Category Archives: All Categories

Servers outage on Friday June 9, 2017 at 8:00 AM

Posted on June 9, 2017 by michael

On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading →

Posted in All Categories, my.ryerson | Tagged my.ryerson | 17 Comments

Network and VoIP services disruption: Thursday, June 8, 2017 from 11 AM to 11:45 AM

Posted on June 8, 2017 by Casey Carvalho

On Thursday June 8, 2017, starting at 11:00 AM network and VoIP telephony services were intermittently affected in various locations, including Mattamy and TRS. The route cause of the problem was identified as a misbehaving device on the network and full … Continue reading →

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Servers outage on May 31, 2017 from 2:03 to 2:05 PM

Posted on May 31, 2017 by michael

On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading →

Posted in All Categories, LDAP, my.ryerson, OGF | Comments Off

Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM

Posted on May 23, 2017 by michael

On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading →

Posted in All Categories, phones | Tagged phones | Comments Off

Problems updating Sophos antivirus May 17, 2017

Posted on May 17, 2017 by Brian Lesser

CCS has received roughly a half dozen reports that people on Ryerson’s wireless network or working off campus were not able to update their Sophos antivirus software. The problem does not occur on Ryerson’s wired network. CCS is working to … Continue reading →

Posted in All Categories, Anti-Virus | 4 Comments

How to protect yourself against the WannaCry ransomware worm!!

Posted on May 15, 2017 by Jagmohan Bhathal

Check this document on how to avoid having your computer infected by WannaCry type of ransomware worm: http://www.ryerson.ca/ccs/news/article/ransomware-May15/ -Computing and Communications Services

Posted in All Categories | Tagged malware, ransomware, virus | Comments Off

Network outage on Monday May 1, 2017 from 6:00 to 6:30 PM

Posted on May 1, 2017 by michael

On Monday May 1, 2017 at 6:00 PM, one of the network appliances in the data centre got overloaded due to a network workload misconfiguration. This prevented access to most of Ryerson’s services such as my.ryerson and www. ryerson. The … Continue reading →

Posted in All Categories, Firewall | Tagged Firewall | Comments Off

Phones Outage at 415 Yonge St.: Friday, April 28, 2017

Posted on April 28, 2017 by Hongbo HE

Since around 8 AM, Friday, April 28, 2017, the VoIP (Voice over Internet Protocol) phones at 415 Yonge St. are unreachable from outside Ryerson University. Local staff are able to call other extensions within 415 Yonge St. Calls from 415 Yonge St. to … Continue reading →

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Admin printing disruption: Thursday, April 27, 2017 9:30AM – 10:45AM

Posted on April 27, 2017 by Casey Carvalho

At approximately 9:30 AM on Thursday, April 27 2017, CCS started receiving a few reports indicating that some CFAPS printer jobs were not printing . A reboot of the print server was done and full services restored at 10:45AM. We’ll continue to … Continue reading →

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Wireless outage on Friday April 7, 2017 from 12:14 to 12:19 PM

Posted on April 7, 2017 by michael

On Friday April 7, 2017 at 12:14 PM, a configuration error caused a reboot to the wireless controllers. All WiFi communications ceased. Services resumed at 12:19 PM. We apologize for the inconvenience this outage caused. -Computing and Communications Services

Posted in All Categories, wireless | Tagged Wireless | Comments Off