Servers outage on Friday June 9, 2017 at 8:00 AM

Posted on June 9, 2017 by michael

On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications.

CCS is investigating the root cause of the problem.

Update:  All services restored as of 11 AM

We apologize for any inconvenience.

-Computing and Communications Services

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17 Responses to Servers outage on Friday June 9, 2017 at 8:00 AM

  1. Gapina says:
    June 9, 2017 at 10:21 am

    I can not access my D2L and I have an assignment due tommorow, so i need to access D2L in order to submit.

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:54 pm

      Hi Shahana,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  2. Jaydon Frid says:
    June 9, 2017 at 12:03 pm

    I have an exam tomorrow that I need to study for.
    When will my.ryerson be restored.

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:53 pm

      Hi Shahana,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  3. Baillie says:
    June 9, 2017 at 12:14 pm

    hello, i am unable to login to my.ryerson, is the website still down? Seems to be

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:53 pm

      Hi Shahana,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  4. Savanna says:
    June 9, 2017 at 12:54 pm

    Hi,

    I’m trying to login to my course. But it appears that I cannot. I’m getting “Error: Not Authorized” everytime i try.

    Savanna

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:53 pm

      Hi Shahana,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  5. Hilda says:
    June 9, 2017 at 1:13 pm

    still do not have access to any part

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:53 pm

      Hi Shahana,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  6. Anonymous says:
    June 9, 2017 at 1:14 pm

    All of the Ryerson applications that I have tried are still not operational. The statement claiming that all services have been restored is quite misleading.

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:52 pm

      Hi Shahana,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  7. Vanessa Abraham says:
    June 9, 2017 at 1:40 pm

    I am still being denied access to D2L. My log in credentials I have inputted are correct, as they haven’t changed since the commencement of the spring term.

    Window pop up says the following: Invalid CORS request

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:52 pm

      Hi Shahana,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  8. Harneet Sembhi says:
    June 9, 2017 at 2:05 pm

    Hi,
    I am unable to login to my.ryerson, when I click the log in button, it refreshes the page but does not take me to sign in with my student ID. I really need to access D2L because I have an assignment due tomorrow. Can you please get back to me and let me know if there is a solution to this problem. Please and thank you.

    Harneet Sembhi
    500704484

    • Jagmohan Bhathal says:
      June 9, 2017 at 2:52 pm

      Hi,

      There was a problem with student number login to my.ryerson.ca which is fixed now. Please try to login again.

      Thanks,
      Jagmohan Bhathal
      Manager, Academic Services

  9. shahana says:
    June 9, 2017 at 2:41 pm

    I am trying to study for an midterm tomorrow but I could not access any of my notes due to the system not responding, when will It be up again

Comments are closed.