Category Archives: All Categories

Security Advisory – Adobe Breach Update, Nov. 22, 2013

Posted on November 22, 2013 by Branka Halilovic

Last month, Adobe Systems Inc. reported a serious security breach that compromised their product source code and the accounts of 150 million customers. Adobe has selectively notified only 38 million of their customers to date. Given the sheer volume of … Continue reading →

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my.ryerson service disruption: Friday Nov. 8 2013, 11:27 AM – 11:40 AM

Posted on November 8, 2013 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 11:27 AM this morning and caused a service disruption for users who were on this server.  The server was restarted at 11:40 AM and the service was restored.  We are … Continue reading →

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Slow wireless at TRS – Thursday, November 7, 2013 from 5:00 AM to 4:00 PM

Posted on November 7, 2013 by michael

On Thursday, November 7, 2013, at 5:00 AM , one of the links to the wireless controller in TRS started to show some intermittent errors.  This caused slower than usual wireless access in that building. The link was taken out … Continue reading →

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RMS outage – Admin, Self Service and Activation – Tuesday, Nov. 5, 2013 1:20 PM – 1:22 PM

Posted on November 5, 2013 by Hongbo HE

On Friday, November 1, 2013 an update to RMS created an issue with the creation of a  Google Token (used to connected a mobile device to Ryerson Gmail).  The fix for this issue was deployed this afternoon resulting in  the … Continue reading →

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by Branka Halilovic

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

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Library network outage Monday, Nov. 4 2013 10:52 AM – 11:06 AM

Posted on November 4, 2013 by michael

On Monday November 4, 2013, during an attempt to add a network switch to the library, electric power was lost in one of the network closets. This caused a network outage for most of the library labs and offices (including … Continue reading →

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my.ryerson service disruption: Tuesday Oct. 29 2013, 1:15 PM – 1:38 PM

Posted on October 29, 2013 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 1:15 PM due to a memory issue. This  caused a service disruption for the users who were using that server.  The server was restarted at 1:38 PM and the service … Continue reading →

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Network outage for Fashion and KHW-338 labs: Fri, Oct. 25 2013 6:55 AM – 6:59 AM

Posted on October 25, 2013 by michael

On Friday October 25, 2013 a network  distribution switch had to be rebooted to clear up high CPU utilization. This caused a network outage for the sub-nets servicing the  Fashion lab and KHW-338 lab. The outage lasted from 6:55 AM to 6:59 … Continue reading →

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Network Outage for Fashion and KHW-338 labs

Posted on October 22, 2013 by michael

On Tuesday October 22, 2013 a configuration error in one network  distribution switch caused a network outage for the sub-nets  servicing the  fashion lab and KHW-338 lab. The outage lasted from 7:30 AM to 8:45 AM. Please accept our apologies for the outage. … Continue reading →

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Security Advisory – Adobe Breach

Posted on October 18, 2013 by Branka Halilovic

On Oct 3, 2013, Adobe Systems Inc. announced that its network had been breached.  The cyber attack compromised information relating to Adobe’s 2.9 million customers, including payment data such as credit card numbers, as well as the source code for … Continue reading →

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