Author Archives: Casey Carvalho

Academic printing outage in the Library: Monday, March 20 2017 11:50 AM – 12:25 PM

Posted on March 20, 2017 by Casey Carvalho

At approximately 11:50 AM on Monday, March 20 2017, eight out of 10 printers in the Library’s Information Commons (LIB272) area lost network connectivity.    Services were restored at 12:25 PM.  The root cause of the problem was traced to a failed … Continue reading →

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blog.ryerson.ca outage on Friday, March 17 2017 5:42 AM – 7:27 AM

Posted on March 17, 2017 by Casey Carvalho

The blog.ryerson.ca service was not available on Friday, March 17, 2017 between 5:42 AM and 7:27 AM.  We are investigating the root cause. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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blog.ryerson.ca outage on Thursday, March 9 2017 9:55 AM – 9:59 AM

Posted on March 9, 2017 by Casey Carvalho

The blog.ryerson.ca service was not available on Thursday, March 9, 2017 between 9:55 AM and 9:59 AM.  We are investigating the root causes. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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blog.ryerson.ca outage on Wednesday, March 1, 2017 from 7:05 AM to 7:57 AM

Posted on March 1, 2017 by Casey Carvalho

The blog.ryerson.ca service became unresponsive on Wednesday, March 1, 2017 at 7:05 AM. The service was restarted and returned to normal at 7:57 AM. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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webinar.ryerson.ca service outage: February 27, 2017 1:34 AM – 12:05 PM

Posted on February 27, 2017 by Casey Carvalho

The Adobe Connect video conferencing service, running on webinar.ryerson.ca, was unavailable from Feb. 27, 2017 1:34 AM to 12:05 PM on Monday, Feb. 27 2017.   The cause of the problem is still under investigation. We apologize for the inconvenience. -Computing and Communications Services

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SPSS not available under VAPPS: Thursday, January 26, 2017 11:30 AM

Posted on January 26, 2017 by Casey Carvalho

Access to the SPPS application available under VAPPS started having problems around 11:30 AM on Thursday, January 2017.    Troubleshooting has identified the problem to be with the communication and authentication between the server running SPSS and the licensing server.  Around … Continue reading →

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RAMSS access by staff in the Service Hub unavailable: Monday, January 9, 2017 from 12:34 PM to 2:30 PM

Posted on January 9, 2017 by Casey Carvalho

On Monday, January 9, 2017, at 12:34 PM, it was reported to CCS that staff in the Service Hub were unable to process student enrollments in RAMSS using a virtual server.  The problem was traced to a network firewall rule … Continue reading →

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blog.ryerson.ca outage: Monday, Nov. 7, 2016 5:50 PM – Tuesday, Nov. 8, 2016 7:40 AM

Posted on November 8, 2016 by Casey Carvalho

Ryerson’s Blog system, blog.ryerson.ca, experienced a system outage from Monday, Nov. 7, 2016 5:50 PM to Tuesday, Nov. 8, 2016 7:40 AM. We are investigating the cause of the problem. Please accept our apologies for any inconvenience this may cause. … Continue reading →

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Student printing problem: Friday, Oct. 28, 2016 9:40 AM

Posted on October 28, 2016 by Casey Carvalho

Printing to CCS managed lab printers, including those in the Library Commons (LIB272), TRS and KHW71 is currently not working.   The problem was reported around 9:40 AM and it is being actively investigated.   We will provide an update shortly. UPDATE:  The … Continue reading →

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Multiple services disruption due to server crash: Tuesday, Oct. 4, 2016 9:42 AM – 9:55 AM

Posted on October 4, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Tuesday, Oct. 4 at approximately 9:42 AM.   The server crash resulted in a number of service outages, including admin print services applications.  All services were restored around 9:55 AM.   … Continue reading →

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