Author Archives: michael

Voicemail synchronization with Gmail outage on December 28, 2022

Posted on January 3, 2023 by michael

After the Gmail domain name change to torontomu.ca on December 28, 2022, the synchronization between the voicemail system and Gmail, for the users who opted to use this feature, stopped working. The telecom team is working with the vendor to … Continue reading →

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Phones: Jabber client outage on Friday December 23, 2022 at 7:30 AM

Posted on December 23, 2022 by michael

On Friday December 23, 2022, the Jabber client for the phone system stopped working. The telecom team is working with the vendor to resolve the issue. Update: The issue has been resolved at 9:50 AM. Users may need to reset … Continue reading →

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Phone system outage on Tuesday December 20 at 7:30 AM

Posted on December 20, 2022 by michael

All phones went offline on Tuesday December 20 at 7:30 AM. The telecom team is investigating the issue Update: Servers restarted and services resumed at 9:05 Please accept our apologies for any problems this may cause. – Computing and Communications … Continue reading →

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Network outage at KHS 3rd floor on November 4, 2022

Posted on November 4, 2022 by michael

The network switch servicing the South/East corner of KHS 3rd floor lost power at 9:03 AM on Friday November 4, 2022. impacting all of the wired and wireless network connectivity in this area. The switch had to be rebooted to … Continue reading →

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VPN outage on September 29, 2022 from 4:05 to 4:07 PM

Posted on September 29, 2022 by michael

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect. VPN users were able to reconnect at 4:07 PM Please accept our apologies … Continue reading →

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Network outage at MER & DAL buildings on September 15, 2022

Posted on September 15, 2022 by michael

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations. We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings. Please … Continue reading →

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TMU-VPN Outage on July 20, 2022 from 11:30 AM to 11:39 AM

Posted on July 20, 2022 by michael

On July 20, 2022 at 11:30 AM, a glitch in applying regular firewall rules caused all VPN connections to disconnect. VPN services resumed at 11:39 AM We apologize for any inconvenience this may have caused. -Computing and Communications Services

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Data centre outage on Saturday July 9, 2022 from 2:52 to 3:02 AM

Posted on July 9, 2022 by michael

On July 9, 2022 at 2:52 AM, the primary data centre firewalls failed and services moved to the secondary data centre firewall. This caused an outage during the transition from 2:52 to 3:02 AM. The IT security team is working … Continue reading →

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Network outage at SMH building on June 10, 2022

Posted on June 10, 2022 by michael

Both microwave network links to SMH are currently down. Network services team is working with the clients to resolve the issue. Update: June 11, 2022 at 7:30 PM Network connectivity reestablished and services resumed We apologize for any inconvenience this … Continue reading →

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Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

Posted on March 30, 2022 by michael

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading →

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