Author Archives: Casey Carvalho

SIP phone outage: Friday, March 24 2017, 7 AM – 8:15 AM

Posted on March 24, 2017 by Casey Carvalho

A scheduled network change caused an outage of SIP phones on Friday, March 24, 2017 between 7 AM and 8:15 AM. We apologize for any inconvenience. -Computing and Communications Services

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VAPPS service disruption: Tuesday, March 21 2017 3 AM – 3:25 PM

Posted on March 21, 2017 by Casey Carvalho

Following an automated database patch update that took place around 3 AM on Tuesday, March 21 2017, the VAPPS system used to deliver virtual applications to students, faculty and staff prevented new user connections or users that did not connect … Continue reading →

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Academic printing outage in the Library: Monday, March 20 2017 11:50 AM – 12:25 PM

Posted on March 20, 2017 by Casey Carvalho

At approximately 11:50 AM on Monday, March 20 2017, eight out of 10 printers in the Library’s Information Commons (LIB272) area lost network connectivity.    Services were restored at 12:25 PM.  The root cause of the problem was traced to a failed … Continue reading →

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blog.ryerson.ca outage on Friday, March 17 2017 5:42 AM – 7:27 AM

Posted on March 17, 2017 by Casey Carvalho

The blog.ryerson.ca service was not available on Friday, March 17, 2017 between 5:42 AM and 7:27 AM.  We are investigating the root cause. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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blog.ryerson.ca outage on Thursday, March 9 2017 9:55 AM – 9:59 AM

Posted on March 9, 2017 by Casey Carvalho

The blog.ryerson.ca service was not available on Thursday, March 9, 2017 between 9:55 AM and 9:59 AM.  We are investigating the root causes. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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blog.ryerson.ca outage on Wednesday, March 1, 2017 from 7:05 AM to 7:57 AM

Posted on March 1, 2017 by Casey Carvalho

The blog.ryerson.ca service became unresponsive on Wednesday, March 1, 2017 at 7:05 AM. The service was restarted and returned to normal at 7:57 AM. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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webinar.ryerson.ca service outage: February 27, 2017 1:34 AM – 12:05 PM

Posted on February 27, 2017 by Casey Carvalho

The Adobe Connect video conferencing service, running on webinar.ryerson.ca, was unavailable from Feb. 27, 2017 1:34 AM to 12:05 PM on Monday, Feb. 27 2017.   The cause of the problem is still under investigation. We apologize for the inconvenience. -Computing and Communications Services

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SPSS not available under VAPPS: Thursday, January 26, 2017 11:30 AM

Posted on January 26, 2017 by Casey Carvalho

Access to the SPPS application available under VAPPS started having problems around 11:30 AM on Thursday, January 2017.    Troubleshooting has identified the problem to be with the communication and authentication between the server running SPSS and the licensing server.  Around … Continue reading →

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RAMSS access by staff in the Service Hub unavailable: Monday, January 9, 2017 from 12:34 PM to 2:30 PM

Posted on January 9, 2017 by Casey Carvalho

On Monday, January 9, 2017, at 12:34 PM, it was reported to CCS that staff in the Service Hub were unable to process student enrollments in RAMSS using a virtual server.  The problem was traced to a network firewall rule … Continue reading →

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blog.ryerson.ca outage: Monday, Nov. 7, 2016 5:50 PM – Tuesday, Nov. 8, 2016 7:40 AM

Posted on November 8, 2016 by Casey Carvalho

Ryerson’s Blog system, blog.ryerson.ca, experienced a system outage from Monday, Nov. 7, 2016 5:50 PM to Tuesday, Nov. 8, 2016 7:40 AM. We are investigating the cause of the problem. Please accept our apologies for any inconvenience this may cause. … Continue reading →

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