Author Archives: Brian Lesser

my.ryerson and CAS, uPortal, RAMSS service interruption: Jan. 1 8:00 AM – Jan. 1 9:25 AM

Posted on January 1, 2013 by Brian Lesser

At approximately 8:00 AM this morning (Jan 1, 2013) the CAS authentication service became unresponsive. uPortal and RAMSS were also affected. We believe the problem is likely the same one that affected CAS on December 26 – a problem with … Continue reading →

Posted in All Categories | 15 Comments

my.ryerson and CAS service interruption: Dec. 26 8:11 AM – Dec. 26 9:08 AM

Posted on December 26, 2012 by Brian Lesser

At 8:11 AM this morning (Dec 26, 2012) both the my.ryerson.ca portal and the CAS authentication service became unresponsive. CCS staff are investigating and we will update this alert when more information becomes available. Update 9:08 AM: Service has been … Continue reading →

Posted in All Categories | 7 Comments

my.ryerson.ca outage – Tuesday, Oct. 16, 2012 10:19 AM – 10:30 AM

Posted on October 16, 2012 by Brian Lesser

The my.ryerson.ca servers became unresponsive at 10:19 AM this morning and had to be restarted. Service was restored by 10:30 AM. The cause of the problem is still being investigated. Please accept our apologies for the problems this outage caused. … Continue reading →

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WiFi Problems Accessing the Internet – 3:30 PM October 11, 2012

Posted on October 11, 2012 by Brian Lesser

Many people using RU-Secure are unable to access the Internet. We are investigating the problem and apologize for the inconvenience this problem has caused. Update 5:20 PM: The problem was caused by a software bug that duplicated the firewall rules in … Continue reading →

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Ryerson Has Gone Google… with a Few Hiccups. Monday Oct. 8, 2012

Posted on October 8, 2012 by Brian Lesser

Everyone with an active account at Ryerson now has access to Google Apps at Ryerson. From Friday through Sunday we created 138,830 new Google Apps at Ryerson accounts, moved 19,266 people’s email to their Ryerson Gmail account, and moved 375 from … Continue reading →

Posted in GroupWise, RMail | 19 Comments

Fake Emails – Do NOT Respond to Requests to Verify Your Account

Posted on October 6, 2012 by Brian Lesser

The email below is fake. It is an attempt to trick you into giving away your Ryerson user name and password. Please do NOT respond to any email that requests you provide your Ryerson password. Please do NOT use your Ryerson password … Continue reading →

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my.ryerson outage for over 400 people Friday, Oct. 5, 2012 6:50 PM

Posted on October 6, 2012 by Brian Lesser

As a result of the migration of email accounts to Google over 400 people are unable to access the my.ryerson portal or email until all their mail has moved to Gmail or their GroupWise mail is moved to Rmail. Please … Continue reading →

Posted in All Categories | 22 Comments

My.ryerson.ca Unresponsive – Sunday September 16, 2012 8:23 PM – 9:00 PM

Posted on September 16, 2012 by Brian Lesser

The my.ryerson portal became unresponsive at 8:23 PM this evening due to a problem with a Web service required for rending part of the my.ryerson page/tab. The Web service was restarted at approximately 8:45. uPortal’s servers were also restarted and … Continue reading →

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Rmail, my.ryerson outages – Mon. August 27, 2012

Posted on August 27, 2012 by Brian Lesser

Early this morning a device on our Storage Area network failed. As a result disk storage for Rmail, my.ryerson, Blackboard, and other systems went offline. (Other services like RAMSS and eHR are not reachable when my.ryerson is down.) We are … Continue reading →

Posted in Blackboard, eHR, my.ryerson, RMail | 178 Comments

AMC Theatre, Bookstore, and Digital Media Zone Network Outage – July 1

Posted on July 1, 2012 by Brian Lesser

Late last night all connectivity to the Digital Media Zone in 10 Dundas, along with the AMC Theatres, and the Bookstore was lost. It was determined and confirmed this morning via a site visit that somewhere in an underground tunnel … Continue reading →

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