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Author Archives: Casey Carvalho
Network outage in the Library building from Sunday, Sept. 16, 2018 12:45 PM to Monday, Sept. 17, 2018 9:45 AM
On Sunday September 16, 2018 at 12:45 PM, CCS received reports about network outage in some parts of the library building. The problem was traced to a faulty network switch. The switch was replaced and services resumed at 9:55 AM … Continue reading
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blog.ryerson.ca outage on Thursday, September 2018, 13:34 PM to 14:39 PM
The blog.ryerson.ca service was not available on Thursday, September 2018, between 13:34 PM and 14:39 PM. The cause of the problem was determined to be a recent software update. The change has been reverted and the service is restored. Please … Continue reading
Posted in WordPress blog
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Inbound internet outage on Friday, June 15, 2018 from 07:54 AM to 09:40 AM
An unexpected network issue arose during a scheduled upgrade and reconfiguration of Ryerson’s border firewalls, starting this morning at 7:54 AM. As a result of the change, inbound traffic for some departmental academic and admin networks was not properly routed. … Continue reading
Windows & wireless authentication outage on Wednesday, May 16 2018 8:58 AM
On Wednesday May 16, 2018 around 8:58 AM, a server problem caused new authentication requests from Windows clients to fail or be very slow. The wireless (WiFi) access was disabled temporarily to assist with the troubleshooting but has been … Continue reading
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Academic printing and POS outage on Friday, April 6, 2018 2:45 PM
An unresponsive application process caused academic student printing and Point of Sale (POS) services to be unavailable, starting around 2:45 PM on Friday, April 6, 2018. The application was restarted and services were restored at 3:06 PM. CCS is investigating … Continue reading
Posted in All Categories, Lab printing
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blog.ryerson.ca outage on Wednesday, April 4 2018 4:13 PM – 4:30 PM
The blog.ryerson.ca service was not available on Wednesday, April 4, 2018 between 4:13 PM and 4:30 PM. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services
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eHR service outage: Saturday, Feb. 3, 2018
At approximately 1 PM, today, February 3, 2018, the eHR system became unavailable due to a file system problem. The server was rebooted and services restored around 1:25 PM. Technical staff are investigating the cause of the problem with the … Continue reading
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Academic printing outage: Friday, December 15 2017 8:40 AM
Printing to CCS managed lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 8:40 AM. The cause of the problem was traced to a backend process that had stopped working properly. The … Continue reading
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eHR job postings failing: Friday, December 1, 2017
Around 8 AM on Friday, Dec. 1st 2017, job postings stopped working properly. Technical staff are troubleshooting the issue with he vendor. At this stage the root cause of the problem is not yet identified. Update: The problem was resolved … Continue reading
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eHR partial service outage: Friday, December 1, 2017
Around 8:30 AM one of the eHR web servers stopped working properly. Some eHR users, if connected to this web sever, would have experienced lack of response or an HTTP error. The web server was restarted and full services resumed … Continue reading
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