Author Archives: Casey Carvalho

my.ryerson Unresponsive: Tuesday, Sept. 18, 2012 7:10 AM

Posted on September 18, 2012 by Casey Carvalho

The my.ryerson portal is currently unresponsive (it takes ten minutes to log in), as of 7:10 AM this morning. Technical support has been contacted. Update 8:30 AM: The portal has returned to service but without the courses and organizations module. To access your … Continue reading →

Posted in All Categories, Blackboard, my.ryerson | Comments Off on my.ryerson Unresponsive: Tuesday, Sept. 18, 2012 7:10 AM

my.ryerson.ca scheduled outage: Tuesday, Sept. 18 2012 00:01 AM – 00:30 AM

Posted on September 17, 2012 by Casey Carvalho

To address a recurring problem that causes the my.ryerson portal to become unresponsive, CCS will make some configuration changes to the my.ryerson.ca portal and the Web service that caused the problem. Access to my.ryerson.ca may be intermittent during the change planned … Continue reading →

Posted in All Categories, Blackboard, my.ryerson | Comments Off on my.ryerson.ca scheduled outage: Tuesday, Sept. 18 2012 00:01 AM – 00:30 AM

Groupwise (GWP2) service interruption – Sept. 12, 2012 2:00 AM – 6:45 AM

Posted on September 12, 2012 by Casey Carvalho

A nightly backup job that normally runs between 2 AM – 6 AM on GWP2 failed to complete and prevented the startup of the post office agent.   The server was power cycled and services were restored around 6:45 AM.  The affected … Continue reading →

Posted in GroupWise | Comments Off on Groupwise (GWP2) service interruption – Sept. 12, 2012 2:00 AM – 6:45 AM

Academic wireless outage: Tuesday, Sept. 4, 2012 07:30 AM – 9:10 AM

Posted on September 4, 2012 by Casey Carvalho

A problem with the wireless infrastructure caused users to receive an authentication failure this morning, starting at approximately 7:30 AM.  Services were restored at 9:10 AM. We apologize for the service disruption. -Computing and Communications Services

Posted in All Categories, wireless | Comments Off on Academic wireless outage: Tuesday, Sept. 4, 2012 07:30 AM – 9:10 AM

Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

Posted on August 24, 2012 by Casey Carvalho

One of the Central Authentication System (CAS) servers that allows you to log into my.ryerson.ca and other systems experienced a problem this morning.   This caused some users to experience an authentication failure when attempting to login to my.ryerson.ca or other … Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | Comments Off on Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

GroupWise web service interruption & mail delivery delay: Thursday, Aug. 23, 2012 7:45 PM – 08:17 PM

Posted on August 24, 2012 by Casey Carvalho

A GroupWise server hung at approximately 7:45 PM on Thursday, Aug. 23, causing a short delay in mail delivery and unavailability of web client access to GroupWise.    The affected server (GW1) was rebooted and full services restored around 8:17 PM. We apologize for the service disruption. … Continue reading →

Posted in GroupWise | Comments Off on GroupWise web service interruption & mail delivery delay: Thursday, Aug. 23, 2012 7:45 PM – 08:17 PM

Groupwise (GWPOS2) service interruption – Aug. 21, 2012 5:00 AM – 7:05 AM

Posted on August 21, 2012 by Casey Carvalho

The web interface for the GroupWise server GWPOS2 was not available this morning from 5 AM – 7:05 AM.   A forced reboot was carried out this morning and full services were restored at approximately 7:05 AM. The outage affected e-mail services for CCS staff. We … Continue reading →

Posted in All Categories | Comments Off on Groupwise (GWPOS2) service interruption – Aug. 21, 2012 5:00 AM – 7:05 AM

Groupwise (GWPOS3) service interruption – Aug. 15, 2012 5:30 AM – 7:30 AM

Posted on August 15, 2012 by Casey Carvalho

The nightly scheduled reboot of the GroupWise server GWPOS3 did not complete normally and a forced reboot was required this morning.    Services were restored at approximately 7:30 AM. The outage affected e-mail services for Schools (faculty and some admin staff). We apologize … Continue reading →

Posted in GroupWise | Comments Off on Groupwise (GWPOS3) service interruption – Aug. 15, 2012 5:30 AM – 7:30 AM

Groupwise partial service outage: Thursday, August 9, 2012 06:40 AM – 06:50 AM

Posted on August 9, 2012 by Casey Carvalho

The GroupWise server (GW1) providing web client access & Internet mail delivery services was rebooted this morning to clear a system problem.  Services were unavailable between 6:40 AM – 6:50 AM. We apologize for the service disruption. -Computing and Communications Services

Posted in GroupWise | Comments Off on Groupwise partial service outage: Thursday, August 9, 2012 06:40 AM – 06:50 AM

Intermittent LDAP authentication failures – Friday, July 27, 2012 8:00 AM – 9:30 AM

Posted on July 27, 2012 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 8:00 AM and was resolved around 9:30 AM, following a … Continue reading →

Posted in All Categories, Blackboard, eHR, LDAP, my.ryerson | Comments Off on Intermittent LDAP authentication failures – Friday, July 27, 2012 8:00 AM – 9:30 AM