Author Archives: Casey Carvalho

Groupwise Post Office 4 outage: Sunday, Sept. 23 2012 09:15 AM

Posted on September 23, 2012 by Casey Carvalho

One of the Groupwise post office servers, PO4, became unresponsive during the early morning today, Sunday, Sept. 23 2012. The  server had to be rebooted and services were restored at approximately 9:15 AM.   The outage affected UA, Finance, Ancillary Services … Continue reading →

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my.ryerson Unresponsive: Tuesday, Sept. 18, 2012 7:10 AM

Posted on September 18, 2012 by Casey Carvalho

The my.ryerson portal is currently unresponsive (it takes ten minutes to log in), as of 7:10 AM this morning. Technical support has been contacted. Update 8:30 AM: The portal has returned to service but without the courses and organizations module. To access your … Continue reading →

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my.ryerson.ca scheduled outage: Tuesday, Sept. 18 2012 00:01 AM – 00:30 AM

Posted on September 17, 2012 by Casey Carvalho

To address a recurring problem that causes the my.ryerson portal to become unresponsive, CCS will make some configuration changes to the my.ryerson.ca portal and the Web service that caused the problem. Access to my.ryerson.ca may be intermittent during the change planned … Continue reading →

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Groupwise (GWP2) service interruption – Sept. 12, 2012 2:00 AM – 6:45 AM

Posted on September 12, 2012 by Casey Carvalho

A nightly backup job that normally runs between 2 AM – 6 AM on GWP2 failed to complete and prevented the startup of the post office agent.   The server was power cycled and services were restored around 6:45 AM.  The affected … Continue reading →

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Academic wireless outage: Tuesday, Sept. 4, 2012 07:30 AM – 9:10 AM

Posted on September 4, 2012 by Casey Carvalho

A problem with the wireless infrastructure caused users to receive an authentication failure this morning, starting at approximately 7:30 AM.  Services were restored at 9:10 AM. We apologize for the service disruption. -Computing and Communications Services

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Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

Posted on August 24, 2012 by Casey Carvalho

One of the Central Authentication System (CAS) servers that allows you to log into my.ryerson.ca and other systems experienced a problem this morning.   This caused some users to experience an authentication failure when attempting to login to my.ryerson.ca or other … Continue reading →

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GroupWise web service interruption & mail delivery delay: Thursday, Aug. 23, 2012 7:45 PM – 08:17 PM

Posted on August 24, 2012 by Casey Carvalho

A GroupWise server hung at approximately 7:45 PM on Thursday, Aug. 23, causing a short delay in mail delivery and unavailability of web client access to GroupWise.    The affected server (GW1) was rebooted and full services restored around 8:17 PM. We apologize for the service disruption. … Continue reading →

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Groupwise (GWPOS2) service interruption – Aug. 21, 2012 5:00 AM – 7:05 AM

Posted on August 21, 2012 by Casey Carvalho

The web interface for the GroupWise server GWPOS2 was not available this morning from 5 AM – 7:05 AM.   A forced reboot was carried out this morning and full services were restored at approximately 7:05 AM. The outage affected e-mail services for CCS staff. We … Continue reading →

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Groupwise (GWPOS3) service interruption – Aug. 15, 2012 5:30 AM – 7:30 AM

Posted on August 15, 2012 by Casey Carvalho

The nightly scheduled reboot of the GroupWise server GWPOS3 did not complete normally and a forced reboot was required this morning.    Services were restored at approximately 7:30 AM. The outage affected e-mail services for Schools (faculty and some admin staff). We apologize … Continue reading →

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Groupwise partial service outage: Thursday, August 9, 2012 06:40 AM – 06:50 AM

Posted on August 9, 2012 by Casey Carvalho

The GroupWise server (GW1) providing web client access & Internet mail delivery services was rebooted this morning to clear a system problem.  Services were unavailable between 6:40 AM – 6:50 AM. We apologize for the service disruption. -Computing and Communications Services

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