Categories
Archives
-
Recent Alerts
Category Archives: All Categories
Network outage at YDI 9th floor on Monday January 22, 2018
On Monday January 22, 2018 at 10:00 AM, CCS received reports about intermittent network access in YDI 9th floor. The Network Services team is investigating the problem. Update: Problem traced to a bad fibre cable. Network Services moved the connection … Continue reading
Posted in All Categories, network
Tagged network
Comments Off on Network outage at YDI 9th floor on Monday January 22, 2018
D2L Brightspace system access issue – resolved
The Brightspace Learning Management system hosted by D2L for Ryerson has been unavailable since approximately 4:15 PM D2L has informed us that due to an infrastructure event, Users may be experiencing issues logging in and/or performance issues while navigating the site. We … Continue reading
Posted in All Categories, Brightspace by D2L
2 Comments
Academic printing outage: Friday, December 15 2017 8:40 AM
Printing to CCS managed lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 8:40 AM. The cause of the problem was traced to a backend process that had stopped working properly. The … Continue reading
Posted in All Categories, Lab printing
Comments Off on Academic printing outage: Friday, December 15 2017 8:40 AM
ARES e-Reserve service interruption on Monday November 20, 2017
On Monday, Nov. 20, 2017 around 4:45 PM to Tuesday, Nov. 21, 2017 around 7:30 AM, the ARES e-Reserve was down and inaccessible from D2L Brightspace course. We apologize for any inconvenience this caused. – Computing and Communications Services
Posted in All Categories, ARES e-reserve
Comments Off on ARES e-Reserve service interruption on Monday November 20, 2017
Ryerson Gmail Service interruption on Friday, Nov. 17, 2017
On Friday, Nov. 17, 2017 starting at approximately 10:00 AM emails to Ryerson GMail users were not delivered. This service disruption only applies to Ryerson GMail and does not impact the other Ryerson Google Services such as Google Drive, Google … Continue reading
Posted in All Categories, Google Apps, Mail
Comments Off on Ryerson Gmail Service interruption on Friday, Nov. 17, 2017
D2L Brightspace system was briefly down on Wednesday, Oct. 25, 2017
The D2L Brightspace system at Ryerson University was unavailable today, Wednesday, Oct. 25, 2017 from 12:11 PM to 12:24 PM. We have notified D2L Network Operations Center (NOC) who is looking at the cause of this brief outage. We sincerely … Continue reading
Posted in All Categories
Comments Off on D2L Brightspace system was briefly down on Wednesday, Oct. 25, 2017
Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM
On Wednesday October 11, 2017, at 3:15 AM the wireless authentication servers stopped processing new authentication requests. This prevented users from accessing the WiFi networks. The Network Services team restarted the servers and services resumed at 7:40 AM. We apologize … Continue reading
Posted in All Categories, wireless
Tagged Wireless
Comments Off on Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM
Applications outage on Tuesday August 29, 2017 at 4:06 AM
Starting at 4:06 AM, on Thursday, August 29, 2017, a main database went to Read-Only mode. This is impacting access to many of Ryerson’s applications such as jobs on campus, research grant and housing. CCS technical administrators are currently investigating … Continue reading
Posted in All Categories
Comments Off on Applications outage on Tuesday August 29, 2017 at 4:06 AM
Network interruption on Wednesday July 26, 2017 from 2:52 to 3:20 PM
On Wednesday July 26, 2017 at 2:52 PM, a network device failed to handle the traffic going though it. This prevented access to many of Ryerson’s servers such as my.ryerson.ca and www.ryerson.ca. Services resumed at 3:20 PM. We apologize for … Continue reading
Posted in All Categories, Firewall
Tagged network
Comments Off on Network interruption on Wednesday July 26, 2017 from 2:52 to 3:20 PM
Network outage at SMH building on Wednesday July 26, 2017 at 9:50 AM
On Wednesday July 26, 2017 at 9:50 PM, CCS received alerts that the network at SMH building is down. Network Services team is investigating the issue. Update: Power loss was the cause of the outage, Network Services rebooted the Power … Continue reading
Posted in All Categories, network
Tagged network
Comments Off on Network outage at SMH building on Wednesday July 26, 2017 at 9:50 AM