Category Archives: All Categories

Long distance dialing not available July 17, 2014

Posted on July 17, 2014 by michael

On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM We apologize for any inconvenience. -Computing and Communications Services

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Network outage at 112 and 114 Bond St.: July 5 and 6, 2014

Posted on July 5, 2014 by michael

On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on … Continue reading →

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Email Delivery Failure for some users to certain domains: Friday July 4, 2014

Posted on July 4, 2014 by Hongbo HE

CCS has received reports from users that they received email delivery failure notices for email recipients from certain domains. After further investigation, we discovered that one of our email servers was blacklisted by some of the email reputation services such … Continue reading →

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Intermittent GMail Delays for some users: Thursday, June 19, 2014

Posted on June 19, 2014 by Hongbo HE

CCS has received reports from Ryerson GMail users that some of their emails were delayed for up to 2 hours. This appears to be an issue with Google’s service and has been reported to Google. Google acknowledged the issue and it … Continue reading →

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Google Drive Service Disruption – Wednesday June 4, 2014

Posted on June 4, 2014 by Jim Buchanan

Google is reporting service issues with  Google Drive.  Users may get an Error 502 when trying to access Drive.  It is possible to access individual documents if you know the URL. This service interruption only applies to Google Drive and … Continue reading →

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my.ryerson service outage: Friday, May 30 2014

Posted on May 30, 2014 by Casey Carvalho

We are experiencing intermittent loss of connectivity to the my.ryerson portal database.   Emergency work will be required at some time later today or over the weekend to address the problem. Once we have more information, we will provide an update … Continue reading →

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my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

Posted on May 30, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 7:11 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 9:15 AM and service was restored. We are continuing to investigate … Continue reading →

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www.ryerson.ca unresponsive: Monday, May 19, 2014 1:30AM – 9:15AM

Posted on May 19, 2014 by Casey Carvalho

Starting around 1:30 AM this morning, the www.ryerson.ca website stopped responding or responding intermittently.  Technical staff were contacted and restarted the service at 9:15 AM. We apologize for the service disruption. -Computing and Communications Services

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GuardCard outage: Thursday, May 15, 2014 at 2 PM

Posted on May 15, 2014 by Casey Carvalho

On Thursday, May 15, 2014, around 2 pm, the GuardCard system became unresponsive due to a firmware SAN switch problem that surfaced while carrying out scheduled maintenance work.  The GuardCard system is used by the OneCard office to access & … Continue reading →

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Intermittent Network Access on Wednesday April 30, 2014 from 7:00 to 7:55 AM

Posted on April 30, 2014 by michael

On Wednesday April 30, 2014 between 7:00 and 7:55 AM, one of the core network switches had intermittent port failures which caused a general intermittent network outage. The switch had to be rebooted at 7:45 to resume the services. We … Continue reading →

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