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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: michael
Network outage at SMH building on June 10, 2022
Both microwave network links to SMH are currently down. Network services team is working with the clients to resolve the issue. Update: June 11, 2022 at 7:30 PM Network connectivity reestablished and services resumed We apologize for any inconvenience this … Continue reading
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Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM
On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading
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Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM
On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents. The vendor is troubleshooting the issue Update at 4:00 PM … Continue reading
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Voicemail synchronization with Gmail delay on February 16, 2022
On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server. The … Continue reading
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Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM
On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue. Update 12:35 PM Network … Continue reading
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Network outage on Thursday November 25, 2021 at 9:50 AM
On Thursday November 25, 2021 at 9:50 AM CCS received alerts about failure to connect to Internet resources. The CCS network and IT-security teams are investigating the issue. Update: 10:15 AM Outage traced back to external Internet servers responsible for … Continue reading
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Tagged network
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Network outage at the library on Friday November 19, 2021 at 4:00AM
On Friday November 19, 2021 at 4:00 AM CCS noticed that the network switch servicing the library has failed. Staff will be on-site to replace the defective equipment. Update at 8:00 PM The network switches have been replaced and services … Continue reading
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WiFi outage for Android devices on September 15, 2021
On Wednesday September 15, 2021, CCS noticed that some Android phones are unable to connect to the WiFi network. The issue was reported to the vendor for a resolution. Update: September 17, 2021 aa:30 AM Authentication issues for Android devices … Continue reading
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Tagged android, wifi
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CAS authentication time-out on Friday, September 3, 2021
On Friday, September 3, 2021 some users may get “Gateway timeout” upon logging in through CAS. Affected users will have to retry logging in. CCS team is working to resolve this issue Update: at 14:35 A fix was implemented to … Continue reading
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Jabber outage on Saturday April 24, 2021
On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution. Update: At 2:30 PM the vendor was able to fix the issue and services resumed We apologize … Continue reading
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