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Recent Alerts
- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: michael
Intermittent Internet access on July 20, 2020 at 11:00 AM
On Monday July 20, 2020, at 11:0 AM CCS received concerns about users having intermittent access to Ryerson’s resources such as VPN and DE website. Network services & IT security team are investigating the issue. Update at 13:45 PM: IT … Continue reading
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Ryerson main phone number is out of service
On Wednesday July 8, 2020 at 10 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at 11:00 AM … Continue reading
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Network outage at POD building on Friday May 29, 2020
On Friday May 29, 2020 the network switch servicing the basement and lower ground floors of the POD building didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on these floors. The network services … Continue reading
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Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM
On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through … Continue reading
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Tagged Internet, network
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6-digit phone extensions are not reachable from outside Ryerson on Wednesday April 29 starting 1:00 PM
On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue. Update at 4:05 PM: … Continue reading
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Tagged phones
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Datacentre outage on Wednesday April 29 between 9:03 to 9:14
On Wednesday April 29, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the servers inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading
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Tagged Firewall, network
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Data Centre outage on Monday April 13 from 7:00 to 7:05 AM
On Monday April 13, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the serves inside the data centre during that time. The firewall vendor has been contacted to find the root … Continue reading
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Tagged Firewall
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Network outage at CE building on April 10, 2020 from 8:00 AM to 4:30 PM
On Friday April 10, 2020 the network switch servicing CE building basement floor didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on this floor. The network switch was rebooted and services resumed at … Continue reading
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WiFi interruption on Tuesday March 10, 2019 from 3:55 to 4:25 PM
On Tuesday March 10, 2020 at 3:55 PM some of the Wireless Access Points all over the campus failed-over to a secondary wireless controller. This caused interruption for the WiFi service in multiple buildings that lasted up to 30 minutes. … Continue reading
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Tagged Wireless
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Delay for Google calendar update with course schedule
Due to a delay in setting up holiday schedule for Winter 2020, all course schedules for W2020 have not been fully pushed to Google calendar yet. The full push is estimated to be completed by Jan 10, 2020. We apologize … Continue reading
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