Category Archives: All Categories

Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM

Posted on May 8, 2020 by michael

On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through … Continue reading →

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6-digit phone extensions are not reachable from outside Ryerson on Wednesday April 29 starting 1:00 PM

Posted on April 29, 2020 by michael

On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue. Update at 4:05 PM: … Continue reading →

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Datacentre outage on Wednesday April 29 between 9:03 to 9:14

Posted on April 29, 2020 by michael

On Wednesday April 29, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the servers inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading →

Posted in All Categories | Tagged Firewall, network | Comments Off

Possible Brightspace D2L – Learning Environment Document Preview/Viewer Service Interruption – Friday, April 24, 2020

Posted on April 24, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that an infrastructure event might have impacted the user’s experience with the Document Preview/Document Viewer service in the Brightspace Learning Management system hosted by D2L from Thursday, April 23, 2020 at 7:00 PM … Continue reading →

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CAS, ryerson.ca, and my.ryerson.ca service interruptions: from 1:38 PM to 2:20 PM , April 14

Posted on April 14, 2020 by Hongbo HE

One of the Central Authentication Service (CAS) application servers had connection issue to back-end database server starting around 1:38 p.m. on April 14. This prevented some users who were on this server from logging in. This server has been restarted … Continue reading →

Posted in All Categories, CAS | 2 Comments

eHR service outage: Tuesday, April 14th, 2020

Posted on April 14, 2020 by Hongbo HE

At approximately 8:45 AM, today, April 14th, 2020, the eHR system became unavailable for some users due to a memory issue in one of the web servers. The server was rebooted and services restored around 9:23 AM. Please accept our … Continue reading →

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Data Centre outage on Monday April 13 from 7:00 to 7:05 AM

Posted on April 13, 2020 by michael

On Monday April 13, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the serves inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading →

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Network outage at CE building on April 10, 2020 from 8:00 AM to 4:30 PM

Posted on April 10, 2020 by michael

On Friday April 10, 2020 the network switch servicing CE building basement floor didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on this floor. The network switch was rebooted and services resumed at … Continue reading →

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RU-VPN2 service disruption: Thursday, April 9th, 2020 3:40 pm – 4:30 pm

Posted on April 9, 2020 by Hongbo HE

Starting at approximately 3:40 PM on Thursday, April 9th, users were not able to authenticate to RU-VPN2 via CAS. This was due to a URL filtering policy that was enabled unintentionally. The policy was disabled and service was restored around … Continue reading →

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Ryerson Gmail Service Delay on Wed. April 8th, 2020

Posted on April 8, 2020 by Hongbo HE

On Wed., April 8th, 2020 starting at approximately 11:00 AM emails to Ryerson GMail users are delayed. This service disruption only applies to Ryerson GMail and does not impact the other Ryerson Google Services such as Google Drive, Google Calendar … Continue reading →

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