Category Archives: All Categories

D2L Brightspace – Issue with email – Sunday, February 18, 2018

Posted on February 18, 2018 by Jim Buchanan

On Sunday, February 18, 2018 starting at approximately 1:00 AM emails sent from D2L Brightspace were  being delivered  to Spam folders at Ryerson. This has been reported to D2L and D2L and CCS support teams are working to resolve the … Continue reading →

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Eduroam WiFi outage on Friday February 16, 2018 at 9:30 AM

Posted on February 16, 2018 by michael

On Friday February 16, 2018 at 9:30 AM, a network outage was reported accessing the Eduroam WiFi. Network Services team is investigating the problem. Update: – The issue was resolved at 10:45 AM We apologize for the inconvenience this outage has … Continue reading →

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Network outage at YNG building on Monday February 12, 2018 at 3:55 PM

Posted on February 12, 2018 by michael

On Monday February 12, 2018 at 3:55 PM, a network outage was reported at 415 Yonge St. building. Network Services team is investigating the problem. Update: 7:20 PM: The problem was caused by a malfunctioning network switch. Service was restored … Continue reading →

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BPEL service outage: Friday, Feb. 9, 2018

Posted on February 9, 2018 by Hongbo HE

The BPEL service that supports the real time integration between eHR and RMS failed to start at 6:30 am today during the regularly scheduled rebooting process.  The HR eAppoint service has been impacted.   CCS technical staff is working on … Continue reading →

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Network outage at DSQ 3rd floor on Monday February 5, 2018 at 9:50 AM

Posted on February 5, 2018 by michael

On Monday February 5, 2018 at 9:50 AM, a network switch failed causing a network outage at DSQ 3rd floor. Network Services team replaced the switch and services resumed at 10:20 AM . We apologize for the inconvenience this outage has … Continue reading →

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WiFi outage at YDI and TRSM on Monday February 5, 2018 at 9:00 AM

Posted on February 5, 2018 by michael

On Monday February 5, 2018, at 9:00 AM the wireless connectivity at YDI & TRSM was intermittent. Network services staff moved the wireless access points to a backup wireless controller and services were resumed at 9:25 AM. We apologize for the inconvenience … Continue reading →

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Lynda.com service outage – Friday, Feb. 2, 2018

Posted on February 3, 2018 by Hongbo HE

At approximately 3:30 pm, Friday, Feb. 2, 2018, Single Sign On to lynda.com stopped working for Ryerson users. lynda.com has been notified about the issue. Users already logged into lynda.com were not impacted. This page will be updated when we … Continue reading →

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eHR service outage: Saturday, Feb. 3, 2018

Posted on February 3, 2018 by Casey Carvalho

At approximately 1 PM, today, February 3, 2018, the eHR system became unavailable due to a file system problem.  The server was rebooted and services restored around 1:25 PM.  Technical staff are investigating the cause of the problem with the … Continue reading →

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eHR service outage: Tuesday, Jan. 30, 2018

Posted on January 30, 2018 by Hongbo HE

Since 10:00 AM, today, Jan. 30, 2018, the eHR has been offline while we investigate a server issue. Update – 8:00 PM, Jan 30, 2018 – the eHR service has been restored. Please accept our apologies for the problems this outage … Continue reading →

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D2L Brightspace – Issue with email – Friday, January 26, 2017

Posted on January 26, 2018 by Jim Buchanan

On Friday, January 26, 2018 starting at approximately 9:30 a.m. emails sent from D2L Brightspace were not being delivered at Ryerson. This has been reported to D2L, and they have acknowledged that there was an issue with their email server earlier today. D2L … Continue reading →

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