Author Archives: Casey Carvalho

eHR partial service outage: Friday, December 1, 2017

Posted on December 1, 2017 by Casey Carvalho

Around 8:30 AM one of the eHR web servers stopped working properly.  Some eHR users, if connected to this web sever, would have experienced lack of response or an HTTP error. The web server was restarted and full services resumed … Continue reading →

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www.ryerson.ca outage – Wednesday, August 23, 2017 10:22 AM

Posted on August 23, 2017 by Casey Carvalho

On Wednesday, August 23, 2017 at about 10:22 A.M. the www.ryerson.ca website became unavailable. Services were restored at about 10:35 A.M. CCS is investigating the root cause of the problem. We apologize for any inconvenience. -Computing and Communications Services

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www.ryerson.ca outage – Sunday, July 2, 2017 8 PM

Posted on July 3, 2017 by Casey Carvalho

On Sunday, July 2, 2017 the www.ryerson.ca website became unavailable at approximately 8 PM. Technical staff investigated the problem and restored services  at approximately 00:28 AM on July 3. We apologize for any inconvenience. – Computing and Communications Services

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RAMSS inaccessible remotely: Wednesday, June 21, 2017 from 9:30 AM to 9:42 AM

Posted on June 21, 2017 by Casey Carvalho

Remote access to RAMSS was not possible from approximately 9:30 AM to 9:42 AM on Wednesday, June 21, 2017 due to a Domain Name Service (DNS) problem.  Users were getting a “Server cannot be reached at this time” error message. … Continue reading →

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my.ryerson, CAS and Jira service outage: Friday, June 16 2017 06:30 AM

Posted on June 16, 2017 by Casey Carvalho

Starting around 6:30 AM, on Friday, June 16 2017, access to my.ryerson and CAS started failing for some users. Jira is also inaccessible. CCS technical administrators are currently investigating the problem. Update: All services were restored around 9 AM, except for Jira … Continue reading →

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Network and VoIP services disruption: Thursday, June 8, 2017 from 11 AM to 11:45 AM

Posted on June 8, 2017 by Casey Carvalho

On Thursday June 8, 2017, starting at 11:00 AM network and VoIP telephony services were intermittently affected in various locations, including Mattamy and TRS.  The route cause of the problem was identified as a misbehaving device on the network and full … Continue reading →

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Admin printing disruption: Thursday, April 27, 2017 9:30AM – 10:45AM

Posted on April 27, 2017 by Casey Carvalho

At approximately 9:30 AM on Thursday, April 27 2017, CCS started receiving a few reports indicating that some CFAPS printer jobs were not printing .    A reboot of the print server was done and full services restored at 10:45AM.   We’ll continue to … Continue reading →

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Slow network response in TRSM: Monday, April 10, 2017

Posted on April 10, 2017 by Casey Carvalho

Network administrators received reports of slow network performance for some users, starting around 8:00AM on Monday, April 10, 2017.    After investigating and troubleshooting the problem, the root cause was identified and normal services restored around 10:50 AM. We apologize for … Continue reading →

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Academic printing outage: Monday, March 27 2017 11:05 AM

Posted on March 27, 2017 by Casey Carvalho

The CFAPS print services stopped responding around 11:05 AM on Monday, March 27 2017.   The cause of the problem was related to Microsoft patches that caused processes to stop responding.   A reboot of the server fixed the problem and services … Continue reading →

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SIP phone outage: Friday, March 24 2017, 7 AM – 8:15 AM

Posted on March 24, 2017 by Casey Carvalho

A scheduled network change caused an outage of SIP phones on Friday, March 24, 2017 between 7 AM and 8:15 AM. We apologize for any inconvenience. -Computing and Communications Services

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