Category Archives: All Categories

Network outage on Thursday December 19, 2019 10:00 PM

Posted on December 20, 2019 by michael

One of the network switches in the data centre experienced a more than usual amount of traffic and caused a network firewall to drop some packets, starting around 10 PM on Thursday, Dec. 19. This caused an outage to Ryerson’s … Continue reading →

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CAS service interruption: from 9:49 pm, Dec. 19 to 8:45 am, Dec. 20

Posted on December 20, 2019 by Hongbo HE

The Central Authentication Service (CAS) application servers had a connection issue to its back-end database server starting around 9:49 pm on Dec. 10. This prevented some users from logging in. The servers have been restarted and CAS service has returned … Continue reading →

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Email delivery issues – Wednesday December 18, 2019

Posted on December 18, 2019 by Jim Buchanan

We are experiencing issues with the delivery of email. CCS is investigating and will provide an update when we have more information. Update – 2:50 pm – The issue has been fixed. Email service has returned to normal. Emails from … Continue reading →

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ColdFusion applications service outage on December 4, 2019

Posted on December 4, 2019 by Casey Carvalho

On December 4, starting around 10 AM, several applications relying on CFcentral became nonoperational following a ColdFusion upgrade to the ColdFusion 2018 version. Technicians are investigating the problem. Update: Most applications are now operational. Technicians are resolving issues with ORS/RIS … Continue reading →

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Phones outage in ENG building on Monday, November 18, 2019

Posted on November 18, 2019 by michael

On Monday, November 18, 2019 at 9:00 a.m., CCS received an alert about old 4-digits extension phone outage in ENG building. Problem traced to overheating in the telecom room housing the phone system in that building. CCS is working with … Continue reading →

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Power issue caused some virtual servers to reboot on Wednesday, Nov. 13, 2019 12:20 PM

Posted on November 13, 2019 by Casey Carvalho

While carrying out scheduled maintenance on UPS systems in the data centre, out of phase voltage was experienced, triggering a power failure of some physical server infrastructure which could have impacted some virtual servers. The failure seems to have been … Continue reading →

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Accounts lockout on October 1, 2019

Posted on October 1, 2019 by michael

On October 1st CCS temporarily locked 125 people out of their my.ryerson accounts. That meant they could not access their email, RAMSS, D2L, and other Ryerson services until they worked with the CCS help desk to unlock their account. Earlier … Continue reading →

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Account lockouts on September 26 and 27, 2019

Posted on September 30, 2019 by Brian Lesser

On September 26 and 27 CCS temporarily locked 487 people out of their my.ryerson accounts. That meant they could not access their email, RAMSS, D2L, and other Ryerson services until they worked with the CCS help desk to unlock their … Continue reading →

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WiFi authentication failure on Wednesday, September 11, 2019

Posted on September 11, 2019 by michael

On Wednesday, September 11, 2019 at 11:40 AM, CCS received an alert about RU-Secure Wifi authentication failure. The Network Services team is investigating the issue. Authenticating to Eduroam WiFi network is working in the meantime Update: Network services team fixed … Continue reading →

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Network outage at Pitman Hall building on Thursday September 5, 2019

Posted on September 5, 2019 by michael

On Thursday September 5, 2019 at 10:30 AM, CCS received an alert about a network outage at the Pitman Hall building. Network Services was able to get the network back to all floors except the 2nd floor at 12:00 PM. … Continue reading →

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