Author Archives: Casey Carvalho

www.ryerson.ca outage – Wednesday, August 23, 2017 10:22 AM

Posted on August 23, 2017 by Casey Carvalho

On Wednesday, August 23, 2017 at about 10:22 A.M. the www.ryerson.ca website became unavailable. Services were restored at about 10:35 A.M. CCS is investigating the root cause of the problem. We apologize for any inconvenience. -Computing and Communications Services

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www.ryerson.ca outage – Sunday, July 2, 2017 8 PM

Posted on July 3, 2017 by Casey Carvalho

On Sunday, July 2, 2017 the www.ryerson.ca website became unavailable at approximately 8 PM. Technical staff investigated the problem and restored services  at approximately 00:28 AM on July 3. We apologize for any inconvenience. – Computing and Communications Services

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RAMSS inaccessible remotely: Wednesday, June 21, 2017 from 9:30 AM to 9:42 AM

Posted on June 21, 2017 by Casey Carvalho

Remote access to RAMSS was not possible from approximately 9:30 AM to 9:42 AM on Wednesday, June 21, 2017 due to a Domain Name Service (DNS) problem.  Users were getting a “Server cannot be reached at this time” error message. … Continue reading →

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my.ryerson, CAS and Jira service outage: Friday, June 16 2017 06:30 AM

Posted on June 16, 2017 by Casey Carvalho

Starting around 6:30 AM, on Friday, June 16 2017, access to my.ryerson and CAS started failing for some users. Jira is also inaccessible. CCS technical administrators are currently investigating the problem. Update: All services were restored around 9 AM, except for Jira … Continue reading →

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Network and VoIP services disruption: Thursday, June 8, 2017 from 11 AM to 11:45 AM

Posted on June 8, 2017 by Casey Carvalho

On Thursday June 8, 2017, starting at 11:00 AM network and VoIP telephony services were intermittently affected in various locations, including Mattamy and TRS.  The route cause of the problem was identified as a misbehaving device on the network and full … Continue reading →

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Admin printing disruption: Thursday, April 27, 2017 9:30AM – 10:45AM

Posted on April 27, 2017 by Casey Carvalho

At approximately 9:30 AM on Thursday, April 27 2017, CCS started receiving a few reports indicating that some CFAPS printer jobs were not printing .    A reboot of the print server was done and full services restored at 10:45AM.   We’ll continue to … Continue reading →

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Slow network response in TRSM: Monday, April 10, 2017

Posted on April 10, 2017 by Casey Carvalho

Network administrators received reports of slow network performance for some users, starting around 8:00AM on Monday, April 10, 2017.    After investigating and troubleshooting the problem, the root cause was identified and normal services restored around 10:50 AM. We apologize for … Continue reading →

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Academic printing outage: Monday, March 27 2017 11:05 AM

Posted on March 27, 2017 by Casey Carvalho

The CFAPS print services stopped responding around 11:05 AM on Monday, March 27 2017.   The cause of the problem was related to Microsoft patches that caused processes to stop responding.   A reboot of the server fixed the problem and services … Continue reading →

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SIP phone outage: Friday, March 24 2017, 7 AM – 8:15 AM

Posted on March 24, 2017 by Casey Carvalho

A scheduled network change caused an outage of SIP phones on Friday, March 24, 2017 between 7 AM and 8:15 AM. We apologize for any inconvenience. -Computing and Communications Services

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VAPPS service disruption: Tuesday, March 21 2017 3 AM – 3:25 PM

Posted on March 21, 2017 by Casey Carvalho

Following an automated database patch update that took place around 3 AM on Tuesday, March 21 2017, the VAPPS system used to deliver virtual applications to students, faculty and staff prevented new user connections or users that did not connect … Continue reading →

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