card numbers, as well as the source code for … Continue reading →

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CED Active Directory outage

Posted on October 18, 2013 by michael

On Friday October 18, 2013 at 7:00 AM, CCS migrated its data centre firewalls to a newer device. This prevented CED staff from accessing their Active Directory server in the data centre. The problem was rectified and services were resumed … Continue reading →

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Intermittent Email Delivery Disruption from Yahoo

Posted on October 16, 2013 by Hongbo HE

CCS has received reports from users about not being able to send emails to Ryerson from Yahoo email addresses.  This issue is  intermittent and users will get the following message: No MX or A records for ryerson.ca. This appears to … Continue reading →

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Intermittent Wireless Access

Posted on October 16, 2013 by michael

A critical upgrade had to be done for the wireless network controllers all over the campus (except TRS) to allow for the use of enhanced wireless access points. The upgrade took place on Tuesday October 15, 2013 between 10:30 and … Continue reading →

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YDI Network Outage: Friday, October 11, 2013 4:00 AM – 6:10 AM

Posted on October 11, 2013 by michael

During an automated software upgrade of a network switch, the device stopped passing network traffic. This caused a network outage for the 9th and 11th floors of the YDI building. Services were resumed at 6:10 AM after CCS staff were able … Continue reading →

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