Author Archives: Casey Carvalho

blog.ryerson.ca outage on Monday, October 22, 2018, 12:30 PM to 13:30 PM

The blog.ryerson.ca service was not available on Monday, October 22, 2018, between 12:30 PM and 13:30 PM. The cause of the problem is being investigated. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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Network outage in the Library building from Sunday, Sept. 16, 2018 12:45 PM to Monday, Sept. 17, 2018 9:45 AM

On Sunday September 16, 2018 at 12:45 PM, CCS received reports about network outage in some parts of the library building. The problem was traced to a faulty network switch. The switch was replaced and services resumed at 9:55 AM … Continue reading

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blog.ryerson.ca outage on Thursday, September 2018, 13:34 PM to 14:39 PM

The blog.ryerson.ca service was not available on Thursday, September 2018, between 13:34 PM and  14:39 PM.   The cause of the problem was determined to be a recent software update.   The change has been reverted and the service is restored. Please … Continue reading

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Inbound internet outage on Friday, June 15, 2018 from 07:54 AM to 09:40 AM

An unexpected network issue arose during a scheduled upgrade and reconfiguration of Ryerson’s border firewalls, starting this morning at 7:54 AM.  As a result of the change, inbound traffic for some departmental academic and admin networks was not properly routed. … Continue reading

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Windows & wireless authentication outage on Wednesday, May 16 2018 8:58 AM

On Wednesday May 16, 2018 around 8:58 AM, a server problem caused new authentication requests from Windows clients to fail or be very slow.    The wireless (WiFi) access was disabled temporarily to assist with the troubleshooting but has been … Continue reading

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Academic printing and POS outage on Friday, April 6, 2018 2:45 PM

An unresponsive application process caused academic student printing and Point of Sale (POS) services to be unavailable, starting around 2:45 PM on Friday, April 6, 2018.   The application was restarted and services were restored at 3:06 PM.   CCS is investigating … Continue reading

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blog.ryerson.ca outage on Wednesday, April 4 2018 4:13 PM – 4:30 PM

The blog.ryerson.ca service was not available on Wednesday, April 4, 2018 between 4:13 PM and 4:30 PM. Please accept our apologies for any problems this outage has caused. -Computing and Communications Services

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eHR service outage: Saturday, Feb. 3, 2018

At approximately 1 PM, today, February 3, 2018, the eHR system became unavailable due to a file system problem.  The server was rebooted and services restored around 1:25 PM.  Technical staff are investigating the cause of the problem with the … Continue reading

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Academic printing outage: Friday, December 15 2017 8:40 AM

Printing to CCS managed lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 8:40 AM.   The cause of the problem was traced to a backend process that had stopped working properly.   The … Continue reading

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eHR job postings failing: Friday, December 1, 2017

Around 8 AM on Friday, Dec. 1st 2017, job postings stopped working properly.  Technical staff are troubleshooting the issue with he vendor.  At this stage the root cause of the problem is not yet identified. Update: The problem was resolved … Continue reading

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