Author Archives: Jim Buchanan

Brightspace by D2L – email delivery delay issue – October 5, 2015

Posted on October 5, 2015 by Jim Buchanan

CCS has received reports from users that emails sent from Brightspace by D2L were delayed. It appears that the emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has been escalated … Continue reading →

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Brightspace by D2L service interruption -Thursday, October 1, 2015

Posted on October 1, 2015 by Jim Buchanan

Brightspace by D2L, Ryerson’s learning management system is currently unavailable. The issue was reported this afternoon at around 4:45 PM. We have contacted D2L and have opened a case with their support desk. We will provide an update when more … Continue reading →

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Ryecast Outage – Friday July 24, 2015

Posted on July 24, 2015 by Jim Buchanan

We are experiencing errors when trying to replay Ryecast videos. We have contacted the vendor and are investigating to try to determine the source of the issue. We will provide an update when we have more information. We apologize for … Continue reading →

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Gmail delays – Wednesday, July 22, 2015

Posted on July 22, 2015 by Jim Buchanan

At Approximately 2PM on Wednesday July 22, 2015, Google reported service issues with  Gmail and Google Groups.  The gmail issues caused delays in delivery of some messages being sent to ryerson.ca addresses. The Issues were resolved by Google at 4:17 … Continue reading →

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RAMSS outage – April 21, 2015

Posted on April 21, 2015 by Jim Buchanan

On Tuesday, April 21, 2015 at approximately 12 noon, we experienced a problem with a RAMSS server. This prevented people from accessing the RAMSS application. The issue was resolved at approximately 1:15 p.m. and service was restored. We apologize for … Continue reading →

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Authentication System outage – Wedensday, January 7, 2015 – 3:00PM to 3:18 PM

Posted on January 7, 2015 by Jim Buchanan

Ryerson’s Central Authentication Service (CAS) (which controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services) was unavailable this afternoon between 3:00 PM and 3:18 PM. This outage was caused by a software firewall rule change.  A … Continue reading →

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my.ryerson Service Disruption – Monday January 5, 2015

Posted on January 5, 2015 by Jim Buchanan

The my.ryerson servers became unresponsive at approximately 11:45 AM.  This caused a service disruption for users who were attempting to log on to my.ryerson. The servers were restarted and service was restored at approximately 12:45 PM . We are continuing … Continue reading →

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Google Calendar Access Disruption – December 10, 2014

Posted on December 10, 2014 by Jim Buchanan

CCS has received reports of users experiencing errors when accessing Google Calendar.  Typically, the message indicates that you need to log in and re-authenticate. CCS is investigating and has contacted Google.  We will update this alert when we have further … Continue reading →

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Google Drive Service Disruption – Wednesday June 4, 2014

Posted on June 4, 2014 by Jim Buchanan

Google is reporting service issues with  Google Drive.  Users may get an Error 502 when trying to access Drive.  It is possible to access individual documents if you know the URL. This service interruption only applies to Google Drive and … Continue reading →

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www.ryerson.ca service interuption: Friday, January 31, 2014

Posted on January 31, 2014 by Jim Buchanan

On Friday, January 31, 2014, the installation of new code on the www.ryerson.ca server at approximately 7:30 AM, caused 4 sites to not load correctly. The sites affected were: http://www.ryerson.ca/socialwork/ http://ryerson.ca/mba http://www.ryerson.ca/surp/rpgsa.html http://ryerson.ca/about/governors/boardmembers.html   The code was rolled back and … Continue reading →

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