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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Category Archives: All Categories
my.ryerson service disruption: Monday April 7 2014, 5:10 PM – 6:58 PM
One of the my.ryerson portal servers became unresponsive at approximately 5:10 PM today and caused a service disruption for users who were on this server. This server was restarted at 6:58 PM and the service was restored. We are continuing … Continue reading
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Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM
On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed at 7:39 … Continue reading
Posted in All Categories, phones
Tagged phones
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VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM
On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on … Continue reading
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Phone outage: April 1, 2014 from 8:20 to 8:30 AM
On Tuesday April 1, 2014 at 8:20 AM, the entire PBX phone switch had to be rebooted to fix a problem with the VoIP phones. This caused an outage for all phones and call centres all over campus. Services were … Continue reading
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Network Outage: Sunday March 30, 2014 from 5:35 to 6:50 PM
On Sunday March 30, 2014 and between 5:35 to 6:50 PM, CCS received alerts about intermittent Internet access. CCS staff are trying to validate the alerts and find the root cause. We apologize for any inconvenience. -Computing and Communications Services
Posted in All Categories, Internet
Tagged Internet
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RMail service disruption: Friday, March 14, 2014 5:30 PM – Monday, March 17, 2014 1:15 PM
Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue. Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The … Continue reading
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Tagged network, RMail
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Network outage: Friday, March 14, 2014 7:11 AM – 7:35 AM
On Friday, March 14, 2014, at 7:11 AM, CCS added an additional firewall to the existing user subnets to provide extra redundancy. However, the new firewall took over prematurely and caused a network outage on the user subnets. Services were … Continue reading
Posted in All Categories, Firewall
Tagged Firewall
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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM
Since Friday, Feb. 28 6:10 AM, one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during … Continue reading
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Network outage on Friday, February 21, 2014 from 6:15 AM to 7:50 AM
On Friday, February 21, 2014, at 6:15 AM, CCS replaced the existing Internet facing firewall with a newer and much faster firewall. This caused an outage for the incoming and outgoing Internet traffic such as access to email and to … Continue reading
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Network outage for Library 2nd floor on Thursday February 13, 2014 from 7:30 AM to 9:30AM
On Thursday, February 13, 2014, at 7:30 AM, a configuration error in a network switch servicing the library 2nd floor prevented the library computers from renewing their IP address lease. The configuration was fixed at 9:30 AM and services resumed … Continue reading
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Tagged network
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