Author Archives: Branka Halilovic

Scheduled maintenance – Central Authentication Service (CAS): Saturday, February 18, 2017 from 5 a.m. to 8 a.m.

Posted on February 16, 2017 by Branka Halilovic

On Saturday, February 18, 2017 from 5 a.m. to 8 a.m., Computing and Communications Services (CCS) will perform system maintenance on Ryerson’s Central Authentication Service (CAS). CAS controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services … Continue reading →

Posted in All Categories, CAS | Tagged CAS | Comments Off

Intermittent issues accessing D2L on Thursday, February 9, 2017 at 3:34 p.m

Posted on February 9, 2017 by Branka Halilovic

On Thursday, February 9, 2017 at 3:34 p.m. the D2L Network Operations Center (NOC) have identified an intermittent DNS issue affecting *.desire2learn.com domains. Users may experience intermittent issues accessing the Learning Environment. Our vendor suggests that users refresh their browsers if they … Continue reading →

Posted in All Categories, Brightspace by D2L | Tagged Brightspace by D2L | Comments Off

blog.ryerson.ca outage on Wednesday, January 25, 2017 from 3:06 PM to 3:34 PM

Posted on January 25, 2017 by Branka Halilovic

The blog.ryerson.ca server became unresponsive on Wednesday, January 25, 2017 at 3:06 PM. The server was restarted and service returned to normal at 3:34 PM. We are investigating the root cause. Please accept our apologies for any problems this outage … Continue reading →

Posted in All Categories, WordPress blog | Comments Off

Issues with Google Drive/Doc/Sheet/Slides: November 22, 2016 from 9:18 AM to 9:29 AM

Posted on November 22, 2016 by Branka Halilovic

Google reported issues with Google Drive/Doc/Sheet/Slides at 9:18 AM today and the issues were resolved at 9:29 AM: https://www.google.com/appsstatus#hl=en&v=status Please accept our apologies for any inconvenience these issues may have caused. -Computing and Communications Services

Posted in All Categories, Google Apps | Tagged Google Apps | Comments Off

blog.ryerson.ca outage: Tuesday, September 2016

Posted on September 27, 2016 by Branka Halilovic

This morning, Tuesday, September 2016, we received reports that due to an unusually high load the Ryerson’s blog system (blog.ryerson.ca) was down. Computing and Communications Services implemented a fix and the blog was back up at 11:07 AM. Please accept … Continue reading →

Posted in All Categories, WordPress blog | Comments Off

Google’s “Important changes to your account” notice

Posted on September 14, 2016 by Branka Halilovic

Google has started displaying a one-time notice that your Ryerson account now “works more like a full Google account.” Google is displaying this notice now because of a change in how the Google Play store has been configured by Google. … Continue reading →

Posted in All Categories, Google Apps | Tagged Google Apps | Comments Off

RU-VPN2 unavailable: Friday, July 22, 2016 at 9:22 AM

Posted on July 22, 2016 by Branka Halilovic

RU-VPN2 which is used to access Ryerson systems while off campus or from unsecured networks on campus became unavailable at 9:22 AM today. We are investigating this issue and an update will be provided once more information is available. Update … Continue reading →

Posted in All Categories, VPN | Comments Off

Brightspace by D2L service interruption: Tuesday, July 19, 2016 from 4:52 PM – 7:15 PM

Posted on July 19, 2016 by Branka Halilovic

Update from D2L: 8:40 PM ET [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational. If you experience any further issue, please contact the D2L helpdesk immediately. 7:15 PM ET – [Monitoring]: The D2L … Continue reading →

Posted in All Categories, Brightspace by D2L | Tagged Brightspace by D2L | Comments Off

Ryecast video streaming issues: Monday, March 28, 2016

Posted on March 28, 2016 by Branka Halilovic

UPDATE – March 29, 2016 The Ryecast video streaming issue has been fixed. All videos should now play as expected. Thanks for your patience Starting Friday, March 25, 2016 Ryecast started showing errors when videos were playing. Temporarily, the … Continue reading →

Posted in All Categories, Ryecast | Comments Off

Issue accessing ARES eReserve and McGrawHill: December 7, 2015 at 1:50 PM

Posted on December 7, 2015 by Branka Halilovic

CCS started receiving reports about issues accessing ARES eReserve and McGrawHill content from Brightspace at approximately 1:50 PM. The issue was reported to D2L. D2L is currently looking into this and we will provide an update when more information becomes … Continue reading →

Posted in All Categories | Comments Off