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VAPPS service disruption: Thursday, July 2, 2020
As of approximately 2:45 PM on Thursday July 2, 2020 the VAPPS services are experiencing a performance degradation due to a server issue. We are currently working on the problem. Update: 2020-07-03: Full service was restored at 6:20 am after … Continue reading
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RUFIS Invoice Approval System (Markview) Outage on Thursday June 25th, 2020 4:50 pm – 5:45 pm
On Thursday June 25th, 2020, at 4:50 pm, users started to get issues connecting to the RUFIS Invoice Approval System (Markview). The problem was due to a database resource limit. The limit was increased and Markview was restarted at 5:45 … Continue reading
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Network outage at POD building on Friday May 29, 2020
On Friday May 29, 2020 the network switch servicing the basement and lower ground floors of the POD building didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on these floors. The network services … Continue reading
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Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM
On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through … Continue reading
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Tagged Internet, network
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6-digit phone extensions are not reachable from outside Ryerson on Wednesday April 29 starting 1:00 PM
On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue. Update at 4:05 PM: … Continue reading
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Tagged phones
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Datacentre outage on Wednesday April 29 between 9:03 to 9:14
On Wednesday April 29, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the servers inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading
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Tagged Firewall, network
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Possible Brightspace D2L – Learning Environment Document Preview/Viewer Service Interruption – Friday, April 24, 2020
The D2L Network Operations Center (NOC) advises that an infrastructure event might have impacted the user’s experience with the Document Preview/Document Viewer service in the Brightspace Learning Management system hosted by D2L from Thursday, April 23, 2020 at 7:00 PM … Continue reading
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CAS, ryerson.ca, and my.ryerson.ca service interruptions: from 1:38 PM to 2:20 PM , April 14
One of the Central Authentication Service (CAS) application servers had connection issue to back-end database server starting around 1:38 p.m. on April 14. This prevented some users who were on this server from logging in. This server has been restarted … Continue reading
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eHR service outage: Tuesday, April 14th, 2020
At approximately 8:45 AM, today, April 14th, 2020, the eHR system became unavailable for some users due to a memory issue in one of the web servers. The server was rebooted and services restored around 9:23 AM. Please accept our … Continue reading
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Data Centre outage on Monday April 13 from 7:00 to 7:05 AM
On Monday April 13, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the serves inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading
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Tagged Firewall
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