A disc partition on the Finance filled up around 4:30 PM today, Tuesday, Oct. 2, 2012. The problem seems to be due to a mis-behaving process that exhausted all the space on a disc partition. Services were restored around 6:45PM.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
One of the Groupwise post office servers, PO3, did not complete some regularly scheduled maintenance processes and was experiencing performance problems this morning. The server was rebooted and full services restored at approximately 10 AM, Monday Sept. 24. The service degradation /outage affected some Schools and a few administrative staff.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
One of the Groupwise post office servers, PO4, became unresponsive during the early morning today, Sunday, Sept. 23 2012. The server had to be rebooted and services were restored at approximately 9:15 AM. The outage affected UA, Finance, Ancillary Services and UPO users.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
On September 19, 2012 a bad signature file was downloaded from the Sophos web-site by Sophos antivirus software around the world which caused many files to be incorrectly flagged as viruses specifically. Ryerson users who do not shut down their machines overnight may have been impacted by this issue causing their machines to exhibit the following symptoms:
Symptoms on endpoint may include:
Please try to be patient with this situation as the value of allowing software to get updates timely and automatically such as with Microsoft Updates, Apple, Java, or Sophos provides very valuable protection, which comes with some risk of service interruption. Sophos offers this apology to clients:
“We would like to apologize for all of the disruption caused to our many customers and partners worldwide. We recognize the issue is very serious, and are doing everything we can to resolve it. We are launching a full investigation to analyse how this happened, to ensure that it never happens again, and will provide further information on the analysis in due course.”
Ryerson’s CCS technical team has tested a fresh install of Sophos 10 as a simpler solution to fixing this problem. The software can be found at http://www.ryerson.ca/ccs/software/downloads/security/index.html
Note: It may take some time (hours) for auto-update functions to be marked clean for other products.
If you have tried this installation and are still experiencing issues, please contact the CCS Help Desk at help@ryerson.ca
More information can be found on Sophos’ website. Along with fairly complex instructions to fix the issue.
http://www.sophos.com/en-us/support/knowledgebase/118311.aspx.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
The my.ryerson portal is currently unresponsive (it takes ten minutes to log in), as of 7:10 AM this morning. Technical support has been contacted.
Update 8:30 AM: The portal has returned to service but without the courses and organizations module. To access your courses and organizations click on the my courses and organizations tab.
Please accept our apologies for any inconvenience this problem is causing.
-Computing and Communications Services
To address a recurring problem that causes the my.ryerson portal to become unresponsive, CCS will make some configuration changes to the my.ryerson.ca portal and the Web service that caused the problem. Access to my.ryerson.ca may be intermittent during the change planned for between midnight – 00:30 AM tonight.
We apologize for any service disruption that may occur.
-Computing and Communications Services
The my.ryerson portal became unresponsive at 8:23 PM this evening due to a problem with a Web service required for rending part of the my.ryerson page/tab. The Web service was restarted at approximately 8:45. uPortal’s servers were also restarted and service was restored by 9:00 PM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
eHR system will be undergoing maintenance this weekend and as a result, eHR will be unavailable from Saturday, September 15 at midnight until Tuesday, September 18 at 8 am.
We apologize in advance for any inconvenience this will cause.
– Computing and Communications Services
Service on My.ryerson.ca was interrupted this afternoon for approximately 30 minutes. A service invoked when a user logs on to my.ryerson.ca became unresponsive.
Full service was restored following a restarted at 3:57 PM. CCS continues to investigate the underlying cause of the problem.
We apologize for the disruption
Computing and Communication Services
A nightly backup job that normally runs between 2 AM – 6 AM on GWP2 failed to complete and prevented the startup of the post office agent. The server was power cycled and services were restored around 6:45 AM. The affected user community included various administrative staff groups.
We apologize for the service disruption.
– Computing and Communications Services
