Category Archives: All Categories

WiFi interruption on Tuesday March 10, 2019 from 3:55 to 4:25 PM

Posted on March 10, 2020 by michael

On Tuesday March 10, 2020 at 3:55 PM some of the Wireless Access Points all over the campus failed-over to a secondary wireless controller. This caused interruption for the WiFi service in multiple buildings that lasted up to 30 minutes. … Continue reading →

Posted in All Categories | Tagged | Comments Off on WiFi interruption on Tuesday March 10, 2019 from 3:55 to 4:25 PM

Some users were incorrectly prompted to reset their password in CAS – Jan. 24, 2020 11:05 am – 11:20 am

Posted on January 24, 2020 by Jim Buchanan

Starting January 24, 2020 at 11:05 AM, some users were incorrectly prompted by our Central Authentication System (CAS) to change their password due to an expired password, when in fact, their password was not expired. The problem has been traced … Continue reading →

Posted in All Categories | Comments Off on Some users were incorrectly prompted to reset their password in CAS – Jan. 24, 2020 11:05 am – 11:20 am

ColdFusion applications service outage on January 19, 2020

Posted on January 20, 2020 by Casey Carvalho

On Sunday, January 19, at approximately 4 PM, the Cold Fusion database server ran out of resources, causing an outage of the Cold Fusion applications. Services were recovered around 9:30 PM. Technicians are investigating the root cause of the problem. … Continue reading →

Posted in All Categories | Comments Off on ColdFusion applications service outage on January 19, 2020

Members of newly created Google Groups have delayed to be visible on Google since Jan. 15, 2020, 9:34 PM

Posted on January 17, 2020 by Hongbo HE

Starting January 15, 2020 9:34 PM, the members of any newly created Google Group are not visible on Google. To anyone with manager’s access to the Group, it appears that the membership has not been loaded, when in fact, it has, … Continue reading →

Posted in All Categories, G Suite | Comments Off on Members of newly created Google Groups have delayed to be visible on Google since Jan. 15, 2020, 9:34 PM

Delay for Google calendar update with course schedule

Posted on January 9, 2020 by michael

Due to a delay in setting up holiday schedule for Winter 2020, all course schedules for W2020 have not been fully pushed to Google calendar yet. The full push is estimated to be completed by Jan 10, 2020. We apologize … Continue reading →

Posted in All Categories | Comments Off on Delay for Google calendar update with course schedule

Network outage at SMH building on Monday January 6, 2020

Posted on January 8, 2020 by michael

On Monday January 6, 2020 CCS received reports about a few phones not working at SMH. By Tuesday, more devices were unable to connect to the network. Network Services team had to reboot the network switch in that building. Services … Continue reading →

Posted in All Categories | Comments Off on Network outage at SMH building on Monday January 6, 2020

Issues logging in to RAMSS – Monday January 6, 2020

Posted on January 6, 2020 by Jim Buchanan

Due to an issue with our authentication system (CAS) some students were unable to log on to RAMSS. This issue started on the evening of Decemeber 19. The service was returned to normal at approximately 11:45 AM today (January 6, … Continue reading →

Posted in All Categories | Comments Off on Issues logging in to RAMSS – Monday January 6, 2020

Network outage on Thursday December 19, 2019 10:00 PM

Posted on December 20, 2019 by michael

One of the network switches in the data centre experienced a more than usual amount of traffic and caused a network firewall to drop some packets, starting around 10 PM on Thursday, Dec. 19. This caused an outage to Ryerson’s … Continue reading →

Posted in All Categories | Comments Off on Network outage on Thursday December 19, 2019 10:00 PM

CAS service interruption: from 9:49 pm, Dec. 19 to 8:45 am, Dec. 20

Posted on December 20, 2019 by Hongbo HE

The Central Authentication Service (CAS) application servers had a connection issue to its back-end database server starting around 9:49 pm on Dec. 10. This prevented some users from logging in. The servers have been restarted and CAS service has returned … Continue reading →

Posted in All Categories, CAS | Comments Off on CAS service interruption: from 9:49 pm, Dec. 19 to 8:45 am, Dec. 20

Email delivery issues – Wednesday December 18, 2019

Posted on December 18, 2019 by Jim Buchanan

We are experiencing issues with the delivery of email. CCS is investigating and will provide an update when we have more information. Update – 2:50 pm – The issue has been fixed. Email service has returned to normal. Emails from … Continue reading →

Posted in All Categories | Comments Off on Email delivery issues – Wednesday December 18, 2019