Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

Posted on August 24, 2012 by Casey Carvalho

One of the Central Authentication System (CAS) servers that allows you to log into my.ryerson.ca and other systems experienced a problem this morning.   This caused some users to experience an authentication failure when attempting to login to my.ryerson.ca or other systems that rely on CAS.

This particular server has been taken out of the load balanced group until the problem is investigated and resolved.  Services are working normally as of 8:55 AM.

Please accept our apologies for the problems the service disruption caused.

-Computing and Communications Services

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | Comments Off on Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

GroupWise web service interruption & mail delivery delay: Thursday, Aug. 23, 2012 7:45 PM – 08:17 PM

Posted on August 24, 2012 by Casey Carvalho

A GroupWise server hung at approximately 7:45 PM on Thursday, Aug. 23, causing a short delay in mail delivery and unavailability of web client access to GroupWise.    The affected server (GW1) was rebooted and full services restored around 8:17 PM.

We apologize for the service disruption.

-Computing and Communications Services

Posted in GroupWise | Comments Off on GroupWise web service interruption & mail delivery delay: Thursday, Aug. 23, 2012 7:45 PM – 08:17 PM

Groupwise (GWPOS2) service interruption – Aug. 21, 2012 5:00 AM – 7:05 AM

Posted on August 21, 2012 by Casey Carvalho

The web interface for the GroupWise server GWPOS2 was not available this morning from 5 AM – 7:05 AM.   A forced reboot was carried out this morning and full services were restored at approximately 7:05 AM.

The outage affected e-mail services for CCS staff.

We apologize for the service disruption.

– Computing and Communications Services

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Interruption to Wireless Access – 12:30 pm 20-August-20

Posted on August 20, 2012 by kwoo

Wireless access was interrupted for all locations except TRSM.

One of the wireless controllers had to be rebooted to clear the issue. Service was restored @ 13:20 20-August-20 .

We apologize for the interruption.

Computing and Communications Services

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Groupwise (GWPOS3) service interruption – Aug. 15, 2012 5:30 AM – 7:30 AM

Posted on August 15, 2012 by Casey Carvalho

The nightly scheduled reboot of the GroupWise server GWPOS3 did not complete normally and a forced reboot was required this morning.    Services were restored at approximately 7:30 AM.

The outage affected e-mail services for Schools (faculty and some admin staff).

We apologize for the service disruption.

– Computing and Communications Services

Posted in GroupWise | Comments Off on Groupwise (GWPOS3) service interruption – Aug. 15, 2012 5:30 AM – 7:30 AM

Groupwise partial service outage: Thursday, August 9, 2012 06:40 AM – 06:50 AM

Posted on August 9, 2012 by Casey Carvalho

The GroupWise server (GW1) providing web client access & Internet mail delivery services was rebooted this morning to clear a system problem.  Services were unavailable between 6:40 AM – 6:50 AM.

We apologize for the service disruption.

-Computing and Communications Services

Posted in GroupWise | Comments Off on Groupwise partial service outage: Thursday, August 9, 2012 06:40 AM – 06:50 AM

Intermittent LDAP authentication failures – Friday, July 27, 2012 8:00 AM – 9:30 AM

Posted on July 27, 2012 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 8:00 AM and was resolved around 9:30 AM, following a server reboot of all the LDAP servers.

We apologize for the service disruption.

– Computing and Communications Services

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Intermittent Connectivity to Wireless Users Across Campus – July 26, 2012 – 13:45 PM

Posted on July 26, 2012 by kwoo

A defective blade in a WDS (Wireless Distribution Switch) was noticed at approximately 13:45 today. This caused intermittent connectivity to wireless users across campus. The blade was replaced at approximately 14:00 and connectivity is now stable.

We apologize for the service interruption.

Computing and Communications Services

Posted in All Categories, wireless | Comments Off on Intermittent Connectivity to Wireless Users Across Campus – July 26, 2012 – 13:45 PM

sharedata service disruption: Tuesday, July 24 2012 11:30 PM – 11:35 PM

Posted on July 24, 2012 by Jim Buchanan

A 5 minute interruption of the CFAPS sharedata (S: drive) services will be experienced tonight, Tuesday, July 24 2012, starting at ~11:30 PM, to allow for the increase of system resources on the server (memory).

We apologize for the service disruption.

-Computing and Communications Services

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my.ryerson.ca, Blackboard, eHR, RAMSS service disruption: Friday, July 20 2012 7:21 AM – 7:34 AM

Posted on July 20, 2012 by Casey Carvalho

A scheduled firewall upgrade carried out this morning temporarily disrupted my.ryerson and applications accessed through the portal, including Blackboard, eHR and RAMSS.    The service disruption started around 7:21 AM and lasted until 7:34 AM.

We apologize for the service disruption.

-Computing and Communications Services

Posted in All Categories, Blackboard, eHR, my.ryerson, RAMSS | Comments Off on my.ryerson.ca, Blackboard, eHR, RAMSS service disruption: Friday, July 20 2012 7:21 AM – 7:34 AM