Author Archives: Casey Carvalho

GuardCard outage: Thursday, May 15, 2014 at 2 PM

Posted on May 15, 2014 by Casey Carvalho

On Thursday, May 15, 2014, around 2 pm, the GuardCard system became unresponsive due to a firmware SAN switch problem that surfaced while carrying out scheduled maintenance work.  The GuardCard system is used by the OneCard office to access & … Continue reading →

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my.ryerson uPortal service disruption: Tuesday, March 25 2014 4:15 PM – 6:49 PM

Posted on March 26, 2014 by Casey Carvalho

At approximately 4:15 PM, on Tuesday, March 26, CCS became aware that one of the my.ryerson.ca portal application servers stopped responding, causing some users to fail to authenticate when connecting to the portal.    Technical support staff corrected the problem around … Continue reading →

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RAMSS outage: Sunday, Feb. 16 2014, 2:05PM

Posted on February 16, 2014 by Casey Carvalho

A SAN hardware failure occurred this afternoon, Sunday, Feb 16, shortly after 2 PM.    The RAMSS services are currently unavailable.   Technical staff is onsite to address the problem and vendor support has been contacted.   Updates will be provided … Continue reading →

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Licensing server disruption – Sunday, Jan. 19, 2014 4:00PM – Monday, Jan. 20, 2014 8:00AM

Posted on January 20, 2014 by Casey Carvalho

On Sunday, January  19th 2014, around 4 PM, one of the licensing servers stopped responding, affecting the use of the following applications: Autodesk products Matlab SPSS Fashion Studio IBM Rational Rose Services were restored this morning at 8 AM for … Continue reading →

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LDAP error: Thursday, Jan. 16, 2014 4:25 AM – 8:15 AM

Posted on January 16, 2014 by Casey Carvalho

Starting around 4:25 AM on Thursday, Jan. 16, 2014, two LDAP servers experienced database indexing problems, causing some e-mail messages to queue up and not be delivered in a timely manner.   The services were restarted and full services restored as of … Continue reading →

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LDAP error: Thursday, Jan. 2, 2014 4:25 AM – 9 PM

Posted on January 3, 2014 by Casey Carvalho

Starting around 4:25 AM on Thursday, Jan. 2, 2014, one of the LDAP servers experienced some database indexing problems, causing some e-mail messages to queue up and not be delivered in a timely manner.   The server was rebooted around 9 … Continue reading →

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Intermittent LDAP authentication failures – Friday, Dec. 6, 2013 07:05 AM AM – 12:30 PM

Posted on December 6, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems between 7:05 AM and 12:30 PM.  Users connected to this server may have received a “incorrect password” message.  This … Continue reading →

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RMail service disruption: Sunday, Dec. 1 2013, 11:43 PM

Posted on December 2, 2013 by Casey Carvalho

One of the RMail servers experienced a memory fault and crashed at 11:43 PM on Sunday, Dec. 1 2013.   Web Mail (https://mail.ryerson.ca) users connected to this server at the time of the crash would have been disconnected and  required to … Continue reading →

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Campus Printing Service (CPS) service interruption: Tuesday, Nov. 26 2013 11:30 AM – 2:30 AM

Posted on November 26, 2013 by Casey Carvalho

The web based Campus Printing Service (CPS) application experienced a problem starting at 11:30AM today, Nov. 26, 2013 which prevented submitted jobs from printing.   The issue was resolved by 2:30PM.   Technical staff are engaging the vendor to find a … Continue reading →

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VAPPS service disruption: Monday, Nov. 25 2013 noon – 12:30 PM

Posted on November 25, 2013 by Casey Carvalho

The authentication server for VAPPS (virtual applications) stopped accepting connections around noon today, Monday, Nov. 25.   A reboot of the server restored services around 12:30PM.   The following virtual applications were affected: Matlab SPSS Maple SAS ANSYS JDA We apologize … Continue reading →

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