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Licensing server disruption – Sunday, Jan. 19, 2014 4:00PM – Monday, Jan. 20, 2014 8:00AM
On Sunday, January 19th 2014, around 4 PM, one of the licensing servers stopped responding, affecting the use of the following applications: Autodesk products Matlab SPSS Fashion Studio IBM Rational Rose Services were restored this morning at 8 AM for … Continue reading
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Scheduled Blackboard system maintenance – Friday, January 17, 2014, 5 AM – 8 AM
The Blackboard database will be moved to new storage on Friday, January 17, 2014 between 5 AM and 8 AM. Blackboard will not be available during this period. All other systems and applications accessed through the my.ryerson portal (including RAMSS) will … Continue reading
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Network outage on Thursday, January 9, 2014 from 11:04 AM to 12:22 PM
On Thursday, January 9, 2014, during an attempt to add a VLAN to a network switch, a broadcast storm occurred. This caused a slow down for various services, including CFAPS where user data and shared departmental folders exist. The outage … Continue reading
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Network outage on Wednesday, January 8, 2014 2:25 PM – 2:35 PM
On Wednesday, January 8, 2014, during an attempt to add a redundant link to a network switch, a configuration error occurred. This caused a network outage for the One Card readers in the East side of the campus . The … Continue reading
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Network Outage Sunday 5 January, 2014 from 11:15 to 11:18 PM
On Sunday January 5, 2014, an emergency reboot of the packet shaping appliances had to be done to clear some intermittent memory errors. This caused a disconnection from the Internet from 11:15 AM to 11:18 PM. Please accept our apologies for … Continue reading
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LDAP error: Thursday, Jan. 2, 2014 4:25 AM – 9 PM
Starting around 4:25 AM on Thursday, Jan. 2, 2014, one of the LDAP servers experienced some database indexing problems, causing some e-mail messages to queue up and not be delivered in a timely manner. The server was rebooted around 9 … Continue reading
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Network Outage – Wednesday, December 18, 2013 from 10:23 AM to 11:35 AM
On Wednesday December 18, 2013, during an attempt to add a software license for a redundant firewall, the primary firewall stopped passing traffic. This caused a network outage for the wired connections at the library offices, SCC, Architecture, Health Centre, … Continue reading
RMS outage: Admin, Self Service and Activation – Friday, Dec. 13, 2013 10:58 AM – 11:06 AM
The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive starting at 10:58 AM this morning. The server was restarted and services were fully restored at 11:06 AM. We continue to investigate the … Continue reading
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Intermittent LDAP authentication failures – Friday, Dec. 6, 2013 07:05 AM AM – 12:30 PM
One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems between 7:05 AM and 12:30 PM. Users connected to this server may have received a “incorrect password” message. This … Continue reading
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my.ryerson service slow: Wednesday Dec. 4 2013, 6:01 PM – 7:15 PM
At 6:01 PM this afternoon, we received alerts from our internal monitoring system that the my.ryerson.ca portal was responding slowly. At 7:15 PM, the response time was back to normal. We are continuing to investigate the cause. We apologize for … Continue reading
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