As a result of the migration of email accounts to Google over 400 people are unable to access the my.ryerson portal or email until all their mail has moved to Gmail or their GroupWise mail is moved to Rmail.
Please accept our apologies to anyone this has impacted. We were aware of this issue in advance for people who were moving to Gmail and had old passwords. We did not realise until too late to provide a warning that it would impact some people whose mail was being moved from GroupWise to Rmail.
We tried to mitigate the initial problem by sending out an email asking everyone with an old password who was moving to Gmail to change their password. We understand that not everyone who has been affected received this notice and that it still did not help everyone who responded by changing their password.
Update Saturday, 12:00: I have updated this service alert to include the scenario of people being migrated from GroupWise to Rmail. Even if they have only set their password recently they will still experience this problem. Yours truly, -Brian
Update Sunday, 4:15 PM: Everyone who had an old password and who was being migrated to Gmail should now be able to log in to Gmail via the my.ryerson.ca portal and the Apps tab. Everyone who has a personal account on GroupWise that is moving to Rmail should now be able to log into RMail. There are still 51 department and other “generic” accounts that must be moved from GroupWise to RMail.
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Here is the complete text of the notice for your reference:
In preparing the move to Gmail, we’ve noticed it’s been years since you’ve changed your my.ryerson password. Before our migration to Gmail this coming weekend, we encourage you to change your password by logging into the my.ryerson portal, clicking on ‘Manage My Online Resources: Self-serve password change and resource requests.’ and then clicking “Change Password.”
Do you have to change your password?
No. You can keep your old password, BUT if you do not change your password, during the migration to Gmail this weekend, you will not be able to access any service requiring your my.ryerson username and password until we have moved all your mail to Gmail. If this service interruption will be an issue for you over the Thanksgiving weekend, please change your password as described above before October 5th.
CCS has implemented changes to password policies to allow users to create stronger, and therefore more secure passwords. Passwords meeting the new standards will not face any service interruption and can be used to log into your new Gmail account soon after 5:00 PM on Friday.
The number one tip to protecting access to your online information is choosing good passwords and protecting them. More information from CCS about passwords is available at:
http://www.ryerson.ca/ccs/itsecurity/topten/index.html
If you have questions about password changes, please contact the CCS Help Desk at help@ryerson.ca or call ext. 6806 (faculty and staff) or ext. 6840 (students).
Sincerely,
The Ryerson Google Apps Project Team
