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Recent Alerts
- Update: D2L Brightspace Unavailable Thursday, March 20, 2025 from 3:04 AM to 3:10 AM EDT
- Network outage at KHS & KHE 3rd floor on Friday February 21, 2025
- blog.torontomu.ca outage Thu. Jan. 23 6:30PM to Fri. Jan. 24 7:50AM
- Bell phones outage on Monday January 6, 2024
- WiFi Outage for Some Users on Tuesday December 17, 2024 from 8:00 to 9:15 AM
Author Archives: michael
Network Outage at WCB building on Friday Sep 11, 2020
On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider. Update: Fibre connectivity to the building was restored on … Continue reading
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Ryerson’s main phone number is out of service on Friday August 21, 2020
On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at … Continue reading
Posted in All Categories, phones
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RUFIS outage on Friday July 31, 2020 from 2:00 AM to 12:40 PM
On Friday July 31, 2020, at 2:0 AM CCS received an alert about RUFIS access outage. Problem traced to a failed automatic update. Servers were rebooted and services resumed at 12:40 PM. We apologize for any inconvenience this may have … Continue reading
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Intermittent Internet access on July 20, 2020 at 11:00 AM
On Monday July 20, 2020, at 11:0 AM CCS received concerns about users having intermittent access to Ryerson’s resources such as VPN and DE website. Network services & IT security team are investigating the issue. Update at 13:45 PM: IT … Continue reading
Posted in All Categories, Internet, network
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Ryerson main phone number is out of service
On Wednesday July 8, 2020 at 10 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at 11:00 AM … Continue reading
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Network outage at POD building on Friday May 29, 2020
On Friday May 29, 2020 the network switch servicing the basement and lower ground floors of the POD building didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on these floors. The network services … Continue reading
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Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM
On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through … Continue reading
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Tagged Internet, network
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6-digit phone extensions are not reachable from outside Ryerson on Wednesday April 29 starting 1:00 PM
On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue. Update at 4:05 PM: … Continue reading
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Tagged phones
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Datacentre outage on Wednesday April 29 between 9:03 to 9:14
On Wednesday April 29, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the servers inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading
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Tagged Firewall, network
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Data Centre outage on Monday April 13 from 7:00 to 7:05 AM
On Monday April 13, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the serves inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading
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Tagged Firewall
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